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[resolved] Anonymous users (10 posts)

  1. FWSRussell
    Member
    Posted 1 year ago #

    The WP_users table appeared to be hacked and the role and the nicenames were all altered. These have now all been corrected in phpadmin, but if 'users' is clicked in the dashboard it states that there are over 28 000 anonymous users! The total of all users in phpadmin is only 606.

    On the dashboard if you click on anonymous it appears that in fact there are only 154 anonymous users, all of whom are actually members. How can I correct these anomalies?

    Thanks

  2. James Huff
    Support Representative
    Posted 1 year ago #

    Remain calm and carefully follow this guide. When you're done, you may want to implement some (if not all) of the recommended security measures.

  3. FWSRussell
    Member
    Posted 1 year ago #

    Thanks for this, but I have concluded that the wrong question was asked!
    Firstly I don't use WP and am helping a friend, (you might ask why!) so my confusion seems to be between users and members. In the dashboard when I click on 'All Users' I come across a list of 600 people and their roles are visible; not just the usual User roles of administrator, author, editor etc, but also what that persons membership level of the BSC is http://www.bscine.com i.e. full member, patron, friend. Perhaps this is how WP does things. In myphp admin we were told the the 'nicename' was the column to update to get all the statuses back to normal (which is where the hack appeared to be as all users/members had been given 'admin' status). I now realise that is not so and perhaps you cannot change the status level info in php. But where are peoples profiles stored, for admin to edit?

    Thanks, sorry for being long winded

  4. James Huff
    Support Representative
    Posted 1 year ago #

    It sounds like you're using a special plugin for memberships or other member roles. What is the name of that plugin?

  5. FWSRussell
    Member
    Posted 1 year ago #

    There seem to be various plugin relevant to users and profiles:
    Theme My Login
    WordPress Users
    Members (A user, role, and content management plugin for controlling permissions and access. A plugin for making WordPress a more powerful CMS.)
    WP User Manager

    I suspect that Members is the one, hence I have given the blurb about it.

    Thanks for help

    Frank

  6. James Huff
    Support Representative
    Posted 1 year ago #

    Ok, in that case I recommend asking at http://wordpress.org/support/plugin/members so the plugin's developers and support community can help you with this.

  7. FWSRussell
    Member
    Posted 1 year ago #

    Yes this looks like the place to help. a list of problems is now being compiled! also told that some widgets are not performing as they should, so all fun.

    thanks for help

    Frank

  8. James Huff
    Support Representative
    Posted 1 year ago #

    You're welcome!

  9. FWSRussell
    Member
    Posted 1 year ago #

    I think the route of all of this is the fact that on the widget page there is no side bar, so hence the widget problem. This appears to be quite common and is usually caused by incompatible plugins. But i have disabled all the plugins and no change. Some say it is a corrupt upload and advice to reupload WP_admin folder. so i will give that a go.

  10. James Huff
    Support Representative
    Posted 1 year ago #

    Oh, you need to add a widget to your sidebar, but you don't see that as an option at Appearance -> Widgets in your blog's Dashboard?

    Maybe your theme doesn't have a sidebar widgets area? What theme are you using?

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