API Error 999 on Staging Sites

Hey @karks88,

I do apologize for the delay in getting back to you here. This is caused by the encryption features recently added to our plugin which is a recent requirement from Facebook to use their API. In short, the Access Token has been encryption and after moving / wp-config.php tokens and salts being changed, our plugin can no longer decrypt it properly for API calls.

To ensure that you do not run into issues between staging and production sites, you will want to set specific encryption keys and salts for our plugin. For details on this please see our documentation here.

In short, in wp-config.php for both staging and live you will want to have the same matching key and salt, like so:

define(‘SBI_ENCRYPTION_KEY’, ‘add_encryption_key_here’);
define(‘SBI_ENCRYPTION_SALT’, ‘add_encryption_salt_here’);

Add these two lines and add the Key and Salt of your choice (they can be generated here if you want a properly created one). Again, these will need to be the same on both staging and production sites.

Note: You will need to reconnect once after doing this for any site you make the change on. After this, however, you should be all set going forward. If you have further issues let me know and I will get back to you as soon as possible.

Best regards.

Hey @karks88,

Glad to be of assistance. Just a heads up, similarily, if you use our Facebook Feed, product the very same steps would be necessary, but the key and salt variables are called

CFF_ENCRYPTION_KEY
CFF_ENCRYPTION_SALT

Just to get ahead of any potential issues there. Let me know should you need anything else.

Many thanks.

Hey @karks88,

If you do not put the specific same key/salts on both Staging and Production, if you push from staging to update production this will likely break the Instagram account connection. If you simply update the plugin on production (without pushing from staging) from a much lower version of the plugin from before the encryption changes (free version 2.9.4, pro version 5.12.4) everything should currently work as data will be encrypted on update with the available keys and salts on the site.

To prepare for any issues, if you need to reconnect any account you can manually create an Access Token and ID, to then manually connect if there are any issues. To get a token and ID use our tool here: https://smashballoon.com/instagram-feed/standalone/token/.

Best regards.

Hey @karks88,

Just checking in to see whether everything is still alright on your end and if you need any further assistance? If you’re all se, we can mark the thread here as resolved for now and you are always welcome to reach out again should you have any questions in the future either here or on our website.

Many thanks.