Support » Plugin: Formidable PRO2PDF » API issue

  • Hi all,
    Is there any issue with your services?
    Get the following error message generating pdf as usual on our website and using your services (paid license) from more than 1 year:

    There was an error generating the PDF file.
    Your server wasn't able to upload PDF file: Could not resolve host: PDF API
    

    Your website seems down as well.
    Best regards

Viewing 3 replies - 16 through 18 (of 18 total)
  • Plugin Author rasmarcus

    (@rasmarcus)

    Yes, we acknowledge the issue persists today and the service was unavailable for approximately 12 mins.

    Our hosting provider and senior developer are working nonstop to find the sudden issue with memory during some processes.

    We are constantly monitoring the server and will be implementing corrections as needed to mitigate the downtime.

    We apologize for the service interruptions, we are doing everything possible to prevent any further unplanned disruptions.

    We remain at your service.

    Plugin Author rasmarcus

    (@rasmarcus)

    Plugin Author rasmarcus

    (@rasmarcus)

    Good news! Bad news. And, our sincerest apologies.

    First, we have not located the exact cause of the bad news, what appears to be, a random memory leak.

    You have our sincere apologies. We realize the trust and faith you have in PRO2PDF as we are humbled by it.

    To mitigate the ongoing server stability issue, we doubled the server’s resources and will continue to monitor its performance closely.

    Moving the server to a new host is also being considered. However, Nexcess has been highly reliable for all of us for many years, so we will try the resource upgrade, and then we’ll see how to proceed.

    Finally, the good news!
    #1. We’re committed to maintaining PRO2PDf as long as all the core apps remain compatible.

    #2. We have reopened the offer to migrate to E2Pdf. Click here.

    This offer was previously unavailable to users who purchased PRO2PDF after December 2018.

    All single-site users who purchased an activation key (or purchase one by the end of this week) may migrate to the latest – and greatest ever made – PDF plugin for Formidable Forms and many other data capturing plugins, including WP Page/Post Meta and our latest Woo extension, E2Pdf.

    Here’s a demo video of how to migrate your PRO2PDF license key.

    PRO2DF field map layout templates may be converted to E2Pdf with our migrate tool. Here’s a video of how to migrate PRO2PDF field map layouts.

    Did you know? E2Pdf can;

      Span data across pages.
      Save merged PDFs to your server.
      Send PDFs to Zapier and/or Adobe Sign.
      Instantly VIEW merged PDFs in WordPress after Submit.
      Add conditional logic and HTML (limited) to the merged PDF.
      Auto-create PDF Forms based on existing Formidable Forms.
      → → Auto-generate Formidable Forms ← ← based on an uploaded PDF form.
      And, there’s more, too much to list here.

    We remain at your service.

Viewing 3 replies - 16 through 18 (of 18 total)
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