Support » Plugins and Hacks » [Resolved] API Error

[Resolved] API Error

  • Hi there,

    When I try to use your plugin I run into these following issues (I am entering the correct information):

    API Error: Looking for a valid api key paired with a valid portalId OR just a valid access token — found neither. (hapikey=null, access_token=null, portalId=null)

    HubSpot for Gravity Forms – Invalid HubSpot credentials. Please provide valid HubSpot credentials. Plugin will not work correctly until valid credentials provided.

    Can you please help?


Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Big Sea


    Hey mfulling, I’ll take a look at this right now with a completely fresh wordpress install, and get back to you momentarily 🙂 Sorry about that.

    Which connection method did you try? oAuth or API Key?

    Plugin Contributor Big Sea


    It appears I have an issue with using API Key Mode.

    I would suggest switching to oAuth mode while I fix this. Sorry about that. I’ll probably have a fix up later today, if not tomorrow.

    Plugin Author Chris Lagasse


    Hey mfulling911,

    I accidentally had the wrong section of the HubSpot system to get the API key from. I updated the FAQ accordingly.

    You can get an API Key from HubSpot by going to https://app.hubspot.com/keys/get

    Generate a key there (you will receive an email from HubSpot with it), and that is the key that you should use.

    However, as I suggested (and recommend)… you should switch to using oAuth and continue to use that. It’s more secure and a better option (and recommended by HubSpot too)


Viewing 4 replies - 1 through 4 (of 4 total)
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