Title: Another Order Number
Last modified: April 21, 2020

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# Another Order Number

 *  [kdev20](https://wordpress.org/support/users/kdev20/)
 * (@kdev20)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/another-order-number/)
 * How do you fix this?
 * Upon placing a successful order, a few moments later there will be a new product
   order from the same customer.
 * The first order is marked as complete but the status of the 2nd new order is “
   On hold”.
 * *Note: they are only billed from the first order
 * I don’t have PayPal identity token or API credentials since it is sandbox but
   probably won’t have it too once we go live.
 * This is what it looks like right now: [https://i.imgur.com/3cXCwz4.jpg](https://i.imgur.com/3cXCwz4.jpg)
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fanother-order-number%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [YITHEMES](https://wordpress.org/support/users/yithemes/)
 * (@yithemes)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/another-order-number/#post-12707937)
 * Hi there,
    Usually this issue appear if you’re using PayPal identity token. Are
   you using the default PayPal gateway ?
 *  Thread Starter [kdev20](https://wordpress.org/support/users/kdev20/)
 * (@kdev20)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/another-order-number/#post-12707949)
 * Hi!
 * Usually this issue appear if you’re using PayPal identity token.
    – it is empty
 * Are you using the default PayPal gateway ?
    – Yes, all checkouts are done with
   Paypal’s default checkout process but currently PayPal sandbox is activated.
 *  [Joshua](https://wordpress.org/support/users/moonfaller/)
 * (@moonfaller)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/another-order-number/#post-12715466)
 * I am experiencing the same issue as well.
 * I though I had it fixed, but 40 minutes after the test checkout, the second order
   appeared again.
 * Mine is also crediting it as a second transaction entirely, calculating the two
   sums into total sales.
    -  This reply was modified 6 years, 2 months ago by [Joshua](https://wordpress.org/support/users/moonfaller/).
 *  Thread Starter [kdev20](https://wordpress.org/support/users/kdev20/)
 * (@kdev20)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/another-order-number/#post-12723653)
 * [@yithemes](https://wordpress.org/support/users/yithemes/) do we have an update
   with our concern?
 *  Plugin Author [YITHEMES](https://wordpress.org/support/users/yithemes/)
 * (@yithemes)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/another-order-number/#post-12757142)
 * Hello,
    the plugin creates, a day before the renew date, an order in status on-
   hold to renew the subscription, waiting PayPal IPN. What is you billing recurring
   period?

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Another Order Number’ is closed to new replies.

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 * 5 replies
 * 3 participants
 * Last reply from: [YITHEMES](https://wordpress.org/support/users/yithemes/)
 * Last activity: [6 years, 2 months ago](https://wordpress.org/support/topic/another-order-number/#post-12757142)
 * Status: not resolved