Title: Anti crawler issue
Last modified: June 22, 2024

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# Anti crawler issue

 *  Resolved [wmv5967](https://wordpress.org/support/users/wmv5967/)
 * (@wmv5967)
 * [2 years ago](https://wordpress.org/support/topic/anti-crawler-issue/)
 * hello
 * Screenshot: [https://share.icloud.com/photos/072okMqryohWeddWz0FftKdkA](https://share.icloud.com/photos/072okMqryohWeddWz0FftKdkA)
 * some of our users are receiving this message and the page is not moving. This
   is a Mac user. 
   is it a problem on their side (eg Javascript) that they can fix
   or something I should check on the anti spam parameters?
 * thank you

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Support [eugenecleantalk](https://wordpress.org/support/users/eugenecleantalk/)
 * (@eugenecleantalk)
 * [2 years ago](https://wordpress.org/support/topic/anti-crawler-issue/#post-17843266)
 * Hello [@wmv5967](https://wordpress.org/support/users/wmv5967/),
 * This screen should disappear after 3 seconds. If the seconds counter does not
   decrease, then there is an issue with JavaScript on the user’s side.
 * If the counter decreases to 0 and starts again, it means that a caching solution
   on your site is interfering with our script. In this case, we need additional
   details about your website. Please contact us via our private Ticket System and
   add there a link to this topic: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open).
 * Alternatively, you can disable the Anti-Crawler option and this screen will not
   be displayed: WordPress Admin Page → Settings → Anti-Spam by CleanTalk → Advanced
   settings → uncheck the “Anti-Crawler” option → Save Changes.
 *  Thread Starter [wmv5967](https://wordpress.org/support/users/wmv5967/)
 * (@wmv5967)
 * [2 years ago](https://wordpress.org/support/topic/anti-crawler-issue/#post-17843325)
 * thank you very much for your feed-back
 * Is there a counter? I only see these 3 dots
 * [https://share.icloud.com/photos/0d0ETatEEF5iZx1fuqpEYV_pQ](https://share.icloud.com/photos/0d0ETatEEF5iZx1fuqpEYV_pQ)
 *  Thread Starter [wmv5967](https://wordpress.org/support/users/wmv5967/)
 * (@wmv5967)
 * [2 years ago](https://wordpress.org/support/topic/anti-crawler-issue/#post-17843338)
 * PS: why does an individual user receive this page, and not just robots? Is there
   a way to avoid that individual users do not receive it?
 *  Plugin Support [eugenecleantalk](https://wordpress.org/support/users/eugenecleantalk/)
 * (@eugenecleantalk)
 * [2 years ago](https://wordpress.org/support/topic/anti-crawler-issue/#post-17843397)
 * The mechanism for issuing the Anti-Crawler screen is complex. It is issued when
   a user performs suspicious actions on the site.
 * If you see only 3 dots and nothing happens, then we need additional details about
   your website. Please contact us via our private Ticket System and add there a
   link to this topic: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open).
 *  Plugin Support [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * (@sergecleantalk)
 * [2 years ago](https://wordpress.org/support/topic/anti-crawler-issue/#post-17853175)
 * Hello.
   We haven’t heard back from you in a few days, so I’m going to mark this
   topic as “resolved”.If you have any further questions, you can start a new topic
   or contact us via our private Ticket System: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open).

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Anti crawler issue’ is closed to new replies.

 * ![](https://ps.w.org/cleantalk-spam-protect/assets/icon-256x256.gif?rev=3539767)
 * [CleanTalk Anti-Spam. Spam Firewall & Bot protection](https://wordpress.org/plugins/cleantalk-spam-protect/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/cleantalk-spam-protect/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/cleantalk-spam-protect/)
 * [Active Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/cleantalk-spam-protect/reviews/)

 * 6 replies
 * 3 participants
 * Last reply from: [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * Last activity: [2 years ago](https://wordpress.org/support/topic/anti-crawler-issue/#post-17853175)
 * Status: resolved