Animations doesn’t work

  • Resolved thohlk

    (@thohlk)


    11 months, 3 weeks ago

    Hello,
    the animations on my website are not working. I’ve tried it with Chrome and Brave (MacOS). They work on an Android phone.

    No additional Plugins are installed..
    Do you have any ideas on how I could solve this issue?

    Best regards

    • This topic was modified 11 months, 3 weeks ago by thohlk.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support putra1arya

    (@putra1arya)

    11 months, 3 weeks ago

    Hi @thohlk,

    Can you send us the video for the animation that not working? Because when I open the website the animation in the hero section working fine.
    You can use Gdrive to upload your video and share it here.

    Thanks

    Thread Starter thohlk

    (@thohlk)

    11 months, 3 weeks ago

    https://drive.google.com/file/d/1XX42Uhf2ARjRsTdfZBk51Bn7dguMqGUl/view?usp=drive_link

    This is very strange. Safari on iPad is working. Unfortunately, not on the MacBook. I’ve tried it with Chrome, Safari, and Brave. I’ve deactivated energy-saving mode, etc…

    Plugin Support putra1arya

    (@putra1arya)

    11 months, 3 weeks ago

    Hi @putra1arya
    Can you make anyone with link can access the video? I can’t open it

    Thanks

    Thread Starter thohlk

    (@thohlk)

    11 months, 3 weeks ago

    Oh sorry for that. Now you have permission.

    Plugin Support putra1arya

    (@putra1arya)

    11 months, 3 weeks ago

    Hi! @thohlk,
    I see you use mac here.
    Try turn off your Reduce Motion setting on mac.
    Here’s how :

    1. On your Mac, choose Apple menu > System Settings, click Accessibility in the sidebar, then click Display on the right. (You may need to scroll down.) Open Display settings for accessibility for me.
    2. Turn off “Reduce motion.”
    Thread Starter thohlk

    (@thohlk)

    11 months, 3 weeks ago

    It works! I am very happy about that! Thank you very much!

    Plugin Support putra1arya

    (@putra1arya)

    11 months, 3 weeks ago

    Hi @thohlk

    You are welcome.
    Let us know if you have other questions.

    If you have spare time, could you leave us a review about your experience using our plugin?
    It will help us a lot to grow and motivate us to bring more exciting features in the future.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)
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