• marcofama

    (@marcofama)


    hi guys,

    there is no way out.

    I keep having the same message of many others:

    “There was an error trying to send your message. Please try again later.”

    funny thing is that they say it is the developer’s / theme fault:
    https://contactform7.com/2018/12/18/contact-form-7-511/#more-30175

    but this is not true in my case, and yet the CF7 doesn’t send any messages anymore.

    I also asked the developer, who responded the following:

    Hi, if you go to the footer.php file, you can see the wp_footer call, and there is nothing in the theme that disables it. If you look at the source of your site, you can see that all of the JS files are loaded in the footer, so there are no such issues in this theme. Given that this is a third party plugin, I can’t offer any troubleshooting help, but I would recommend getting in touch with the plugin developer to see if they can offer any help with the information I just gave you

    I also tried the reCAPTCHA v2 CF7 hacking using this
    https://wordpress.org/plugins/wpcf7-recaptcha/

    and downgrading to v2, but nothing changes.

    Dead end and time to move to another plugin?

    In the meanwhile, it’s so frustrating to lose leads and messages…

    Marco

Viewing 7 replies - 1 through 7 (of 7 total)
  • Neil Murray

    (@buzztone)

    @marcofama

    “There was an error trying to send your message. Please try again later.”

    • Is the error border color orange or red?
    • Are you using reCAPTCHA in you form?
    • If so did you previously add reCAPTCHA v2 keys in the WordPress/Dashboard/Admin menu at Contact > Contact Forms > Integration
    • If so did you update these keys to use reCAPTCHA v3?
    Thread Starter marcofama

    (@marcofama)

    hey @buzztone
    thanks for your note

    The border color is the yellow
    yes I’ve readded the [recaptcha] shortcode
    Yes I’m using the v2 updating them in the Integration

    This said, it works once out of several

    :/

    Neil Murray

    (@buzztone)

    Yes I’m using the v2 updating them in the Integration

    If you are using CF7 5.1.+ & updating the Google reCAPTCHA keys at at Contact > Contact Forms > Integration, then you definitely need to be using Google reCAPTCHA v3 keys.

    CF7 5.1.+ does not support Google reCAPTCHA v2 & you will get the sort of error you are seeing if you add Google reCAPTCHA v2 keys.

    Note also in CF7 5.1.+ with reCAPTCHA v3 activated all [recaptcha] shortcodes are simply ignored.

    If you want to use reCAPTCHA v2 with CF7, you could use Contact Form 7 – reCaptcha v2, but you then need to add Google reCAPTCHA v2 keys as per that plugins instructions.

    Thread Starter marcofama

    (@marcofama)

    thanks for your time

    As I said, I am already using the v2 keys as you said, and still have issues.

    basically I had to remove the integration to make the plugin work again, and spammers and drinking and partying happy than ever on my site 🙁

    Howdy_McGee

    (@howdy_mcgee)

    If you’re having this kind of issue with Contact Form 7 odds are you’ll have similar issue with other form plugins. I would suggest getting your hands dirty and start debugging.

    1) Enable debugging – See Codex – You want DISPLAY to be false and LOG to be true ( along with WP_DEBUG to being true ). This will add a debug.log file to your wp-content folder which may tell you directly what the issue is.

    2) Install the WP Health Check Plugin and disable all your plugins except the necessary plugins ( contact form 7 and any CF7 extensions ) along with reverting to the default theme. This will help narrow down if it’s a theme or plugin conflict. For more information check out the handbook regarding Health Checks.

    3) After submitting the form check of JavaScript errors in your browser of choice:

    https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors

    Every modern browser has a JavaScript console which will output errors whenever something goes awry.

    – – –

    When all else fails, contact your host and see if they have any ideas on what the issue may be. Feel free to link them to this thread as maybe they have an idea on what to do. As always, make sure you have working backups of your website.

    Neil Murray

    (@buzztone)

    @marcofama – I’m using CF7 5.1.1 with reCAPTCHA v2 on a few sites without problems via Contact Form 7 – reCaptcha v2 – I get a few emails every day from these sites.

    If this is not working for you, it’s likely because you have not setup CF7 5.1.1 with reCAPTCHA v2 correctly.

    Thread Starter marcofama

    (@marcofama)

    @buzztone Honestly I’m not sure if what you say it’s right.

    I mean… how can a Google service (which is based on API, Keys etc) work sometimes yes and sometimes not, with one setup?

    if that is setup fine, it should work all the times 🙂

    @howdy_mcgee thanks for your contribution.

    The hosting provider was already on it as I did so much debug – and they cross checked too – and their feedback in the end was: check with the theme dev, if their theme is compliant / no issues are there, that is about the lastest update of CF7 and the v3 CAPTCHA you are using.

    That is why I rolled back to v2 and used the other plugin and used the recaptcha shortcode again :/

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Anyone going to fix the reCAPTCHA issue?’ is closed to new replies.