Support » Plugin: GiveWP - Donation Plugin and Fundraising Platform » Anonymous Giving Conflict

  • Resolved shemakeswebsites

    (@shemakeswebsites)


    I’ve set the option for Anonymous Giving in my Give WP settings to disabled. However, in my users donor dashboard, they are given the option.

    If the admin disables this, it should not appear as an option. I’ve also had trouble trying to hide that section with CSS. Please help, thank you.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Ben Meredith

    (@benmeredithgmailcom)

    Hi @shemakeswebsites!

    That setting is configurable both globally/site-wide and on individual forms. Make sure that the setting is disabled in both places.

    If it is disabled in both places, we’ll need to be able to replicate this problem somewhere. Causes for issues like this can range from caching problems to settings not saving, etc.

    If disabling it on a form level doesn’t resolve things, pass along a link to where you are seeing the problem.

    Also, please send along your System Info.

    Navigate to Donations –> Tools –> System Info (tab) and click the button to “Get System Report” and copy/paste that in your reply here.

    ​That will give me some more context to be able to help.

    Plugin Support Rick Alday

    (@mrdaro)

    Hi @shemakeswebsites,

    Just checking in on this issue.
    Do you still need assistance here?

    Thread Starter shemakeswebsites

    (@shemakeswebsites)

    Sorry, this is not related to forms. It’s on the “Edit Account” tab in the Donor Dashboard.

    My options for anonymous giving and comments are disabled in the plugin. I’ve also disabled it in the forms for extra measure. The additional options still appear on the Donor Dashboard.

    Thank you.

    Plugin Contributor Ben Meredith

    (@benmeredithgmailcom)

    I see this one was resolved by the other thread here. For any folks looking in the future, here’s the way to style/modify the donor dashboard: https://wordpress.org/support/topic/donor-dashboard-edits/#post-14567373

Viewing 4 replies - 1 through 4 (of 4 total)
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