• [UPDATE] Okay, so evidently, the issue causing all the update crashing was due to insufficient memory and too short PHP time-out on my webhost. (Though, to be fair, no other plugin has had a problem updating with that amount of memory or time.) So, I am not giving WooCommerce five stars because the plugin should have alerted me that I didn’t have enough memory/time to run it smoothly.

    ___________________________________

    To avoid any conflicts and problems, I built an ecommerce site using stock WP everything: No weird plugins, no fancy themes, no nothing. Yet, the last FOUR times this plugin has tried to update itself, it has succeeded only in crashing my entire site. (I stopped auto-updating, and undated the plugin manually, but with the same outcome: Total crash. The response to people who comment about the problem is always the same. “Manually replace the WooCommerce directory.” Cool, cool, cool. Super convenient. Thanks a lot. Foolishly, I assumed that, since WooCommerce was made by the same company as WP, I wouldn’t have these issues CONSTANTLY. But apparently, I was wrong. Do they not test these releases? I mean, come on, this is a real problem.

    • This topic was modified 1 week, 3 days ago by Peter Crosby.
    • This topic was modified 1 week, 3 days ago by Peter Crosby.
    • This topic was modified 1 week, 3 days ago by Peter Crosby.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Sandip Mondal – a11n

    (@sandipmondal)

    Hi there,

    Sorry to hear that site crashed while updating the plugin and you had to manually replace the WooCommerce directory via SFTP.

    I am not seeing any support requests on your account created in WordPress.org/WooCommerce forums about this issue.

    Can you please share more information about your setup so we can work together and solve the issue you are facing with updates on your end?

    • Could you share a copy of your site’s System Status Report with us? You’ll find it at the top of the page under WooCommerce > Status > Get system report > Copy for support (after you scroll down a bit). Paste the result here in your reply.
    • Can you please let us know which versions of WooCommerce your site crashed while updating?

    I am asking because we haven’t had such reports from merchants about crashing sites during the updates.

    Looking to your reply to assist you with this!

    Thread Starter Peter Crosby

    (@petercrosby415)

    Happy to help. Funny story, updating to version 7 DIDN’T crash my site, but it still failed due to a time-out (progress, I guess). I manually updated the files again, and it asked to update the DB, which it did. Now, it appears to be working again. So, yay?

    – – – –

    ### WordPress Environment ###

    WordPress address (URL): https://domain.com
    Site address (URL): https://domain.com
    WC Version: 7.0.0
    REST API Version: ✔ 7.0.0
    WC Blocks Version: ✔ 8.5.1
    Action Scheduler Version: ✔ 3.4.0
    Log Directory Writable: ✔
    WP Version: 6.0.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 7.4.15
    PHP Post Max Size: 512 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 1000
    cURL Version: 7.58.0
    OpenSSL/1.1.1

    SUHOSIN Installed: –
    MySQL Version: 8.0.28-0ubuntu0.20.04.3
    Max Upload Size: 512 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

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    WC Database Prefix: wp_rtpyc6_
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    Database Data Size: 46.31MB
    Database Index Size: 20.89MB
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    ### Post Type Counts ###

    attachment: 1836
    custom_css: 1
    elementor_library: 1
    itsec-dash-card: 6
    itsec-dashboard: 1
    mailpoet_page: 1
    nav_menu_item: 14
    page: 14
    post: 5
    product: 155
    product_variation: 5141
    revision: 98
    shop_order: 2
    wp_global_styles: 1
    wpcf7_contact_form: 1
    wpforms: 2

    ### Security ###

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔

    ### Active Plugins (21) ###

    Akismet Anti-Spam: by Automattic – 5.0.1
    Antispam Bee: by pluginkollektiv – 2.11.1
    iThemes Security: by iThemes – 8.1.3
    Contact Form 7: by Takayuki Miyoshi – 5.6.3
    DreamHost Panel Login: by DreamHost
    danielbachhuber – 1.0.0

    Hide featured image on all single page/post: by TylerTork – 1.0
    Jetpack Protect: by Automattic – 1.0.4
    Jetpack: by Automattic – 11.4
    Maintenance: by WebFactory Ltd – 4.06
    OG — Better Share on Social Media: by Marcin Pietrzak – 3.1.7
    Printful Integration for WooCommerce: by Printful – 2.1.34
    UpdraftPlus – Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.22.23

    Variation Swatches for WooCommerce: by Woosuite – 2.1.6
    WooCommerce Payments: by Automattic – 4.8.1
    WooCommerce PayPal Payments: by WooCommerce – 1.9.4
    WooCommerce Shipping & Tax: by WooCommerce – 1.26.3
    WooCommerce: by Automattic – 7.0.0
    Woostify Sites Library: by Woostify – 1.4.0
    Yoast SEO: by Team Yoast – 19.8
    WP Super Cache: by Automattic – 1.9
    WPForms Lite: by WPForms – 1.7.7.2

    ### Inactive Plugins (0) ###

    ### Dropin Plugins (1) ###

    advanced-cache.php: advanced-cache.php

    ### Settings ###

    API Enabled: ✔
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    subscription (subscription)
    variable (variable)
    variable subscription (variable-subscription)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –

    ### WC Pages ###

    Shop base: #8 – /shop/
    Cart: #9 – /cart/
    Checkout: #10 – /checkout/
    My account: #11 – /my-account/
    Terms and conditions: ❌ Page not set

    ### Theme ###

    Name: Woostify
    Version: 2.1.4
    Author URL: https://woostify.com/about
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔

    ### Templates ###

    Overrides: –

    ### WooCommerce PayPal Payments ###

    Onboarded: –
    Shop country code: US
    WooCommerce currency supported: ✔
    PayPal card processing available in country: ✔
    Pay Later messaging available in country: ✔
    Webhook status: –
    Vault enabled: –
    Logging enabled: –
    Reference Transactions: –
    Used PayPal Checkout plugin: –
    Tracking enabled: –

    ### Admin ###

    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    experimental-product-tour
    shipping-smart-defaults
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    homescreen
    marketing
    multichannel-marketing
    mobile-app-banner
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    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page

    Disabled Features: minified-js
    new-product-management-experience
    settings

    Daily Cron: ✔ Next scheduled: 2022-10-13 20:01:16 -04:00
    Options: ✔
    Notes: 103
    Onboarding: completed

    ### WooCommerce Payments ###

    Version: 4.8.1
    Connected to WPCOM: Yes
    Blog ID: 194053906
    Account ID: acct_1J70sI2EFSsUg6ps

    ### Action Scheduler ###

    Complete: 147
    Oldest: 2022-09-12 01:16:46 -0400
    Newest: 2022-10-12 17:49:08 -0400

    Pending: 7
    Oldest: 2022-10-12 18:40:08 -0400
    Newest: 2022-10-16 16:14:31 -0400

    ### Status report information ###

    Generated at: 2022-10-12 17:57:31 -04:00
    `

    Plugin Support Sandip Mondal – a11n

    (@sandipmondal)

    Hi @petercrosby415,

    Thanks for getting back!

    updating to version 7 DIDN’T crash my site, but it still failed due to a time-out (progress, I guess). I manually updated the files again, and it asked to update the DB, which it did. Now, it appears to be working again. So, yay?

    Glad to hear that you were able to update the plugin!

    I see you mentioned the update failed due to a timeout issue. On reviewing your WooCommerce System Status Report, I see that the PHP time limit is set to 120 which is very less.

    This time is the amount of time in seconds that your site spends on a single operation before timing out.

    Please contact your host and ask them to increase the PHP time limit of your site to 300 or more such that you do not face these issues in the future.

    Please note that this isn’t a WooCommerce issue, this issue occurred because the PHP time limit of your site is set to very less by your host.

    Since this issue is not from WooCommerce. Can you please contact your host and then update your review, please?

    Thanks! Please let us know if you have any further questions!

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘[UPDATE] No warning of insufficient memory/time-out’ is closed to new replies.