Title: API not connecting
Last modified: August 30, 2016

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# API not connecting

 *  Resolved [hmcg](https://wordpress.org/support/users/hmcg/)
 * (@hmcg)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/api-not-connecting/)
 * Getting this error: API call to helper/ping failed: SSL certificate problem: 
   unable to get local issuer certificate
 * What should I do to troubleshoot?
 * [https://wordpress.org/plugins/yikes-inc-easy-mailchimp-extender/](https://wordpress.org/plugins/yikes-inc-easy-mailchimp-extender/)

Viewing 13 replies - 1 through 13 (of 13 total)

 *  Plugin Author [Evan Herman](https://wordpress.org/support/users/eherman24/)
 * (@eherman24)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/api-not-connecting/#post-6659034)
 * Hi hmcg,
 * Are you on a local host install or is this a live site on an external server?
 * Thanks,
    Evan
 *  Thread Starter [hmcg](https://wordpress.org/support/users/hmcg/)
 * (@hmcg)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/api-not-connecting/#post-6659035)
 * external server.
 *  Thread Starter [hmcg](https://wordpress.org/support/users/hmcg/)
 * (@hmcg)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/api-not-connecting/#post-6659036)
 * evan, could it be that the host has ssl enabled?
 *  Plugin Author [Evan Herman](https://wordpress.org/support/users/eherman24/)
 * (@eherman24)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/api-not-connecting/#post-6659040)
 * No, we use the plugin on a number of sites using an SSL. It’s an issue at the
   server level. It occurs because the Certificate Authority (CA) root certificate
   is out of date.
 * I did a good search and came across a few solutions, but generally your host 
   provider can resolve this error for you.
 * Evan
 *  Thread Starter [hmcg](https://wordpress.org/support/users/hmcg/)
 * (@hmcg)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/api-not-connecting/#post-6659049)
 * I’ve contacted my host provider but in the meantime, what solutions do you have?
 * Thanks!
 *  Plugin Author [Evan Herman](https://wordpress.org/support/users/eherman24/)
 * (@eherman24)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/api-not-connecting/#post-6659257)
 * Hi Hmcg,
 * Any word on this? I have one fix that you can try but it involves altering some
   of the plugin core code, which will be reverted on the next plugin update.
 * If your host provider is unable to help, we can give that a shot. But I have 
   a feeling they’ll know how to fix it since it’s a widely known issue.
 * Thanks,
    Evan
 *  Thread Starter [hmcg](https://wordpress.org/support/users/hmcg/)
 * (@hmcg)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/api-not-connecting/#post-6659262)
 * Evan. Here is what my host provider sent me:
 * It would make sense to me that if it is looking for an SSL and it can’t find 
   one, it’s likely due to the fact that there isn’t one that exists.
 * I’ll know more when we launch our site this wed and propagation is complete.
 * Thanks for following up on this!
 * lee
 *  Plugin Contributor [Tracy Levesque](https://wordpress.org/support/users/liljimmi/)
 * (@liljimmi)
 * 🏳️‍🌈 YIKES, Inc. Co-Owner
 * [10 years, 6 months ago](https://wordpress.org/support/topic/api-not-connecting/#post-6659264)
 * Thank you for the update.
 * Best of luck with your launch on Wednesday!
 * Let us know if you need any further help.
    -Tracy
 *  Thread Starter [hmcg](https://wordpress.org/support/users/hmcg/)
 * (@hmcg)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/api-not-connecting/#post-6659375)
 * Tracy.
 * We launched the site and I still can’t get the api to connect. Getting the same
   error as before:
    “API call to helper/ping failed: SSL certificate problem: unable
   to get local issuer certificate”
 * I also did the following to no avail:
 * – created a new api key
    – deactivated and deleted Easy Forms then reinstalled
 * Thanks for the help.
    lee
 *  Plugin Author [Evan Herman](https://wordpress.org/support/users/eherman24/)
 * (@eherman24)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/api-not-connecting/#post-6659376)
 * Were there any solutions from your web host? They should have been able to resolve
   this issue as it’s fairly common on shared hosts.
 * Evan
 *  Thread Starter [hmcg](https://wordpress.org/support/users/hmcg/)
 * (@hmcg)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/api-not-connecting/#post-6659377)
 * Here’s their latest comment on the subject as of today.
 * I asked if they had any ideas, they responded with:
 * Not really. Without more information about what to specifically try on our end
   to clear up the issue, we are not going to know what needs to be corrected for
   a third party application to work right for a site that we did not build.
 * We are happy to try a few troubleshooting steps as to what you think may be conflicting
   with it if it is feasible within the security of the hosting environment.
 * There should be a way to lookup the certificate details if needed by your application
   by viewing information about the cert when visiting this site and clicking on
   the secure lock and selecting view certificates.
 * Thanks Evan.
 *  Plugin Author [Evan Herman](https://wordpress.org/support/users/eherman24/)
 * (@eherman24)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/api-not-connecting/#post-6659381)
 * I would recommend having a look at the following knowledge base article we have
   set up:
 * [https://yikesplugins.com/support/knowledge-base/i-receive-the-error-ssl-certificate-problem-unable-to-get-local-issuer-certificate-why/](https://yikesplugins.com/support/knowledge-base/i-receive-the-error-ssl-certificate-problem-unable-to-get-local-issuer-certificate-why/)
 * In regards of what to tell your host provider, I would recommend that you ask
   them to update the certificate bundle that your installation of WordPress uses
   since it is most likely out of date.
 * Thanks,
    Evan
 *  [AmmyKami83](https://wordpress.org/support/users/ammykami83/)
 * (@ammykami83)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/api-not-connecting/#post-6659419)
 * Hi – yes I had this issue a few months ago, but then it came back when i updated
   to the latest version, 6.0.3.3, last Friday.
 * I fixed it this morning by adding the code Evan supplied in that link, but it
   depends on how your functions.php is written. You may have to put the code in
   it’s own php opening and closing tags:
 *     ```
       <?php
   
       // Code here
   
       ?>
       ```
   
 * Also, once you do that – go back into the plugin settings, delete any existing
   characters in the your “Enter your API Key here”, click update, and then put 
   your API key back in.

Viewing 13 replies - 1 through 13 (of 13 total)

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## Tags

 * [api](https://wordpress.org/support/topic-tag/api/)
 * [not connecting](https://wordpress.org/support/topic-tag/not-connecting/)

 * 13 replies
 * 4 participants
 * Last reply from: [AmmyKami83](https://wordpress.org/support/users/ammykami83/)
 * Last activity: [10 years, 5 months ago](https://wordpress.org/support/topic/api-not-connecting/#post-6659419)
 * Status: resolved