Title: API Key page not working
Last modified: August 22, 2016

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# API Key page not working

 *  Resolved [coloradofree](https://wordpress.org/support/users/coloradofree/)
 * (@coloradofree)
 * [11 years, 7 months ago](https://wordpress.org/support/topic/api-key-page-not-working/)
 * I have BP on a couple of my sites but the last update has created this issue 
   on two of my newer sites. I install the plugin and activate then go to the primary
   page and the page looks all wrong the get API Key link is not accessible and 
   nothing happens. If I click on protect my site it acts as if there is an API 
   key in the box and gives the green bar at the top but the plugin still thinks
   there is no API Key. Please see link for image of page. Email removed for security
   reasons.
 * [Image](http://johngarzaphotography.com/wp-content/uploads/2014/10/bruteprotecterror.jpg)
 * [https://wordpress.org/plugins/bruteprotect/](https://wordpress.org/plugins/bruteprotect/)

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Contributor [Jeff Golenski](https://wordpress.org/support/users/maverick3x6/)
 * (@maverick3x6)
 * [11 years, 7 months ago](https://wordpress.org/support/topic/api-key-page-not-working/#post-5365780)
 * Hey there!
 * Can I just get a little information about what system you’re using? Are you on
   a mac/pc, and what browser / version of that browser are you using? (firefox,
   chrome, internet explorer, etc?)
 *  Thread Starter [coloradofree](https://wordpress.org/support/users/coloradofree/)
 * (@coloradofree)
 * [11 years, 7 months ago](https://wordpress.org/support/topic/api-key-page-not-working/#post-5365789)
 * Thanks, I’m on a PC using win7 I’m on IE-11. I do have Firefox never thought 
   to try it on that.
 *  Thread Starter [coloradofree](https://wordpress.org/support/users/coloradofree/)
 * (@coloradofree)
 * [11 years, 7 months ago](https://wordpress.org/support/topic/api-key-page-not-working/#post-5365793)
 * That did it, I used Firefox and it worked fine, At least now you know there is
   an issue with either Win7 or IE-11. Appreciate the quick response!
 *  [w00dyt](https://wordpress.org/support/users/w00dyt/)
 * (@w00dyt)
 * [11 years, 7 months ago](https://wordpress.org/support/topic/api-key-page-not-working/#post-5366001)
 * I’m having this same issue on a PC using Chrome. Firefox did not help either.
   BP acts as if it is working and has a key but I don’t have one. I tried to reinstall
   but that did not work either. What should I clean out of the database so that
   BP doesn’t know it has previously been installed?
 *  Plugin Contributor [Rocco Tripaldi](https://wordpress.org/support/users/roccotripaldi/)
 * (@roccotripaldi)
 * [11 years, 7 months ago](https://wordpress.org/support/topic/api-key-page-not-working/#post-5366009)
 * w00dyt,
 * It sounds like your site is having trouble connecting to our API. There could
   be many reasons for that.
    We are going to release an update that has a debug
   tool. Hopefully that will give us some better insight. Do you know if you have
   other security plugins, or a firewall on your server?
 *  [horizonit](https://wordpress.org/support/users/horizonit/)
 * (@horizonit)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/api-key-page-not-working/#post-5366024)
 * Hi,
    I’m having exactly the same problem, BP doesn’t give the chance to “request”
   an API Key. If I remove the plugin and re-install, no difference. I’ve had a 
   look at the debug link and here is the last response: Last Response (raw): WP_Error
   Object ( [errors] => Array ( [http_request_failed] => Array ( [0] =>
    - error:0D0890A1:asn1 encoding routines:ASN1_verify:unknown message digest algorithm
    -  )
       ) [error_data] => Array ( ) ) Last Response (pretty): Array ( [status]
      => ok [math] => 1 )
    - I’ve done some digging and it looks like this could be an openSSL problem,
      My server hasn’t been updated in a while.
       Could that be the issue?
    - Cheers
    - Paul
 *  Plugin Contributor [Rocco Tripaldi](https://wordpress.org/support/users/roccotripaldi/)
 * (@roccotripaldi)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/api-key-page-not-working/#post-5366025)
 * Paul,
 * I have seen that error in the past, and updating to the latest version of OpenSSL
   usually fixes it.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘API Key page not working’ is closed to new replies.

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 * 7 replies
 * 5 participants
 * Last reply from: [Rocco Tripaldi](https://wordpress.org/support/users/roccotripaldi/)
 * Last activity: [11 years, 6 months ago](https://wordpress.org/support/topic/api-key-page-not-working/#post-5366025)
 * Status: resolved