• Resolved marbs


    Today I discovered my campaign is not working. I checked the plugin settings and I see my campaign is no longer listed. Error message is:

    “Something went wrong while attempting to connect Reported error:
    [account-error] The API returned a 401 response with this message: This account is not currently active. It is either expired, paused, archived, canceled, or temporarily suspended. (status: 500)”

    When I signed in on the website of Optinmonster I get the following message:
    Action Required: Your OptinMonster account is suspended!

    Apparently, it’s credit card related but I have provided Optinmonster with my credit card details.

    I find this suspicious and for my own safety I no longer want to use OptinMonster

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  • Rahul Banker


    Hey @marbs

    Can you kindly send an email to support@optinmonster.com so that we can get the details needed to troubleshoot it closely and get this sorted out for you?

    Since it is an account related issue, would you please also include the email address you signed up with and the link to your site, please?

    Looking forward to hearing from you.


Viewing 1 replies (of 1 total)
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