Title: API issue Last modified: February 3, 2021 --- # API issue * [phil571](https://wordpress.org/support/users/phil571/) * (@phil571) * [5 years, 2 months ago](https://wordpress.org/support/topic/api-issue-5/) * Hi all, Is there any issue with your services? Get the following error message generating pdf as usual on our website and using your services (paid license) from more than 1 year: * ``` There was an error generating the PDF file. Your server wasn't able to upload PDF file: Could not resolve host: PDF API ``` * Your website seems down as well. Best regards Viewing 15 replies - 1 through 15 (of 18 total) 1 [2](https://wordpress.org/support/topic/api-issue-5/page/2/?output_format=md) [→](https://wordpress.org/support/topic/api-issue-5/page/2/?output_format=md) * Plugin Author [rasmarcus](https://wordpress.org/support/users/rasmarcus/) * (@rasmarcus) * [5 years, 2 months ago](https://wordpress.org/support/topic/api-issue-5/#post-13997369) * There are no known issues. * Did you renew the plugin subscription? * What is the expiration date on the plugin’s EXPORT tab? * What is the purchase order number? * We remain at your service. * [PietBoekema](https://wordpress.org/support/users/pietboekema/) * (@pietboekema) * [5 years, 2 months ago](https://wordpress.org/support/topic/api-issue-5/#post-13997669) * Hi All, * I have exact the same issue. My valid date says: It is valid until 01/01/1970 * The website is also down. * Best regards! * Plugin Author [rasmarcus](https://wordpress.org/support/users/rasmarcus/) * (@rasmarcus) * [5 years, 2 months ago](https://wordpress.org/support/topic/api-issue-5/#post-13997712) * It appears we did experience a server outage, the server is now responding as expected and we are investigating the outage through our hosting provider. * We will update this thread with the cause as soon as possible. * We remain at your service. * [PietBoekema](https://wordpress.org/support/users/pietboekema/) * (@pietboekema) * [5 years, 2 months ago](https://wordpress.org/support/topic/api-issue-5/#post-13997783) * Thanks for the quick respons, its working fine now. * Thread Starter [phil571](https://wordpress.org/support/users/phil571/) * (@phil571) * [5 years, 2 months ago](https://wordpress.org/support/topic/api-issue-5/#post-14000809) * Many thanks too * [PietBoekema](https://wordpress.org/support/users/pietboekema/) * (@pietboekema) * [5 years, 2 months ago](https://wordpress.org/support/topic/api-issue-5/#post-14050783) * Hello Rasmarcus, * I have exact the same issue as last week. My valid date says: It is valid until 01/01/1970 * The website is also down. * Can you please this fixed this soon, We depend on it? * Best regards! - This reply was modified 5 years, 2 months ago by [PietBoekema](https://wordpress.org/support/users/pietboekema/). * [pureitgroup](https://wordpress.org/support/users/pureitgroup/) * (@pureitgroup) * [5 years, 2 months ago](https://wordpress.org/support/topic/api-issue-5/#post-14050828) * Hello Rasmarcus, * We are experiencing the same problem when trying to create pdf files online. * We did also note that you current site [https://www.formidablepro2pdf.com/](https://www.formidablepro2pdf.com/) is down. * Please advise. * Thanks * [borisher](https://wordpress.org/support/users/borisher/) * (@borisher) * [5 years, 2 months ago](https://wordpress.org/support/topic/api-issue-5/#post-14051201) * Hey have the same problem pls fix it quick! * Thread Starter [phil571](https://wordpress.org/support/users/phil571/) * (@phil571) * [5 years, 2 months ago](https://wordpress.org/support/topic/api-issue-5/#post-14051942) * Yes, issue seems to be there again. Your server are down * [bigweasel](https://wordpress.org/support/users/bigweasel/) * (@bigweasel) * [5 years, 2 months ago](https://wordpress.org/support/topic/api-issue-5/#post-14052161) * I’m also having the same issue, it appear to be a server issue. * [PietBoekema](https://wordpress.org/support/users/pietboekema/) * (@pietboekema) * [5 years, 2 months ago](https://wordpress.org/support/topic/api-issue-5/#post-14052189) * It’s a kind of pingserver on the website (to verificate the serialnumber) i think, 10 days ago we had the same problem! The problem was then quickly resolved. It takes a long time now! * Plugin Author [rasmarcus](https://wordpress.org/support/users/rasmarcus/) * (@rasmarcus) * [5 years, 2 months ago](https://wordpress.org/support/topic/api-issue-5/#post-14052524) * Unfortunately, the service went down 10 mins after we went offline for the night. Our service provider has now been notified and they are working on the issue. We expect the service to be back up in the next few minutes. * Our apologies, we will be working closely with our provider to determine what needs to be done to avoid any further outages. * We remain at your service. * Plugin Author [rasmarcus](https://wordpress.org/support/users/rasmarcus/) * (@rasmarcus) * [5 years, 2 months ago](https://wordpress.org/support/topic/api-issue-5/#post-14052601) * The server is back up, we are waiting on details as to the cause of the outage. * We remain at your serivce. * Thread Starter [phil571](https://wordpress.org/support/users/phil571/) * (@phil571) * [5 years, 2 months ago](https://wordpress.org/support/topic/api-issue-5/#post-14056740) * Hi [@rasmarcus](https://wordpress.org/support/users/rasmarcus/), Seems down again. Best regards Philippe * [PietBoekema](https://wordpress.org/support/users/pietboekema/) * (@pietboekema) * [5 years, 2 months ago](https://wordpress.org/support/topic/api-issue-5/#post-14056754) * Yes, i have the same problem. * Best regards, * Piet Viewing 15 replies - 1 through 15 (of 18 total) 1 [2](https://wordpress.org/support/topic/api-issue-5/page/2/?output_format=md) [→](https://wordpress.org/support/topic/api-issue-5/page/2/?output_format=md) The topic ‘API issue’ is closed to new replies. * ![](https://ps.w.org/formidablepro-2-pdf/assets/icon-128x128.png?rev=1149948) * [Formidable PRO2PDF](https://wordpress.org/plugins/formidablepro-2-pdf/) * [Frequently Asked Questions](https://wordpress.org/plugins/formidablepro-2-pdf/#faq) * [Support Threads](https://wordpress.org/support/plugin/formidablepro-2-pdf/) * [Active Topics](https://wordpress.org/support/plugin/formidablepro-2-pdf/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/formidablepro-2-pdf/unresolved/) * [Reviews](https://wordpress.org/support/plugin/formidablepro-2-pdf/reviews/) * 18 replies * 6 participants * Last reply from: [rasmarcus](https://wordpress.org/support/users/rasmarcus/) * Last activity: [5 years, 1 month ago](https://wordpress.org/support/topic/api-issue-5/page/2/#post-14075604) * Status: not resolved