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Disqus Conditional Load
[resolved] API errors after update (shared host) (11 posts)

  1. lmaths
    Member
    Posted 9 months ago #

    Getting error: Unable to connect to the Disqus API servers
    on the admin install page after updating to version 8.0

    Any possibility of fallback option for manual entries?
    previous versions worked great

    https://wordpress.org/plugins/disqus-conditional-load/

  2. Joel James
    Member
    Plugin Author

    Posted 9 months ago #

    Please delete Disqus Conditional Load plugin and try reinstalling again. Let me know if it is not working

  3. Joel James
    Member
    Plugin Author

    Posted 9 months ago #

    Also make sure that you have not installed or activated official Disqus plugin

  4. lmaths
    Member
    Posted 9 months ago #

    Okay, tried and same problem. Official plugin not installed.

    I read elsewhere that on shared hosts the communication with Disqus API may be blocked. Same issue exists with official plugin before. Like with your plugin using shortcode worked, but on Disqus profile clicking "verify" says it isn't on my site even though it was. Now that you've integrated with official platform it may be unable to pull data from Disqus profile. Thus why I asked if it would be possible to add manual entries.

  5. Joel James
    Member
    Plugin Author

    Posted 9 months ago #

    This works with other websites. Since you mentioned that issue was there with official plugin also this may not be our plugin issue. could you please verify with your host also? If possible please provide your website url too.
    Please use plugin support forum here

  6. lmaths
    Member
    Posted 9 months ago #

    I did some poking around and apparently it is a host problem. Shared hosts commonly block remote connections so you have to implement Disqus manually (https://help.disqus.com/customer/portal/articles/1183281). This explains why previous version (shortcode) works but plugin that uses API does not.

    Thanks for help; guess I will just stick with Disqus Conditional Load <=7.5

  7. Joel James
    Member
    Plugin Author

    Posted 9 months ago #

    @Imaths,
    Thanks. But this is works with my shared hosting . I have tested it. Anyway you can stick with <=7.5. Please feel free to use official support forum here if you need any help in future.

  8. utkarsh42
    Member
    Posted 9 months ago #

    Hey i'm having a weird issue, i'm not able to click on the Disqus settings tab at all.

    Here's a screenshot - http://awesomescreenshot.com/07f39i8027

    The button is not clickable, tried refreshing, clearing cache and all as well. Facing same issue as the OP here.

  9. Joel James
    Member
    Plugin Author

    Posted 9 months ago #

    Hi utkarsh42,
    Please check on another browser or another system. And also make sure that Disqus plugin is not installed already. If still not working add a new support thread here http://www.joelsays.com/members-area/support/plugin-support-disqus-conditional-load/ .

  10. lmaths
    Member
    Posted 9 months ago #

    Hey, I found a workaround for this problem.

    I reinstalled WordPress and got the same issue but when installed on localhost it works fine. So the host is obviously the problem.

    I found that by manually inserting disqus_api_key and its value into wp_options in the SQL database, along with forum URL (shortcode) and activate options, it works fine. So the issue is just connecting to the API to get keys.

  11. Joel James
    Member
    Plugin Author

    Posted 9 months ago #

    Imatha,
    Thanks for letting me know that. I will try to add that manual insert option on next update.

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