Support » Plugin: Contact Form 7 » Any changes result in error

  • Hello!

    A client’s website has Contact Form 7. It works fine but if I want to change the email it sends the notifications to, or add an email (so it sends notifications to two addresses), every test form returns an error with a red border explaining that the form did not send and that I should contact the website administrator. I will reverse the changes and the form works fine.

    Please advise, thank you!

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Takayuki Miyoshi

    (@takayukister)

    Where can we see the website in question?

    Thread Starter smoyescutwing

    (@smoyescutwing)

    The link to the main contact page is here: https://wynnatlaw.com/contact-us/
    But this also utilizes the contact form on each page’s sidebar. It’s the same form for both.

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    See Setting up mail

    What email settings do you have in the Mail tab panel when submissions fail?

    To protect personal data, hiding email addresses in the settings or replacing them with dummy addresses is strongly advised. You can also include screenshots.

    Thread Starter smoyescutwing

    (@smoyescutwing)

    Thank you for helping me out!

    The settings they have when it succeeds:
    to: smoyes@website.com
    [your-name] <wordpress@website.com>

    The ONLY change I make and it fails:
    to: info@website.com
    [your-name] <wordpress@website.com>

    Here is a screenshot: https://snipboard.io/7TsJtc.jpg

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    Make sure that the info@website.com address is existing and reachable.

    Thread Starter smoyescutwing

    (@smoyescutwing)

    The info@website.com email address does exist and is reachable by typical email. It doesn’t matter what email address I use in the form, if it’s anything but the original email address, I get the same error.

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    What other plugins and theme do you use on the site?

    Thread Starter smoyescutwing

    (@smoyescutwing)

    Hi,

    We use Envato market’s Infinite theme and Goodlayers page builder. Other plugins are as follows:

    Akismet
    Autoptimize
    Classic Editor
    Contact Form 7
    Duplicate Page
    Envato Market
    Flamingo
    GA Google Analytics
    Goodlayers Core
    Goodlayers Personnel Post Type
    Goodlayers Portfolio Post Type
    Goodlayers Twitter
    Mailgun
    Quick and Easy FAQs
    Really Simple CAPTCHA
    Redirection
    Site Reviews
    Slide Anything
    Slider Revolution
    Smush
    Snazzy Maps
    Social Media and Share Icons
    Wordfence Security
    WP Fastest Cache
    WP Google Map Plugin
    Yoast SEO

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    Try switching to the default theme, deactivating all plugins excluding Contact Form 7, Akismet, Classic Editor, Flamingo, Really Simple CAPTCHA, Wordfence Security and Yoast SEO, and clearing all cache data.

    Why you are advised to deactivate plugins and switch to the default theme.

Viewing 9 replies - 1 through 9 (of 9 total)
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