Support » Plugin: FAQ Concertina » Appearance Format Question

  • Resolved PatriciaFitness



    I am so excited to have found this plugin – it’s everything I’ve been searching for, and I hope I’m able to use it on my website!! šŸ™‚

    I just set up my FAQ section according to the instruction manual (thank you!). The set-up process seemed to go as expected, but on the actual FAQ page (where I entered the shortcode), none of the appearance options are displayed.

    When I load the page, the question and answer are both in the open position initially, in text form only. Then I am able to close and reopen them by clicking on the text. There is no color, arrow, or box/corners, and the width remains at 100% (ish) regardless of whether I select 50%, 75%, etc. The animation effects DO change when I adjust them in the settings, so it is just the appearance settings that my website is being stubborn with.

    In case it helps with the ‘diagnosis’ (lol), I am using the GeneratePress theme with only a handful of plugins (all standard and reputable – contact form 7, yoast, updraft, etc.). No site builder. I try to keep things as simple and clean as possible.

    Anyway, I apologize for the lengthy post here. I’m working on my local server, so hopefully I provided enough information that you might be able point me in a direction I may have overlooked.

    Thank you!! šŸ™‚

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  • Plugin Author Michael Burridge


    Hi Patricia

    I’m glad you like the plugin, and I’m sorry you appear to be having problems with it.

    Given that you’re working on your local server I’m obviously not able to see the site to attempt to solve the problem.

    I’d like to see the source code for the page produced by your WordPress install, which you can get from the ‘View Source’ option in the menu – where it is depends on the browser you’re using.

    Obviously it’s not feasible to dump all the source code here! Please get in touch with me via the contact form on my website and we can arrange for you to e-mail me the code.

    I look forward to hearing from you and hopefully we can resolve your problem.


    Thread Starter PatriciaFitness


    Sent you a message via your website. Thanks! šŸ™‚

Viewing 2 replies - 1 through 2 (of 2 total)
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