Support » Plugin: Mailjet Email Marketing » API Keys suddenly not recognized

  • Resolved filip785

    (@filip785)


    Hello,

    The API keys that I’m using for multiple websites are suddenly not recognized inside of the plugin, and when I try to Setup new account after installing Mailjet For WordPress, I get the message at the top saying:

    Please make sure that you are using the correct API key and Secret key associated to your Mailjet account: https://app.mailjet.com/account/api_keys

    WordPress version I’m using is: 5.3.0
    Mailjet version I’m using is: 5.1.3

    I went to the link and confirmed that API keys are correct.

    Any ideas on what might be happening? Thanks for taking time to read this.

    • This topic was modified 10 months, 3 weeks ago by filip785.
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  • Plugin Author Mailjet

    (@mailjet)

    Hello, sorry to hear that you’re having troubles. Please can you try again… there might have been a temporary unavailability of the API.

    In case it still doesn’t work, please open a support ticket so that we can check your account is working properly.
    https://app.mailjet.com/support/ticket

    Plugin Author Mailjet

    (@mailjet)

    Marking this issue as resolved since it seems to be related to the connectivity between the hosting service and Mailjet.

Viewing 2 replies - 1 through 2 (of 2 total)
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