Title: API Key incorrect
Last modified: August 18, 2026

---

# API Key incorrect

 *  Resolved [April](https://wordpress.org/support/users/meetwoodflac/)
 * (@meetwoodflac)
 * [4 weeks, 1 day ago](https://wordpress.org/support/topic/api-key-incorrect/)
 * Hi Packlink PRO,
 * I’m trying to set up my Packlink PRO API Key, ive made an account and got an 
   API key and copied and pasted it but unfortunately it just keeps saying it’s 
   incorrect. I’m working locally and wondered if that was the issue but I did Ngrok
   to go online and unfortunately still didnt work. I’ve deleted and generated a
   new key and that doesn’t work either.
 * it comes back with:
 * {
 *     “success”: false,
 *     “error”: “invalid_api_key”
 * }
 * also Local is working correctly apparently as it’s successfully responding with
   HTTP 200
 * Thanks, April

Viewing 1 replies (of 1 total)

 *  Plugin Support [packlink-support-david](https://wordpress.org/support/users/davidblazovic/)
 * (@davidblazovic)
 * [4 weeks, 1 day ago](https://wordpress.org/support/topic/api-key-incorrect/#post-18997273)
 * Hi [@meetwoodflac](https://wordpress.org/support/users/meetwoodflac/)
 * We have configured our fresh test environment using WordPress 7.0.4 / WooCommerce
   11.0.0 and the latest Packlink Pro plugin version, but we were not able to reproduce
   the issue you reported. Based on this, it is likely related to your shop or account
   configuration.
 * Unfortunately, we are not able to further investigate this without access to 
   your configuration (such as API credentials), which cannot be shared via the 
   forum.
 * As a next step, we kindly recommend reaching out directly to the Packlink support
   team at [<u>business@packlink.com</u>](https://wordpress.org/support/topic/api-key-incorrect/business@packlink.com?output_format=md)
   and including a link to this forum topic for proper handover. They will be able
   to create a ticket, and we will continue the investigation with the appropriate
   level of access.
 * As we are unable to proceed further on our side, we will now move forward with
   closing this topic on the forum.
 * Thank you for your understanding.
 * Kind regards

Viewing 1 replies (of 1 total)

You must be [logged in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fapi-key-incorrect%2F%3Foutput_format%3Dmd&locale=en_US)
to reply to this topic.

 * ![](https://ps.w.org/packlink-pro-shipping/assets/icon-128x128.png?rev=3372347)
 * [Packlink PRO for WooCommerce](https://wordpress.org/plugins/packlink-pro-shipping/)
 * [Support Threads](https://wordpress.org/support/plugin/packlink-pro-shipping/)
 * [Active Topics](https://wordpress.org/support/plugin/packlink-pro-shipping/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/packlink-pro-shipping/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/packlink-pro-shipping/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [packlink-support-david](https://wordpress.org/support/users/davidblazovic/)
 * Last activity: [4 weeks, 1 day ago](https://wordpress.org/support/topic/api-key-incorrect/#post-18997273)
 * Status: resolved