Support » Plugin: Web Stories » Animation elements disappear on iPhone 11 Pro

Animation elements disappear on iPhone 11 Pro

  • Resolved slashedbeauty

    (@slashedbeauty)


    1 year, 10 months ago

    Hi, I see my last topic was marked resolved but it wasn’t– I’m still having the issue and now I have more information on perhaps why.

    I was talking about how some elements disappeared when viewing them from different devices. I’ve discovered that almost all elements with any type of animation attached to them will not show up at all when viewing in Chrome on my iPhone 11 Pro. I’d like to fix these stories ASAP but I wanted you to be able to see the issue first.

    My newest story I’m having this issue with: https://slashedbeauty.com/web-stories/budget-friendly-wavy-hair-routine/

    This story was absolutely fine before the update (I viewed it many times), and now half of it is missing when viewing from my phone. https://slashedbeauty.com/web-stories/how-to-apply-fake-lashes/

    If you could let me know once you’ve seen this topic and the issue so that I can go in and temporarily disable animations, that’d be great.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Luckyna San

    (@luckynasan)

    1 year, 10 months ago

    @slashedbeauty Hello! Thanks for raising this issue again. Hopefully, we can identify the issue or figure out a resolution.

    now half of it is missing when viewing from my phone

    I was able to view your stories successfully on iPhone 11 Pro in Chrome. Is there any way for you to record the issue you are seeing?

    almost all elements with any type of animation attached to them will not show up at all when viewing in Chrome on my iPhone 11 Pro

    On what page/slide are you noticing the issues with elements?

    Thread Starter slashedbeauty

    (@slashedbeauty)

    1 year, 10 months ago

    Hi Luckyna,
    Thanks for your reply. I’m glad you can see them okay. I’ve screen recorded both stories I linked to and uploaded the files in this drive folder:

    https://drive.google.com/drive/folders/1VKxgS-9CzQdY2TCTPJ2wCn1Tws1cSWk5?usp=sharing

    You can compare them to see that some pages look totally blank because all elements have animations, others are missing other vital elements like text, titles, or background shapes. This is on my iPhone 11 Pro in Chrome — I also have auto update for all my apps so I’m on the latest version of Chrome (90.0.4430.78) AND the latest version of iOS (14.5.1).

    • This reply was modified 1 year, 10 months ago by slashedbeauty.
    Plugin Support Luckyna San

    (@luckynasan)

    1 year, 10 months ago

    @slashedbeauty Thank you for the recording!

    Could you log out and check out your story in an incognito Chrome tab on your phone? Does the issue still occur?

    Thread Starter slashedbeauty

    (@slashedbeauty)

    1 year, 10 months ago

    Hi– logged out of chrome and wordpress in incognito mode, the issue persists.

    Thread Starter slashedbeauty

    (@slashedbeauty)

    1 year, 10 months ago

    Another update: the following story was featured in my own Google discover within the google app on iOs today:

    https://slashedbeauty.com/web-stories/easy-eyeshadow-for-beginners/

    and I had the same problem– any animated elements were not visible.

    Plugin Support Luckyna San

    (@luckynasan)

    1 year, 10 months ago

    @slashedbeauty Could you check if you have the following iOS setting enabled:
    Settings -> Accessibility -> Motion -> Reduce Motion?

    Could you please try to disable this to check if the elements with animations work for you when the setting is disabled?

    Thread Starter slashedbeauty

    (@slashedbeauty)

    1 year, 10 months ago

    Hi Luckyna,
    This worked!! Now the question is: will this be fixed in an update so that animations still work on Reduce Motion? It’s a widely used feature to turn on to save battery on iPhones, listed in a ton of iPhone tip articles so I’d hate to have a huge portion of savvy iPhone users not be able to see stories correctly.

    Plugin Support Luckyna San

    (@luckynasan)

    1 year, 10 months ago

    @slashedbeauty Wonderful news! Thank you very much for your help with identifying this issue and troubleshooting it with us. We will definitely investigate this further and work on a resolution. We will follow up with any updates. 🙂

Viewing 8 replies - 1 through 8 (of 8 total)
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