apostrophe (‘) is not displayed (removed) in the subject of transactional e

  • Resolved fermehospitalet

    (@fermehospitalet)


    1 year, 3 months ago

    In Email Templates Customizer, apostrophe (‘) problem not displayed (removed) in the subject of transactional emails received when using the {site_title} shortcode.
    Ferme de l’Hospitalet > Ferme de lHospitalet
    When {site_title} is not used but “Ferme de l’Hospitalet” is entered directly, it works except in the template:
    ‘customer_note’ => ‘Note added to your order {order_date} on Ferme de l’Hospitalet’,
    in which the apostrophe (‘) is then removed (in the email received).

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support muddasirhayat

    (@muddasirhayat)

    1 year, 2 months ago

    Hi @fermehospitalet,

    Thank you for contacting us. We hope you are doing well.

    We are trying to replicate your issue that you are facing on our site. We will update you as soon as possible.

    Thank you for your cooperation and support.

    Thanks & Regards,
    WP Experts Support Team

    Thread Starter fermehospitalet

    (@fermehospitalet)

    1 year, 2 months ago

    Hi muddasirhayat,
    Thank you for your response.
    Excuse me, I am French and do not speak English very well (I have no problem reading it, but writing is more difficult).
    If you need more details, I am at your disposal.
    Your plugin is really well designed; this bug does not bother me much, but it would help other users if you could reproduce and fix it.
    Thanks and best regards,
    Philippe.

    Plugin Support muddasirhayat

    (@muddasirhayat)

    1 year, 2 months ago

    Hi Philippe,

    Thank you very much for your kind message and for your feedback.

    No worries about the language; your message was clear and easy to understand. We appreciate you taking the time to report the issue.

    We will investigate the bug and attempt to reproduce it so we can address it in a future update. Your input contributes to improving the plugin for everyone, and I appreciate that.

    Please feel free to share any additional details if you think of anything else. We are always happy to help.

    Thank you

    Plugin Support muddasirhayat

    (@muddasirhayat)

    1 year, 2 months ago

    Hi @fermehospitalet,

    Thank you for your time.

    We’ve been able to reproduce the situation on our end, but did not encounter the same issue on our site. It’s possible that you’re using an older version of our plugin, which may be causing the error.

    No worries, please try updating the plugin to the latest version and let us know if the issue persists.

    You can download the updated plugin here: https://wordpress.org/plugins/email-templates/

    Thank you

    Thread Starter fermehospitalet

    (@fermehospitalet)

    1 year, 2 months ago

    Hi muddasirhayat,

    Sorry to have bothered you. I see that I confused:
    Email Templates Customizer and Designer for WordPress and WooCommerce version 1.5.4
    with:
    Email Template Customizer for WooCommerce version 1.2.14
    and that I did not post on the right forum.
    Thank you again for your follow-up.

    Best regards,
    Philippe.

    Plugin Support muddasirhayat

    (@muddasirhayat)

    1 year, 2 months ago

    Hi Philippe,

    No worries at all, thank you for your kind message and clarification.

    It’s completely understandable; these plugins do have similar names, and it’s easy to mix them up. I’m glad you were able to identify the right one, and there’s absolutely no inconvenience caused.

    If you ever have questions or need assistance with our plugin in the future, feel free to contact us; we’re always happy to help.

    Thank you

    Thread Starter fermehospitalet

    (@fermehospitalet)

    1 year, 2 months ago

    Thank you for this exchange. I wish you all the best for the future.
    Best regards,
    Philippe.

    Plugin Support muddasirhayat

    (@muddasirhayat)

    1 year, 2 months ago

    Hi @fermehospitalet,

    Thank you for you time. We would greatly appreciate your kind and honest review. Your feedback is important to us and can help other users make informed decisions about our product and services. Thank you for taking the time to share your thoughts.

    Thank you

Viewing 8 replies - 1 through 8 (of 8 total)

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