Support » Installing WordPress » Another greenhorn here: trouble with installation.

  • I’ve been getting the message that begins, not including the quotes: “wp-config.php file. I need this before we can get started. Need more help? We got it.” The message continues.
    I’ve searched here and read everything I can find regarding this message, have triple checked wp-config.php many times, contacted technical help at hosting company regarding correct values for user, name, password, and host. No go. I placed the files in public_html/wordpress using the same directory structure the zip file creates when unzipping.
    I searched in my hosting company’s knowledgebase, and found these instructions:
    WS_FTP says when I connect to the site: “215 UNIX Type: L8 Host type (2): UNIX (standard)”. Therefore, I believe the site is UNIX hosting.
    According to the link referenced above, “Server path must be included at beginning of PHP scripts: #!/usr/local/safe/bin/php”.
    Is this why I am getting the message that the software cannot find wp-config.php? Can anyone walk me through what is meant by “#!/usr/local/safe/bin/php” in relation to server path and prefacing PHP scripts? I tried placing wordpress in the directory cgi-bin/wordpress using the directory structure unzip creates, changed chkmod to 755 (even cgi-bin), but the browser (IE) doesn’t allow me to access anything in cgi-bin, a 403 Forbidden error is always returned.
    I really know nothing about PHP or cgi-bin scripting. Any thoughts?

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  • Did you use wp-config-sample.php to create wp-config.php?

    I am assuming that you registered with and host with I guess the first step would be if php is working. What you would need to do is create a new text document and and in that document type “<?php phpinfo(); ?>” without the quotes. Save the text file as phpinfo.php. Upload the file to you site. From an internet browser type If a bunch of info about php pops up, at least you know that php is working. Give it a shot.

    I see that this is going to be a tricky one. It is hard to really know the answer without looking at you sites file structure. I would say reinstall everything into your public_html folder(assuming you want wordpress to be your frontpage) and go through the instructions again. If you have windows messenger and you want to I.M. me my id is I only use it for I.M.

Viewing 3 replies - 1 through 3 (of 3 total)
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