Support » Plugin: Jetpack by » Annual Report 2013

  • Resolved antonysimpson


    When I try to access my annual report via the email sent from it says:

    Sorry, this report is only visible to members of this site.

    Even when I’m logged in (to both & my dashboard). Advice anyone?? Anyone having the same issue? Anyone know how to resolve

Viewing 13 replies - 1 through 13 (of 13 total)
  • I have the same issue, I try to use both Firefox & Chrome or clear cookies and cache but it’s not working.
    can anyone help us ?

    I’m having the same problem. I’ve tried it on Firefox, Chrome and IE but I still get that “Sorry, this report is only visible to members of this site.”

    Anyone else having this issue, and has anyone found a solution?

    I’ve managed to access mine by going into Safari, wiping the history, temp files and cookies and then clicking the link in the email and logging in. It was not easy though, or convenient.


    Plugin Contributor Jeremy Herve


    Jetpack Mechanic

    You’ll need to log in to the account you used when you connected Jetpack to

    If you forgot your password, you can request a new password by entering your email address here:

    If you forgot the account you used, you can go to the Jetpack menu in your dashboard, disconnect from thanks to the button in the top right corner, and reconnect using a account you can log into. As soon as you reconnect, your Jetpack data will be back and you will be able to access that report with that account!

    Hello Jeremy
    I just noticed the link to the Annual Report but had the same reported issues like others in this thread.

    I tried logging in with account to no avail. When I go to My Blogs within screen, I click on Stats and automatically logged out.

    Is the Annual Report still available?

    Thank you

    Plugin Contributor Jeremy Herve


    Jetpack Mechanic

    The Annual report is indeed still available. Could you send us an email with more details about your site and your account? We’ll be able to check if your account is correctly associated to your Jetpack site.

    I don’t use a website. I have several self hosted WP sites, associated to that account to use the JetPack stats. I just sent the Support Request. Thanks!

    Here’s what I did to workaround this strange behavior (drove me crazy for 3 weeks):
    1. open chrome in incognito mode (CTRL_SHIFT+N>
    2. Enter the ” site URL to the incognito

    3. login with WordPress
    4. now you can see the report, if you wish to make it public (like I wanted), press the upper-right ‘make public’ link.

    Now you + anyone can see this report.

    Hope it helped.

    Good one, Shloemi, and just forgot the browser has incognito mode. It helped solve some persistent cookies issues. Thanks!

    Thank you a lot shloemi, i had that issue with 2014 report for one of my wordpress sites, and your workaround solved it. Thank you and Happy 2015 !

    Hello guys. Again, I only can access these reports only by using the browser’s incognito mode. I can indeed login with but when entering the url for the reports, it’s kind of auto-logout thing.
    Nevertheless, the only solution looks like incognito mode (and making it public, if desired). Still puzzled about this 🙂

    Have happy new year to everyone!

    clear cache, clear cookies!

    Cleared both. Dont work. It’s some craziness at Google Chrome level 🙂 Never mind. It works on incognito mode.

Viewing 13 replies - 1 through 13 (of 13 total)
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