Title: API error when processing refunds
Last modified: March 17, 2026

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# API error when processing refunds

 *  Resolved [simplecv](https://wordpress.org/support/users/simplecv/)
 * (@simplecv)
 * [2 months, 1 week ago](https://wordpress.org/support/topic/api-error-when-processing-refunds/)
 * When I try to refund an order through the woocommerce dashboard, I am getting
   an API error:
 * api call failed: POST [https://merchant.revolut.com/api/1.0/orders/XXXX/refund](https://merchant.revolut.com/api/1.0/orders/XXXX/refund)
   404
 * (numbers removed from URL)

Viewing 1 replies (of 1 total)

 *  Plugin Support [businessrevolutsupport_sgudymyak](https://wordpress.org/support/users/sgudymyak/)
 * (@sgudymyak)
 * [2 months, 1 week ago](https://wordpress.org/support/topic/api-error-when-processing-refunds/#post-18855452)
 * Hello [@simplecv](https://wordpress.org/support/users/simplecv/), 
   Thank you 
   for contacting us, My name is Svyatoslav and I am an Integration Specialist in
   Revolut, The reason why the specified order is failing is due to it being a Pay
   By Bank order and as covered on our [public documentation](https://developer.revolut.com/docs/guides/accept-payments/plugins/woocommerce/configuration#:~:text=No%20refund%20support%3A%20Pay%20by%20Bank%20does%20not%20support%20refunds%20through%20the%20Merchant%20API.%20If%20you%20need%20to%20refund%20a%20payment%2C%20you%20must%20process%20it%20through%20alternate%20channels%20outside%20of%20Revolut%27s%20payment%20system.),
   Pay By Bank orders can not be refunded though us, you must process it through
   alternate channels outside of Revolut’s payment system.Kind regards,Svyatoslav.

Viewing 1 replies (of 1 total)

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 * 1 reply
 * 2 participants
 * Last reply from: [businessrevolutsupport_sgudymyak](https://wordpress.org/support/users/sgudymyak/)
 * Last activity: [2 months, 1 week ago](https://wordpress.org/support/topic/api-error-when-processing-refunds/#post-18855452)
 * Status: resolved