Support » Plugin: UpdraftPlus WordPress Backup Plugin » AOL Blocks Clone URL

  • Resolved lesliedare


    I’m using tokens for a clone site. I’ve shared the clone URL with someone who uses AOL. The results in this error message:

    Your message to has been blocked. See technical details below for more information. 554 Message not allowed – [PH01] Email not accepted for policy reasons. Please visit

    The message still fails if I just create a link with the URL. It succeeds when I share a Google Doc with the link embedded.

    By chance is AOL viewing the link as suspicious?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor bcrodua


    Hi @lesliedare

    Can you try to unblock his IP address using this tool. See if that works.


    • This reply was modified 1 month, 2 weeks ago by bcrodua.
    Thread Starter lesliedare


    I appreciate the idea, but I’m certain he picks up a dynamic IP address through his wireless. So no static IP.

    Plugin Author David Anderson


    Really only AOL can tell you why they choose to block a particular email; it’s not something we have any way of knowing from our end, unfortunately.

    Thread Starter lesliedare


    Understood. I figured that was probably the case, but wanted to check on your end. I might try a URL shortener next time to see if that gets around the problem.

    Thanks again.

Viewing 4 replies - 1 through 4 (of 4 total)
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