Support » Plugin: Spam protection, Anti-Spam, FireWall by CleanTalk » Anti-spam plugin – CleanTal;k Subscription – Curl 60 Error

  • Resolved stigzler

    (@stigzler)


    Hi – I have a subscription to CleanTalk. I’ve installed the anti-spam plugin to my site, but when I either do “get access key automatically” or set up a site + enter it manually, I get the follwoing:

    Errors:
    2020-05-30 12:45:01: Error occurred while automatically gettings access key. Error: CONNECTION_ERROR : "cURL error 60: SSL certificate problem: certificate has expired"
    2020-05-30 12:48:41: Error occurred while checking account status. Error: CONNECTION_ERROR : "cURL error 60: SSL certificate problem: certificate has expired"
    2020-05-30 12:48:41: Error occurred while API key validating. Error: Testing is failed. Please check the Access key.
    You can get support any time here: https://wordpress.org/support/plugin/cleantalk-spam-protect.

    I do hope for a speedy response given I have a paid subscription.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello,

    Please check if Curl support and allow_url_fopen are enabled in your PHP configuration. You can ask your hosting support about this.

    Thread Starter stigzler

    (@stigzler)

    Thanks for the speedy response. Webstie exists on my own server – IIS. Relevant settings in already set in php.ini:

    allow_url_fopen = On
    curl.cainfo = "C:\Program Files (x86)\IIS Express\PHP\v7.1\extras\ssl\cacert.pem"
    extension=php_curl.dll

    Sorry, I don’t understand when you say “check if Curl support”

    Be grateful for further advice.

    Plugin Support sergecleantalk

    (@sergecleantalk)

    Was it work before? Or it’s the first time you try?

    Plugin Support sergecleantalk

    (@sergecleantalk)

    We’ve found some issues with our SSL certificates. We working to fix this as soon as possible.

    Thread Starter stigzler

    (@stigzler)

    Ah OK. It worked fine on another site I worked on some time ago. This is looking like it’s your end, not mine?

    Plugin Support sergecleantalk

    (@sergecleantalk)

    Yes, it’s on our side. We working on fixes.

    Thread Starter stigzler

    (@stigzler)

    OK – thank you very much.

    Plugin Support sergecleantalk

    (@sergecleantalk)

    We’ve made fixes. Please try to resave the plugin’s settings.

    Hello,
    I am getting the same problem on one of our sites. It is fine on all other sites, but I am getting this error for some:
    2020-07-29 12:38:18: Error occurred while checking account status. Error: CONNECTION_ERROR : “cURL error 60: SSL: no alternative certificate subject name matches target host name ‘api.cleantalk.org'”
    2020-07-29 12:38:18: Error occurred while API key validating. Error: Testing is failed. Please check the Access key.
    Thanks

Viewing 9 replies - 1 through 9 (of 9 total)
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