Support » Plugin: DHL Express Shipping for WooCommerce - Live Rates » API rates suddenly not showing, default rates showing

  • Resolved growlightsaustralia

    (@growlightsaustralia)


    Hi, rates suddenly stopped showing in Checkout on my site. They were working before. If I set a “fallback” rate it displays fine, but nothing else seems to work.

    The API status is “OK” and the Site ID and password are correct.Custome Services are enabled (P,U and D). Discount rates are enabled and the account number is correct.

    I have tried removing and re-installing the plugin to no avail.

    The only thing I can think of is I just signed a new contrqact with DHL for preferential rates and it was about this time the pluging stopped working. Does DHL have to update its API? Do I need to request a new one? I have asked DHL about this already and they stated “Rates are loaded into your XMLPI credentials” – I suspect this is where the problem lies.

    Thanks

Viewing 16 replies (of 16 total)
  • Plugin Support lusp

    (@lusp)

    Hi @growlightsaustralia,

    Thank you for writing us back and keeping us updated. We are happy to hear you’ve decided to stay with us, use our plugin and everything works flawlessly now.

    Kind regards,
    Luke

Viewing 16 replies (of 16 total)
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