Support » Plugin: Booking Ultra Pro Appointments Booking Calendar Plugin » Anyone else not getting support or is it just me?

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author Plugins Area

    (@usersultra)

    @fibdes,

    We’re sorry if you didn’t get support. We reply to all tickets, perhaps yours got stuck on the ticketing system.

    Could you please contact us here https://bookingultrapro.com/contact.php including your nickname on WP, that way we can identify your issue. I am sorry but we’re not allowed to offer support for the premium version here, we might get removed. All the questions related to the premium version can be answered only via our ticketing system

    I look forward to hearing from you.

    Again, don’t forget to include your nickname on WordPress so I can check your issue faster.

    Cheers

    OK – thanks I have resubmitted the issue through your contact page and await your response.

    Hello there,

    same here, I set up two requests a week and two weeks ago, using the contact form given above, but no answer yet.

    Plugin Author Plugins Area

    (@usersultra)

    Hey guys,

    The Ticketing system has been updated.

    Sorry about the delays this may have caused to you.

    Cheers

    Hi support, i did get an initial response to the ticket i (re)sent via the support system but since then ive not received any further contact. I received a response from you asking for clarification that I sent back on 25 October and since then ive heard nothing and have had to re-send my email twice now. I’d love to recommend and highly star the plugin but support has to be more forthcoming.

    I’m still waiting for a response from the ‘priority support’ email as my post above says but this is once again weeks later.
    such a shame as this plugin seemed like a good one
    🙁

    STILL NO RESPONSE, I HAVE RE-RE-RE-EMAILED, SENT A NEW SUPPORT REQUEST IN AND POSTED REPEATEDLY HERE.
    And yes CAPS is on for a reason.

    STILL.
    NO.
    RESPONSE.

    I’ve had this issue with them many time in the past. Luckily, I haven’t had any more problems with the plugin (until now).

    IMO the best way to contact them is here. Maybe because everyone can read it and they are “kinda” forced to give a response. But I see with this thread it might not be the case anymore…

    Good luck to both of us…

    it is indeed a shame… there is sporadic support but for a premium plugin the support is very much lacking 🙁

    I’m looking for another booking package as support was never answered

Viewing 11 replies - 1 through 11 (of 11 total)
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