Anti fraud message when adding an item to cart

  • Resolved avfadagio

    (@avfadagio)


    5 months, 1 week ago

    A customer just reported that she got an ‘anti fraud’ message when trying to add an item to her Woocommerce cart. I noticed that about an hour later I got an order from her so maybe it went away. I emailed her to get more information, but she has not resounded yet. What would cause the ‘anti fraud’ message? Is there a log I could look at? This is with CleanTalk version 6.73.99 fix. I have gotten about 5 orders since the new version. This is the first report of it.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter avfadagio

    (@avfadagio)

    5 months, 1 week ago

    I found this –

    Status:Order deniedInfo:

    Feb 27, 2026 07:47:02

    (floetermusic.com)
     Rhinelander, Wisconsin, United States

    Mozilla/5.0 (Linux; Android 10; K) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/145.0.0.0 Mobile Safari/537.36CleanTalk ID:17bea0fef9bd5f215ab524dd2348c12eCopy to clipboardPage URL: https://floetermusic.com/product/hymns-for-young-hands-e-set-a/Referrer:https://floetermusic.com/product/hymns-for-young-hands-e-set-a/Source: https://www.google.com/History URLs 

     Group URL #Time URL 1Feb 27 2026, 07:46:32http://floetermusic.com/wp-content/cache/wpfc-minified/1chjx1od/hfmse.css2Feb 27 2026, 07:46:32http://floetermusic.com/wp-content/cache/wpfc-minified/7iqf8vum/hfmte.css3Feb 27 2026, 07:46:32http://floetermusic.com/wp-content/cache/wpfc-minified/lnbh9zx3/hfmte.css4Feb 27 2026, 07:27:57http://floetermusic.com/product/short-and-advent/5Feb 27 2026, 07:27:46http://floetermusic.com/product/hymns-for-young-hands-e-set-a/

    Message:
    1
    a:3:{s:8:”quantity”;s:1:”1″;s:11:”add-to-cart”;s:4:”2243″;s:20:”apbct_visible_fields”;s:184:”eyIwIjp7InZpc2libGVfZmllbGRzIjoicXVhbnRpdHkiLCJ2aXNpYmxlX2ZpZWxkc19jb3VudCI6MSwiaW52aXNpYmxlX2ZpZWxkcyI6ImN0X2JvdF9kZXRlY3Rvcl9ldmVudF90b2tlbiIsImludmlzaWJsZV9maWVsZHNfY291bnQiOjF9fQ==”;}

    *** Forbidden. Fraud prevention. ***

    Plugin Support amagsumov

    (@amagsumov)

    5 months, 1 week ago

    Hello @avfadagio,

    I’ve analyzed the requests in your anti-spam log. Some visitors’ parameters are transmitted incorrectly by our plugin. This causes false positives. Sorry for the inconvenience.

    Please do the following:

    1. WordPress Admin Page -> Settings -> Anti-Spam by CleanTalk -> Advanced settings ->
    -> set the ‘Set cookies’ option to ‘Store data in the website database (alternative mechanism)’;
    -> Save Changes.

    2. Add the following scripts to the exclusion list in your cache solution:

    • apbct-public-bundle.min.js
    • apbct-public-bundle_ext-protection.min.js
    • apbct-public-bundle_ext-protection_gathering.min.js
    • apbct-public-bundle_full-protection.min.js
    • apbct-public-bundle_full-protection_gathering.min.js
    • apbct-public-bundle_gathering.min.js
    • apbct-public-bundle_int-protection.min.js
    • apbct-public-bundle_int-protection_gathering.min.js

    2. Set the cache update time on the site to no more than 24 hours.

    3. Clear all the cache on your website.

    Thank you.

    Thread Starter avfadagio

    (@avfadagio)

    5 months, 1 week ago

    Thank you. I made those changes.

    Plugin Support amagsumov

    (@amagsumov)

    5 months, 1 week ago

    Thank you for your update.

    Please continue monitoring your website request, and let us know if the issue persists.

    Plugin Support dimitrycleantalk

    (@dimitrycleantalk)

    4 months, 3 weeks ago

    Hello.
    We haven’t heard back from you in a few days, so I’m going to mark this thread as “resolved”.
    If you have any further questions, you can start a new thread or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 5 replies - 1 through 5 (of 5 total)

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