Support » Plugin: Spam protection, AntiSpam, FireWall by CleanTalk » Anti-Crawler Protection page

  • Resolved markman1

    (@markman1)


    I have recently added Clean Talk Anti-Spam and Security installed on about 15 sites I host.

    Clients are calling objecting to the “splash Screen” showing the users IP address and saying Anti-Crawler protection is activated for your IP.

    That same screen is causing my uptime monitor to send message of website down.

    What do you recommend I do to alleviate or fix this issue?

    Thank you

    Mark

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support alexandergull

    (@alexandergull)

    Hello @markman1

    We have fixed Anti-Crawler issues in 5.151.4 release, please, make sure your websites run the plugin updated.

    https://cleantalk.org/help/update-wordpress

    As for uptime monitor blocking, do you know the IP address of the monitoring service?

    WE would check what is wrong.

    We are having this problem with two of our team members… their IP addresses are getting flagged and they can’t access the website.

    The plugin is updated to the latest version and we are using the paid version (different email address than this WordPress account).

    The team manager is concerned this may be happening to other people who aren’t on our team.

    • This reply was modified 6 months, 2 weeks ago by cc99. Reason: Adding extra info
    Plugin Support SergeM

    (@serge00)

    Hello, @cc99.

    Please, disable the following options:
    • WordPress Admin Page —> Settings —> Anti-Spam by CleanTalk —> Anti-Flood and Anti-Crawler

    It will solve the issue. Did it help?

    Thanks for the reply! It still did not help.

    It appears that it may be related to ISP / IP level blocking, or related to browser…

    Because one of the team members can access the page via cell phone / mobile, but cannot access the page via desktop.

    Plugin Support katereji

    (@katereji)

    Hello, @cc99.
    Further investigations require some of your personal data.
    Please, open a ticket in our private support system:
    https://cleantalk.org/my/support/open
    Write us anytime.

    I also find the splash screen ugly. How can I modify it to fit better to my website.

    A paid version should allow that Cleantalk is not promoted.

    Regards
    Drachsi

    Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello @drachsi,

    Please contact us by our private Ticket System:

    https://cleantalk.org/my/support/open

    Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Drachsi

    (@drachsi)

    Hi, The reason I have not posted here is because I have an open ticket. Hope you can resolve the problem very soon.

    Regards
    Drachsi

    Plugin Support sergecleantalk

    (@sergecleantalk)

    Our developers working on your issue. We will contact you via the Ticket system.

Viewing 10 replies - 1 through 10 (of 10 total)
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