Support » Plugin: WooCommerce » Anchoring

  • Resolved AntPayne

    (@antpayne)



    Hi, we have hundreds of products on a list. When you click a product, then press back, the user is returned to the top of the list. Which is very frustrating! Is there a way when you click back arrow, it returns you to the same point in the list. Rather than back to the top (so you have to scroll down again to where you were)! Many thanks, Ant.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support madeincosmos

    (@madeincosmos)

    Automattic Happiness Engineer

    Hi @antpayne,

    I just tested this in Chrome 64 on Mac and the previous scroll position is maintained for me:

    Screencast: http://cld.wthms.co/FxkQy5

    Can you please let me know what browser you are using? Maintaining scroll position is usually controlled by the browser rather than site itself. If your browser doesn’t work that way, you might want to check with its developers directly.

    Cheers!

    AntPayne

    (@antpayne)

    Hi There, many thanks for your reply! The problem seems to be when customers are browsing on Safari via iPhones! Any thoughts 🙂

    Plugin Support madeincosmos

    (@madeincosmos)

    Automattic Happiness Engineer

    Hi again,

    Can you please go to whatsmybrowser.org on your iPhone and copy paste the link you’re seeing there? I just checked this on Safari with iPhone 7 Plus, and the back button still works as intended. Here are the details of my browser:

    whatsmybrowser.org/b/RCGB5CN

    Thanks!

    AntPayne

    (@antpayne)

    Hi Again, really appreciate your help on this!

    https://whatsmybrowser.org/b/FML8XL8

    AntPayne

    (@antpayne)

    IPhone 7 🙂

    Plugin Support madeincosmos

    (@madeincosmos)

    Automattic Happiness Engineer

    Hi @antpayne,

    That’s a tricky case we have here! I don’t have iPhone 7, but I connected to one using browserstack.com and opened Safari 11 there, and the back button is still working correctly there:

    Screencast: http://cld.wthms.co/ZNMn9s

    I can also see that an improvement for remembering scroll position has been added since Safari 11:

    https://webkit.org/blog/7956/new-webkit-features-in-safari-11/

    Whatever the root cause of the problem could be, it’s most probably not something that can be controlled inside WooCommerce or even in the theme code. I’d recommend to check this with Safari support. Here is a nice place to start:

    https://discussions.apple.com/welcome

    Hope this gets sorted out soon! 🙂

    Hi, many thanks for your help. It’s a strange one as it is intermittent on different apple devices i.e. mobile/tablet! Thanks, Ant P.

Viewing 7 replies - 1 through 7 (of 7 total)
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