Annoying without support: Use something else

  • jeremywendell

    (@jeremywendell)


    2 weeks, 1 day ago

    With every woo update there’s new hassle and annoyance. Support doesn’t help but only tries to sell high-priced consultants. If you’re looking for either a stable ecommerce plugin, or one with support, i’d recommend not making the same mistake i did. WordPress/woocommerce is not at all appropriate for a small ecommerce business.

    So today I discover woo has removed my ability to add/remove product pictures or edit SEO content etc. WTF?!!:

    “In WooCommerce 10+, Automattic replaced the long-standing classic product editor with their new block-based “product editing experience.”
    That new interface is still incomplete — it doesn’t yet expose many essential controls site owners actually use every day, such as:

    • ✅ Product gallery management (multiple images)
    • ✅ Product meta boxes (for SEO, custom fields, shipping classes, etc.)
    • ✅ Integration points for plugins like Elementor, Yoast, Rank Math, ACF, etc.

    Those pieces simply don’t appear unless plugin developers have explicitly rebuilt their integrations for the block editor.

    So yes — when WooCommerce silently switched everyone over, it effectively hid normal tools like “Product Image” and “Product Gallery.” That’s why it feels like those features just vanished.”

Viewing 1 replies (of 1 total)
  • Plugin Support Sandip Mondal – a11n

    (@sandipmondal)

    2 weeks, 1 day ago

    Hi @jeremywendell,

    I’m really sorry to hear about the trouble you’ve run into. That definitely sounds concerning, especially when updates interrupt your workflow. Thank you for taking the time to share the details.

    I do want to reassure you that WooCommerce hasn’t removed core editing features like product images or galleries (the SEO fields come from other plugins and not from WooCommerce).

    Moreover, the development of the new product editor (v2) has been paused since WooCommerce 10.1 as we evaluate the best path forward. One can continue using the classic product editor without any disruption.

    Here’s what likely happened:

    • The block-based product editor was a beta feature and is not enabled on existing stores by default
    • It is possible with updates, the option might have been toggled by some other plugin/theme
    • If it was previously enabled on your site, you’ll still have access to it and its toggle in settings.

    If you still see the new product editor enabled on your site, you can switch back the editor by going to WooCommerce > Settings > Advanced > Features and uncheck “Try new product editor (Beta)”, then click Save changes.

    You can read more about the New Product Editor and the development updates in our documentation here.

    To help us better understand your setup :

    • Could you please share where you saw the message or announcement about the editor replacing the classic one?
    • Please also share your WooCommerce System Status Report (found under WooCommerce > Status > Get system report) please to remove any sensitive info like URLs, emails, or license keys before posting.

    We really appreciate your feedback and want to make sure everything works smoothly for you again.

    Looking forward to your reply!

Viewing 1 replies (of 1 total)

You must be logged in to reply to this review.