Hey @irinasopas,
Thank you for reaching out to us. There is a temporary issue with the Instagram API that is preventing posts from being returned for personal accounts. We are monitoring the situation and are hoping it will be resolved soon. We apologize for any inconvenience this will cause.
Many thanks,
Instagram are aware of this issue and are working on a fix. Here’s the status report from Instagram for this issue: https://developers.facebook.com/status/issues/370520597643291/. Hopefully it’ll be resolved very shortly.
John
Oh, I see. Well I hope you solve it. I am more relaxed in knowing that it is not a specific problem of my site. I wish you good luck.
Best regards,
Irina
Hey @irinasopas,
Just wanted to touch base and let you know that Instagram has indicated this issue should be resolved. Let us know if you run into any additional issues.
Many thanks,
Hallo @smashballoonmike, looks like it is working again, with no problems. Sending you a print Feed on my site
No additional problems for now and preferably not so soon. Thank you so much for the reply, clarifying what was going on and that support was already addressing the problem.
This gives me confidence to purchase the premium version in the future. I wish you and the support all the best.
Irina 😀
Hey @irinasopas,
You’re welcome!
Let us know if you need anything else in the future. Hope you have a great rest of your week!
It looks like this problem is actual again.
Getting same issue on my site.
@sheffieldmk2 let me purge my page cache etc, to check it
@sheffieldmk2 Hallo! Here is working fine (at least looks like), but maybe the problem is back and not affecting all websites. Don’t worry, the support will help, they are extremely professional. @smashballoonmike is like a Maister 😀
Best regards,
Irina
Hey @sheffieldmk2,
Sorry to hear you are having issues. Could you specify what error you are getting, and please attach a link to a screenshot of the issue you are having? Instagram is currently not reporting any such error occurring. If possible, also share an URL to the site you are having issues with.
I will await your reply.
Many thanks.
Edit: I have seen the separate thread you started. It is not the same as this error and I will mark this topic as resolved. If any runs into this error again feel free to start a new thread asking for support.
i opened a new topic in this forum. Link on site is there.
Message is – error no post found on site feed. no error messages or codes in console.
I have seen the separate thread you started. It is not the same as this error and I will mark this topic as resolved. If any runs into this error again feel free to start a new thread asking for support.
Best regards.
