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Another GoDaddy HTTP ERROR: 504 NIGHTMARE (18 posts)

  1. kevinS007
    Member
    Posted 1 year ago #

    I'm on a "deluxe" shared windows hosting account with Godaddy. I installed the last version of WordPress 3.4.2 and this theme http://wordpress.org/extend/themes/max-magazine to my website built in asp with a SQL db to a subfolder off the root of my domain.

    Seemed fine the first couple of days but then it started hanging and timing out to HTTP ERROR: 504, then HTTP ERROR: 502 and now I can not access any of my sites for two days. they hand and time out to a HTTP ERROR: 503. Go daddy "support" claimed that the site was being hit over 400 times at once, although the site has NEVER had the type of traffic and the Analytics show it. They just wanted me to upgrade my account. eveything was fine until I installed WP.

    Please, Please anybody help

    Unable to reach my main sight
    http://www.fantasyfootballbreakdown.com

    or the WordPress site
    HTTP ERROR: 504
    Gateway Timeout
    RequestURI=http://fantasyfootballbreakdown.com/fantasyfootball/

    I had to create a new account to post this because I can't access the admin area either.

  2. kmessinger
    Volunteer Moderator
    Posted 1 year ago #

    or the WordPress site

    What does this mean? You have a separate wp site?

    I had to create a new account to post this because I can't access the admin area either.

    Posting here has nothing to do with the admin area of your site.

  3. kmessinger
    Volunteer Moderator
    Posted 1 year ago #

    Using ftp or by signing in to your GoDaddy account rename the max magazine theme. That should force wp to open with the default theme.

  4. kevinS007
    Member
    Posted 1 year ago #

    I have a regular site built in asp: http://www.fantasyfootballbreakdown.com

    and a WP site within that site in a folded named fantasyfootball: http://fantasyfootballbreakdown.com/fantasyfootball/

    I can't access either one.

    I tried changing the name of the theme folder. That was the advice I got from Godaddy. I still get: HTTP Error 503. The service is unavailable. On the WP site and my asp site.

  5. kmessinger
    Volunteer Moderator
    Posted 1 year ago #

    The 503 Service Unavailable error is a server-side error, meaning the problem is usually with the web site's server.

    I don't think there is anything that can be done other than by you in the GoDaddy control panel or GoDaddy support. It is not a problem with WordPress.

  6. kevinS007
    Member
    Posted 1 year ago #

    Godaddy is saying it's a WP problem and now WP is saying it's Godaddy. Deep sigh.

    The Godaddy tech said there is a script that isn't closing somewhere in WP. That's causing the site to get hit over and over and it times out to the 503 error. I read another post in this forum of a similar issue and it was resolved by deleting his last post because it became corrupt somehow. Problem is, I can't access my sites.

    These problems started shortly after I installed WP. so, I'm pretty sure it's on the WP end. Is there a service or somebody I could pay to help me. This is killing me.

  7. kmessinger
    Volunteer Moderator
    Posted 1 year ago #

    You can access all the files thru ftp or the control panel at GoDaddy. You can access the database thru your control panel at GoDaddy.
    You can pay for support at http://jobs.wordpress.net/

  8. kevinS007
    Member
    Posted 1 year ago #

    Thanks for the ftp access tip, but that didn't do the trick.

    I'd really rather not pay to resolve this issue, but I do appreciate the link. I'm already losing time, money and my mind. I'm paying Godaddy for "support", and Godaddy is blaming WP. Lose lose on my end.

  9. kmessinger
    Volunteer Moderator
    Posted 1 year ago #

    Thanks for the ftp access tip, but that didn't do the trick.

    You could not see your files? You couldn't connect most likely because of the error.

    The Godaddy tech said there is a script that isn't closing somewhere in WP.

    WordPress 3.4.2 has been downloaded 19,961,547 times. There is no script in the download files that does not close unless it has been changed from the outside.

    But more importantly, you cannot do anything if you cannot get to the files so GoDaddy has to stop the script or . They can blame it on wp all day long but there still is nothing you can do if you cannot get to the site.

    Ask GoDaddy to rename index.php to xindex.php that will stop the front end of wp from loading but you can then get to the back end. If that does not stop the 504 error that would show it is coming fron the none wp part of the site.

  10. kevinS007
    Member
    Posted 1 year ago #

    I am able to access my WP files via ftp on the godaddy server. I just meant deleting the last image I used in my blog post didn't work. I read another post in this forum of a similar issue and it was resolved by deleting his last post because the image he used became corrupt somehow.

    I will try this now. Thank you for your help.

    "Ask GoDaddy to rename index.php to xindex.php that will stop the front end of wp from loading but you can then get to the back end. If that does not stop the 504 error that would show it is coming fron the none wp part of the site. "

  11. kevinS007
    Member
    Posted 1 year ago #

    " There is no script in the download files that does not close unless it has been changed from the outside."

    I did install the max-magazine theme"
    http://wordpress.org/extend/themes/max-magazine

    Does that refer to a "changed from the outside"?

    I did try renaming the max-magazine folder, but that still didn't work.

  12. kmessinger
    Volunteer Moderator
    Posted 1 year ago #

    If you have ftp, you can rename the file. Keep the ftp turned on, rename and try to get in if that does not work you will still be connected and you can chhange it back. I just did it on my site and that worked.

  13. kmessinger
    Volunteer Moderator
    Posted 1 year ago #

    I did try renaming the max-magazine folder, but that still didn't work.

    What happened?

  14. kevinS007
    Member
    Posted 1 year ago #

    What happened?

    Site still just times out to that same error. Godaddy is having me delete WP and reinstall one piece at a time to see if the problem is coming form the theme or a plug in.

  15. kevinS007
    Member
    Posted 1 year ago #

    GoDaddy is basically saying the problem is because I'm on a windows server. My options via Godaddy:

    Rebuild the asp site in php and use Linux.
    Go w/o using the blogging and SEO advantages of WP.

    Sweet!

    I find it hard to believe that there aren't similar set ups like mine that work just fine.

  16. kmessinger
    Volunteer Moderator
    Posted 1 year ago #

    to see if the problem is coming form the theme or a plug in.

    You can do that without reinstalling wp. Just rename the plugins folder and that will in effect turn them all off.

  17. kevinS007
    Member
    Posted 1 year ago #

    I actually deleted all of the plug ins via ftp and renamed the theme folder and still same issue. I'm hoping that a file became corrupt and a clean install will resolve the issue.

  18. kmessinger
    Volunteer Moderator
    Posted 1 year ago #

    You need to just rename your current theme. If you rename the theme folder there will be no theme to load.

    Good luck!

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