Title: api.wordpress.org timeout only from one specific server IP Last modified: June 4, 2026 --- # api.wordpress.org timeout only from one specific server IP * [owerer](https://wordpress.org/support/users/owerer/) * (@owerer) * [4 days, 1 hour ago](https://wordpress.org/support/topic/api-wordpress-org-timeout-only-from-one-specific-server-ip/) * Hello, * I am experiencing a connectivity issue with WordPress.org infrastructure from only one specific server IP. * Server environment: - AlmaLinux 8.10 - Plesk * Problem: The server cannot connect to: - api.wordpress.org - wordpress.org - downloads.wordpress.org * As a result, the WordPress Plugins page shows: * “An unexpected error occurred. Something may be wrong with WordPress.org or this server’s configuration.” * Tests performed: 1. Direct connection from primary server IP: * - curl [https://api.wordpress.org](https://api.wordpress.org/) - timeout * 2. Direct connection to WordPress.org IPs: * - 198.143.164.251 -> timeout - 198.143.164.252 -> timeout * 3. Firewall investigation: * - firewalld temporarily disabled - same timeout result - no CSF installed - OUTPUT policy ACCEPT * 4. Connectivity to other websites: * - google.com -> OK - github.com -> OK - cloudflare.com -> OK - wordpress.com -> OK * 5. Important finding: The same server has additional public IP addresses. * Using another IP on the SAME server: * curl –interface [secondary IP] -I [https://api.wordpress.org](https://api.wordpress.org/) * Result: * HTTP/2 302 * This means: - Same server - Same operating system - Same gateway - Same firewall - Same network interface * Only one specific public IP cannot reach WordPress.org infrastructure. * Could you please verify whether this IP address or its network is being filtered by WordPress.org infrastructure? * The affected IP address can be provided privately to moderators or infrastructure staff if required. * Thank you. - This topic was modified 4 days, 1 hour ago by [owerer](https://wordpress.org/support/users/owerer/). Viewing 5 replies - 1 through 5 (of 5 total) * Moderator [threadi](https://wordpress.org/support/users/threadi/) * (@threadi) * [3 days, 22 hours ago](https://wordpress.org/support/topic/api-wordpress-org-timeout-only-from-one-specific-server-ip/#post-18928689) * Try a traceroute from your hosting to wordpress.org. This should help you pinpoint exactly where the problem lies. * Thread Starter [owerer](https://wordpress.org/support/users/owerer/) * (@owerer) * [3 days, 22 hours ago](https://wordpress.org/support/topic/api-wordpress-org-timeout-only-from-one-specific-server-ip/#post-18928730) * I ran a traceroute from the affected server. * The route reaches Cogent in the US and continues up to ORD (Chicago), then stops responding after hop 19. * More importantly, I tested from another public IP on the same server: - Primary IP: cannot connect to api.wordpress.org (timeout) - Secondary IP on the same server: connects successfully and receives HTTP/2 302 from api.wordpress.org * The server, OS, firewall, gateway and network interface are identical. Only the source public IP changes. * This is why I suspect the issue may be related to the affected IP address or its network range rather than the server configuration itself. - This reply was modified 3 days, 22 hours ago by [owerer](https://wordpress.org/support/users/owerer/). * Moderator [threadi](https://wordpress.org/support/users/threadi/) * (@threadi) * [3 days, 22 hours ago](https://wordpress.org/support/topic/api-wordpress-org-timeout-only-from-one-specific-server-ip/#post-18928742) * To me, that sounds like a routing issue, rather than something on wordpress.org rejecting the request. I’d recommend reporting it in the #meta channel on Slack– or waiting to see if it resolves itself (sometimes it’s just a matter of a few hours). * Thread Starter [owerer](https://wordpress.org/support/users/owerer/) * (@owerer) * [3 days, 21 hours ago](https://wordpress.org/support/topic/api-wordpress-org-timeout-only-from-one-specific-server-ip/#post-18928772) * Thank you for your help. * My hosting provider has completed additional network tests and believes that the affected network range (178.251.238.0/24) appears to be blocked or filtered somewhere on the WordPress.org side. * The issue only affects addresses from this subnet. Other public IP addresses on the same server can access api.wordpress.org normally and receive HTTP/2 302 responses. * Thread Starter [owerer](https://wordpress.org/support/users/owerer/) * (@owerer) * [21 hours, 37 minutes ago](https://wordpress.org/support/topic/api-wordpress-org-timeout-only-from-one-specific-server-ip/#post-18931328) * I look forward to your response. Thank you. Viewing 5 replies - 1 through 5 (of 5 total) You must be [logged in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fapi-wordpress-org-timeout-only-from-one-specific-server-ip%2F%3Foutput_format%3Dmd&locale=en_US) to reply to this topic. * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 5 replies * 2 participants * Last reply from: [owerer](https://wordpress.org/support/users/owerer/) * Last activity: [21 hours, 37 minutes ago](https://wordpress.org/support/topic/api-wordpress-org-timeout-only-from-one-specific-server-ip/#post-18931328) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics