Support » Theme: OceanWP » Appearance Panel – All Settings Missing (Except first option)

  • Jo

    (@joefox)


    All my panel settings have suddenly disappeared. All options are gone with exception to the first setting option in each panel. See more: https://www.loom.com/share/eea6ca2843de464ab24123f7a184ce58

    I’ve tried:

    – Deleting cache
    – Disabling plugins
    – Switching themes back and forth

    Any ideas on how to fix this?

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • vaka2vaka

    (@vaka2vaka)

    PHP8 ?
    ocean extra enabled? Have you tried turning it off?

    • This reply was modified 4 months ago by vaka2vaka.
    pokercouch

    (@pokercouch)

    Hi there,

    Just want to let you know that I got the exact same issue directly after updating WordPress + Ocean plugins. I restored to before the update and voila it worked again.

    Thread Starter Jo

    (@joefox)

    Thanks for suggestions. I’ve rolled back the plugin and theme to earlier versions and the issue is still there.

    My PHP version is 7.4.29. Shall I upgrade to 8?

    Thread Starter Jo

    (@joefox)

    I’ve uploaded to PHP Version 8.0.19 and the issue is still not resolved.

    • This reply was modified 4 months ago by Jo.
    vaka2vaka

    (@vaka2vaka)

    2 Jo (@joefox)
    Not! You don’t need to upgrade to PHP 8. I thought the problem was because of PHP8. I had a problem with PHP8 and ocean extra which affected oceanwp

    • This reply was modified 4 months ago by vaka2vaka.
    • This reply was modified 4 months ago by vaka2vaka.
    • This reply was modified 4 months ago by vaka2vaka.
    • This reply was modified 4 months ago by vaka2vaka.
    • This reply was modified 4 months ago by vaka2vaka.
    • This reply was modified 4 months ago by vaka2vaka.
    • This reply was modified 4 months ago by vaka2vaka.
    • This reply was modified 4 months ago by vaka2vaka.
    • This reply was modified 4 months ago by vaka2vaka.
    Shahin

    (@skalanter)

    Hello All,

    Thank you for reaching out, and sorry for the inconvenience,

    If you cannot access wp-admin, there are other ways to deactivate plugins, please read this link: https://wordpress.org/support/article/faq-troubleshooting/.

    Summary: you can using FTP and rename the current theme from root of the website / wp-content / theme / {{current theme name}} and deactivating any plugins with rename plugin folder(e.g, add -t) from root of the website / wp-content / plugins {{Plugin Name}}

    To see the error on WordPress, you can check the super administrator email; Or turn on the WordPress debugger mode and check the debug.log file. To enable it, please follow the steps explained in this link: https://wordpress.org/support/article/debugging-in-wordpress/.

    After fixing the error, please tell us a little about the versions of plugins you use. To do this, please go to WP Dashboard > Tools > Site Health > Info Tab and click on the button Copy site info to clipboard. You can send the information as code here or upload them to http://pastebin.com/ and get an exclusive link.

    Note 1: you can ask your host provider to return the backup.

    To rollback version of OceanWP theme and Ocean Extra plugin, you can use these links:
    https://docs.oceanwp.org/article/797-oceanwp-rollback-versions
    https://docs.oceanwp.org/article/800-ocean-extra-rollback-versions

    Also, you can use the dev versions to solve your issue on PHP version 8.x.x: https://drive.google.com/drive/folders/1TY4FGDAmIwcfunEAE9PLMHgVCMX9lm35?usp=sharing

    Best Regards

    Thread Starter Jo

    (@joefox)

    Hi. I have managed to resolve the issue on my own. It turns out there were a few lines of PHP in my functions.php file that was causing the issues with the Appearance panel. I’ve removed those lines and the issue is fixed. (I have been using a Oceans WP child theme)

    Shahin

    (@skalanter)

    Hello @joefox,

    I’m glad that you were able to resolve that.

    Best Regards

Viewing 8 replies - 1 through 8 (of 8 total)
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