Support » Plugin: Grow Social » API Calls slowing down website

API Calls slowing down website

  • Resolved Keryn

    (@b-summers)


    4 years ago

    For “inline content” I have it set to “Posts” only, however it seems this plugin is making API calls on ALL pages. Some of these get requests are returning errors and causing a 15 second delay in loading my pages.

    Does choosing only “posts” not deactivate any code on anything other than “posts”? If this is not the case I can’t use this plugin if it’s causing page load delays.

    Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor iova.mihai

    (@iovamihai)

    4 years ago

    Hey @b-summers,

    Thank you for reaching out with this message.

    It seems the loading times are due to OpenShareCount, the third party tweet counts provider, which seems to have shut down. Their website is not loading anymore.

    I believe you may have Tweet counts active, if so, please deactivate them for the time being. A new integration, with TwitCount will be available in the next update.

    If you are still seeing long loading times after switching Tweet counts off, please let me know.

    Best regards,
    Mihai

    Thread Starter Keryn

    (@b-summers)

    4 years ago

    Will this mean my Tweet counts are going to be reset to “0” with a new service?

    Also this only addresses the 15 second delay from OpenShare, and not the fact that it’s still making API calls to other things (such as Pinterest which I don’t even have activated). Why are pages making these API calls when I have it set to only activate on Posts?

    • This reply was modified 4 years ago by Keryn.
    Plugin Contributor iova.mihai

    (@iovamihai)

    4 years ago

    Hey @b-summers,

    Your current Tweet counts will not be reset to zero. You will however have to register your website with the new service so that they can track your shares. They will start at zero with your website, but Social Pug will take this into account.

    Unfortunately, this happened before, with NewShareCounts, which also shut down, and I’m not surprised if it will happen again with others. It’s quite a difficult task for them to register every tweet and also serve share counts for millions of websites.

    Regarding the share counts on page load, it’s how the system works. Some users prefer to hide the share counts for the user, but have them accessible in the admin area for statistics reasons.

    All the best,
    Mihai

Viewing 3 replies - 1 through 3 (of 3 total)
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