Title: API Connection Error
Last modified: September 25, 2020

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# API Connection Error

 *  [yonahs](https://wordpress.org/support/users/yonahs/)
 * (@yonahs)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/api-connection-error-3/)
 * I am trying to use your plugin for the first time, however I am getting the following
   error:
    PHP Fatal error: Uncaught Aspose\Words\ApiException: [0] Error connecting
   to the API ([https://api.aspose.cloud/v4.0/words/convert?format=DOCX](https://api.aspose.cloud/v4.0/words/convert?format=DOCX))
   in C:\Inetpub\vhosts\israelpharm.com\blogs\blog.****.com\wp-content\plugins\aspose-
   doc-exporter\vendor\aspose-cloud\aspose-words-cloud\src\Aspose\Words\WordsApi.
   php:2771

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [tilalahmad](https://wordpress.org/support/users/tilalahmad/)
 * (@tilalahmad)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/api-connection-error-3/#post-13453767)
 * [@yonahs](https://wordpress.org/support/users/yonahs/)
 * We have tested the plugin at our side and its working as expected. However, you
   can try the following to help us diagnose the cause.
 * 1. Please ensure you are using the latest version of the plugin, WordPress and
   PHP.
    2. Try to export a simple post (without comments, extra fields and embedded
   images, etc). 3. Make sure that PHP is not running in safe mode, or outbound 
   HTTP requests are not blocked by server.
 * We hope that it should work. However, if the issue persists, then please enable
   [debugging in WordPress](https://wordpress.org/support/article/debugging-in-wordpress/)
   and see if you can capture any details.
 *  [zachtlmusic](https://wordpress.org/support/users/zachtlmusic/)
 * (@zachtlmusic)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/api-connection-error-3/#post-13495476)
 * Hi, I am having this same issue across several sites all on different hosts. 
   WP installations are up to date as are PHP versions, plugins, etc. Is there any
   more information on a fix?
 *  Plugin Support [tilalahmad](https://wordpress.org/support/users/tilalahmad/)
 * (@tilalahmad)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/api-connection-error-3/#post-13499369)
 * [@yonahs](https://wordpress.org/support/users/yonahs/) [@zachtlmusic](https://wordpress.org/support/users/zachtlmusic/)
 * We are sorry for the inconvenience. We have reproduced the issue at our end and
   fixing it at a high priority. We will update you as soon as the issue is resolved.
 *  Plugin Support [tilalahmad](https://wordpress.org/support/users/tilalahmad/)
 * (@tilalahmad)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/api-connection-error-3/#post-13504044)
 * [@yonahs](https://wordpress.org/support/users/yonahs/) , [@zachtlmusic](https://wordpress.org/support/users/zachtlmusic/)
 * Thanks for your patience. We have fixed your above reported issue. It should 
   work now as expected.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘API Connection Error’ is closed to new replies.

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 * [Aspose.Words - Import and Export word documents](https://wordpress.org/plugins/aspose-doc-exporter/)
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 * 4 replies
 * 3 participants
 * Last reply from: [tilalahmad](https://wordpress.org/support/users/tilalahmad/)
 * Last activity: [5 years, 7 months ago](https://wordpress.org/support/topic/api-connection-error-3/#post-13504044)
 * Status: not resolved