Any responses to support?

  • cohenshana

    (@cohenshana)


    1 month, 3 weeks ago

    Is Support active for this plugin?

    I’ve been trying to submit support requests for my paid Bit-Form license for the last two weeks, and haven’t received any answer. I submitted several questions by email to support@bitapps.pro and still haven’t received a

    I tried to create a forum account, but received no confirmation email to post a problem.

    (Yes, I’ve checked my spam folder, cleared caches,etc.)

    I purchased a license and am starting to regret it, if I can’t get help with solving problems

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support abrarfaisal87

    (@abrarfaisal87)

    1 month, 3 weeks ago

    Hi @cohenshana,

    Really sorry for the inconvenience . We have received all of your 5 tickets and also replied all of your 5 tickets. We thought our mails are receiving to you as spam but you have said that you checked your spam folder and did not find our mail, so we are not sure why you are not receiving our email.

    Also our forum is inactive and not accepting any new member requests due to spammers and their spam post.

    So you can ask your questions in this wordpress support forum, you can also come to our live chat during office hours or I request you to please join our facebook community group:

    https://www.facebook.com/groups/bitapps/?ref=share&mibextid=NSMWBT

    You can ask your questions there also. I will be there for any help you need.

    Looking forward to your response.

    Thread Starter cohenshana

    (@cohenshana)

    1 month, 3 weeks ago

    Please resend all the emails to me; if they don’t arrive, I’d be grateful if you could let me know nad I’ll give you an alternate email address.

    I am not willing to log onto Facebook for the first tine in years just for a support forum.

    Plugin Support abrarfaisal87

    (@abrarfaisal87)

    1 month, 3 weeks ago

    Hi @cohenshana ,

    I have resend all of the previous 5 mails we send to you just now. Please check and let me know if you have received the emails.
    If you don’t receive the emails, you can share us your issues here, also you can come to our live chat at our office ours.
    Let me know.

Viewing 3 replies - 1 through 3 (of 3 total)

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