Support » Plugin: WooCommerce » Anything related to a purchase not showing?

  • Resolved Jonathan

    (@jdstiger)


    Randomly the add to cart buttons, the cart icon, the product variations disappeared from my site, I tried disabling plugins, woocomerce & everything else is up to date, the person who created my theme stopped replying to me.. it’s been like this for a week! It’s driving me crazy I can’t find the problem!

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Caleb Burks

    (@icaleb)

    Automattic Happiness Engineer

    Either your theme or another plugin is likely causing a conflict. So test for this first, and see if you can find the culprit: https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4

    Plugin Support Andrew

    (@slash1andy)

    Automattic Happiness Engineer

    Honestly, it looks like you’re using a custom product page template that is outdated or badly coded. To rule this out, you can briefly activate a theme we know works, like twentyseventeen or Storefront and see if it works then.

    @slash1andy But the weird part is the theme’s demo site works well http://moontwo.onaz.io/

    The author of the theme has horrible support & rarely responds but I like the feeling of the theme too much to use another one.

    @icaleb Yup I already tried disabling plugins like I said & it didnt help, using the default theme did help, any certain theme file that could cause this issue?

    Caleb Burks

    (@icaleb)

    Automattic Happiness Engineer

    Could be anywhere in the theme causing this problem really.

    Maybe check which templates the theme is overriding at WooCommerce > Status and go from there.

    I’d recommend looking for a new theme if support is no longer existent and they aren’t updating.

    @icaleb

    
    ### Templates ###
    
    Overrides: moon-shop/woocommerce/archive-product.php
    moon-shop/woocommerce/cart/cart-empty.php
    moon-shop/woocommerce/cart/cart-item-data.php
    moon-shop/woocommerce/cart/cart-shipping.php
    moon-shop/woocommerce/cart/cart-totals.php
    moon-shop/woocommerce/cart/cart.php
    moon-shop/woocommerce/cart/cross-sells.php
    moon-shop/woocommerce/cart/mini-cart.php
    moon-shop/woocommerce/cart/proceed-to-checkout-button.php
    moon-shop/woocommerce/cart/shipping-calculator.php
    moon-shop/woocommerce/checkout/cart-errors.php
    moon-shop/woocommerce/checkout/form-billing.php
    moon-shop/woocommerce/checkout/form-checkout.php
    moon-shop/woocommerce/checkout/form-coupon.php
    moon-shop/woocommerce/checkout/form-login.php
    moon-shop/woocommerce/checkout/form-pay.php
    moon-shop/woocommerce/checkout/form-shipping.php
    moon-shop/woocommerce/checkout/payment-method.php
    moon-shop/woocommerce/checkout/payment.php
    moon-shop/woocommerce/checkout/review-order.php
    moon-shop/woocommerce/checkout/terms.php
    moon-shop/woocommerce/checkout/thankyou.php
    moon-shop/woocommerce/content-product.php
    moon-shop/woocommerce/content-product_cat.php
    moon-shop/woocommerce/content-single-product.php
    moon-shop/woocommerce/global/form-login.php
    moon-shop/woocommerce/global/quantity-input.php
    moon-shop/woocommerce/loop/add-to-cart.php
    moon-shop/woocommerce/loop/loop-end.php
    moon-shop/woocommerce/loop/loop-start.php
    moon-shop/woocommerce/loop/no-products-found.php
    moon-shop/woocommerce/loop/orderby.php
    moon-shop/woocommerce/loop/pagination.php
    moon-shop/woocommerce/loop/price.php
    moon-shop/woocommerce/loop/rating.php
    moon-shop/woocommerce/loop/result-count.php
    moon-shop/woocommerce/loop/sale-flash.php
    moon-shop/woocommerce/myaccount/dashboard.php
    moon-shop/woocommerce/myaccount/downloads.php
    moon-shop/woocommerce/myaccount/form-add-payment-method.php
    moon-shop/woocommerce/myaccount/form-edit-account.php
    moon-shop/woocommerce/myaccount/form-edit-address.php
    moon-shop/woocommerce/myaccount/form-login.php
    moon-shop/woocommerce/myaccount/form-lost-password.php
    moon-shop/woocommerce/myaccount/form-reset-password.php
    moon-shop/woocommerce/myaccount/lost-password-confirmation.php
    moon-shop/woocommerce/myaccount/my-account.php
    moon-shop/woocommerce/myaccount/my-address.php
    moon-shop/woocommerce/myaccount/my-orders.php
    moon-shop/woocommerce/myaccount/navigation.php
    moon-shop/woocommerce/myaccount/orders.php
    moon-shop/woocommerce/myaccount/payment-methods.php
    moon-shop/woocommerce/myaccount/view-order.php
    moon-shop/woocommerce/notices/notice.php
    moon-shop/woocommerce/notices/success.php
    moon-shop/woocommerce/order/form-tracking.php
    moon-shop/woocommerce/order/order-again.php
    moon-shop/woocommerce/order/order-details-customer.php
    moon-shop/woocommerce/order/order-details-item.php
    moon-shop/woocommerce/order/order-details.php
    moon-shop/woocommerce/order/tracking.php
    moon-shop/woocommerce/single-product/add-to-cart/external.php
    moon-shop/woocommerce/single-product/add-to-cart/grouped.php
    moon-shop/woocommerce/single-product/add-to-cart/simple.php
    moon-shop/woocommerce/single-product/add-to-cart/variable.php
    moon-shop/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
    moon-shop/woocommerce/single-product/add-to-cart/variation.php
    moon-shop/woocommerce/single-product/meta.php
    moon-shop/woocommerce/single-product/price.php
    moon-shop/woocommerce/single-product/product-attributes.php
    moon-shop/woocommerce/single-product/product-image.php
    moon-shop/woocommerce/single-product/product-thumbnails.php
    moon-shop/woocommerce/single-product/rating.php
    moon-shop/woocommerce/single-product/related.php
    moon-shop/woocommerce/single-product/review-meta.php
    moon-shop/woocommerce/single-product/review.php
    moon-shop/woocommerce/single-product/sale-flash.php
    moon-shop/woocommerce/single-product/share.php
    moon-shop/woocommerce/single-product/short-description.php
    moon-shop/woocommerce/single-product/stock.php
    moon-shop/woocommerce/single-product/tabs/additional-information.php
    moon-shop/woocommerce/single-product/tabs/description.php
    moon-shop/woocommerce/single-product/tabs/tabs.php
    moon-shop/woocommerce/single-product/title.php
    moon-shop/woocommerce/single-product/up-sells.php
    moon-shop/woocommerce/single-product-reviews.php
    moon-shop/woocommerce/single-product.php
    
    • This reply was modified 1 year, 3 months ago by  Jonathan. Reason: shortened
    • This reply was modified 1 year, 3 months ago by  Jan Dembowski. Reason: Fixed formatting
    Caleb Burks

    (@icaleb)

    Automattic Happiness Engineer

    A number of those could be causing this. You can try dragging out template overrides until the problem is resolved. Then you know which template is at fault.

    Honestly though, that’s a really bad sign in a theme. If I were in your position with a theme that has so many overrides and isn’t being supported, I would switch themes asap.

    @icaleb

    Yeah, you’re right, too many problems with the theme & too little support, although I really liked the theme’s style I’ll have to search for one that is not so buggy, thanks anyway.

Viewing 7 replies - 1 through 7 (of 7 total)
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