Title: Analytics section is missing (not only data) Last modified: November 19, 2021 --- # Analytics section is missing (not only data) * Resolved [cutu234](https://wordpress.org/support/users/cutu234/) * (@cutu234) * [4 years, 6 months ago](https://wordpress.org/support/topic/analytics-section-is-missing-not-only-data/) * I’ve just found out that the analytics section is missing in a recently installed Woocommerce. The complete section is missing (no link in the dashboard side), not only data. How could that be possible? Any ideas how to fix that? Viewing 15 replies - 1 through 15 (of 20 total) 1 [2](https://wordpress.org/support/topic/analytics-section-is-missing-not-only-data/page/2/?output_format=md) [→](https://wordpress.org/support/topic/analytics-section-is-missing-not-only-data/page/2/?output_format=md) * Thread Starter [cutu234](https://wordpress.org/support/users/cutu234/) * (@cutu234) * [4 years, 6 months ago](https://wordpress.org/support/topic/analytics-section-is-missing-not-only-data/#post-15083965) * Sorry, I meant: no link the dashboard SIDEBAR. It’s not only the data missing. The whole section is just not there. * [Juan G. (woo-hc)](https://wordpress.org/support/users/judagutor/) * (@judagutor) * [4 years, 6 months ago](https://wordpress.org/support/topic/analytics-section-is-missing-not-only-data/#post-15086025) * Hi [@cutu234](https://wordpress.org/support/users/cutu234/)! * You should see the **Analytics** section in your sidebar like this: * ![](//i.ibb.co/cygm3Hn/dkew.png)”) * If you can’t see it, to further check into this, kindly provide us the following: - **Your System Status:** You can find it via `WooCommerce > Status`. Select‘ Get system report’ and then ‘Copy for support’. Once you do this, paste in here your response. - **Fatal Error Log:** Share a copy of any fatal error log found under `WooCommerce > System Status > Logs` (if available). - Thanks! * Thread Starter [cutu234](https://wordpress.org/support/users/cutu234/) * (@cutu234) * [4 years, 6 months ago](https://wordpress.org/support/topic/analytics-section-is-missing-not-only-data/#post-15086115) * I know where the Analytics section should be. :-)) * The Logs are empty. No problems there. * ``` ### WordPress Environment ### WordPress address (URL): https://domain-removed Site address (URL): https://domain-removed WC Version: 5.9.0 REST API Version: ✔ 5.9.0 WC Blocks Version: ✔ 6.1.0 Action Scheduler Version: ✔ 3.4.0 WC Admin Version: ✔ 2.8.0 Log Directory Writable: ✔ WP Version: 5.8.2 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: – Language: de_DE External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.25 PHP Post Max Size: 200 MB PHP Time Limit: 300 PHP Max Input Vars: 5000 cURL Version: 7.68.0 OpenSSL/1.1.1f SUHOSIN Installed: – MySQL Version: 5.5.5-10.5.11-MariaDB-1:10.5.11+maria~focal-log Max Upload Size: 200 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 5.9.0 WC Database Prefix: wp_ Datenbank-Gesamtgröße: 70.21MB Datenbank-Datengröße: 55.17MB Datenbank-Indexgröße: 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Bornschein Borlabs – 2.2.38 Broken Link Checker: von WPMU DEV – 1.11.16 Cache Enabler: von KeyCDN – 1.8.7 Classic Editor: von WordPress-Mitwirkende – 1.6.2 Contact Form 7: von Takayuki Miyoshi – 5.5.2 DigiMember 3: von Digital Solutions GmbH – 3.3.4 Yoast Duplicate Post: von Enrico Battocchi & Team Yoast – 4.2 Enable Media Replace: von ShortPixel – 3.6.2 GP Premium: von Tom Usborne – 2.1.1 WPBakery Page Builder: von Michael M - WPBakery.com – 6.7.0 MainWP Child Reports: von MainWP – 2.0.8 MainWP Child: von MainWP – 4.1.8 Meks Flexible Shortcodes: von Meks – 1.3.3 Rank Math SEO: von Rank Math – 1.0.76.1 Advanced Editor Tools (vormals TinyMCE Advanced): von Automattic – 5.6.0 Germanized für WooCommerce: von vendidero – 3.7.2 WooCommerce PDF Invoices & Packing Slips: von Ewout Fernhout – 2.10.3 WooCommerce: von Automattic – 5.9.0 Wordfence Security: von Wordfence – 7.5.6 Perfect Images (Retina, Thumbnails, Replace): von Jordy Meow – 6.2.0 YITH PayPal Express Checkout for WooCommerce: von YITH – 1.7.0 ### Inactive Plugins (1) ### PayPal PLUS for WooCommerce: von Inpsyde GmbH – 2.2.1 ### Dropin Plugins (1) ### advanced-cache.php: advanced-cache.php ### Settings ### API Enabled: – Force SSL: – Currency: EUR (€) Currency Position: right_space Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop-Basis: #17660 - /angebote/ Warenkorb: #17661 - /warenkorb/ Kasse: #17662 - /checkout/ Mein Konto: #17663 - /mein-konto/ Allgemeine Geschäftsbedingungen: #48 - /agbs/ ### Theme ### Name: Theme Version: 1.0 Author URL: Child Theme: ✔ Parent Theme Name: GeneratePress Parent Theme Version: 3.1.0 Parent Theme Author URL: https://tomusborne.com WooCommerce Support: ✔ ### Templates ### Overrides: – ### Action Scheduler ### Complete: 300 Oldest: 2021-11-02 18:37:34 +0100 Newest: 2021-11-19 11:25:03 +0100 Pending: 3 Oldest: 2021-11-20 03:00:04 +0100 Newest: 2021-11-26 11:25:03 +0100 ### Status report information ### Generated at: 2021-11-19 18:28:36 +01:00 ``` * [Abiola Ogodo](https://wordpress.org/support/users/oaoyadeyi/) * (@oaoyadeyi) * [4 years, 6 months ago](https://wordpress.org/support/topic/analytics-section-is-missing-not-only-data/#post-15087347) * [@cutu234](https://wordpress.org/support/users/cutu234/) * A similar issue was encountered [here](https://wordpress.org/support/topic/woocommerce-analytics-not-showing/) and it was solved. Could you check the thread for troubleshooting some tips? * Thread Starter [cutu234](https://wordpress.org/support/users/cutu234/) * (@cutu234) * [4 years, 6 months ago](https://wordpress.org/support/topic/analytics-section-is-missing-not-only-data/#post-15087439) * It’s not about DATA not showing. As I said in my first post: The whole section is missing. I simply have no item “Analytics” in my dashboard sidebar. * [Margaret S. woo-hc](https://wordpress.org/support/users/margaretwporg/) * (@margaretwporg) * [4 years, 6 months ago](https://wordpress.org/support/topic/analytics-section-is-missing-not-only-data/#post-15088057) * Hi [@cutu234](https://wordpress.org/support/users/cutu234/) * That is indeed strange! Please can you share a screenshot that shows the problem? You can upload the screenshot to your media library and share the link with us, or you can use a service like [https://snipboard.io](https://snipboard.io) to share the image file. * Also, can you please let us know what other abnormalities you find on the back end or front end of your store? * Thread Starter [cutu234](https://wordpress.org/support/users/cutu234/) * (@cutu234) * [4 years, 6 months ago](https://wordpress.org/support/topic/analytics-section-is-missing-not-only-data/#post-15089078) * Sure, here’s the [screenshot](https://imgur.com/3Vm57ID). * There are absolutely no other abnormalities. Everything works fine. I cleared, of course, the cache, and I deactivated the child theme. No luck! Have never ever seen this before. JS console is not showing any errors. * Plugin Support [Joash (a11n)](https://wordpress.org/support/users/joashrajin/) * (@joashrajin) * [4 years, 6 months ago](https://wordpress.org/support/topic/analytics-section-is-missing-not-only-data/#post-15090764) * Hi there [@cutu234](https://wordpress.org/support/users/cutu234/) 👋 * Thanks for sharing that screenshot with us. Just to ensure that this isn’t due to a conflict, could you try disabling all extensions besides WooCommerce and also enable the StoreFront Theme? Once that is done, could you please recheck if the issue persists. * You are welcome to test this out on a staging site using a plugin like [WP Staging](https://wordpress.org/plugins/wp-staging/). * Let us know how it goes 👍 * Thread Starter [cutu234](https://wordpress.org/support/users/cutu234/) * (@cutu234) * [4 years, 6 months ago](https://wordpress.org/support/topic/analytics-section-is-missing-not-only-data/#post-15090836) * Deactivated all plugins but Woocommerce and changed to Storefront. No luck, the issue perists. * [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/) * (@rainfallnixfig) * [4 years, 6 months ago](https://wordpress.org/support/topic/analytics-section-is-missing-not-only-data/#post-15094083) * Hello [@cutu234](https://wordpress.org/support/users/cutu234/) * While we further investigate the issue here, I could notice that WordPress Cron is not enabled on your WordPress setup. * Can you please contact your host and let them know? By default, WP-Cron should be enabled as WooCommerce Analytics relies on it for running scheduled jobs. * Thanks. * Thread Starter [cutu234](https://wordpress.org/support/users/cutu234/) * (@cutu234) * [4 years, 6 months ago](https://wordpress.org/support/topic/analytics-section-is-missing-not-only-data/#post-15094511) * wp-cron.php is called externally every 5 minutes. I enabled the standard WP-Cron. As exspected, this doesn’t change anything. * [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/) * (@rainfallnixfig) * [4 years, 5 months ago](https://wordpress.org/support/topic/analytics-section-is-missing-not-only-data/#post-15101240) * Hi again, * We are unable to replicate the issue on our test sites, so we can’t figure out what might be causing this strange behavior. * It would appear to be isolated to your installation and frankly, I’m running out of ideas. This is probably what you could do as next steps: * – Delete the woocommerce folder under the `wp-content/plugins` directory and upload a [fresh copy](https://downloads.wordpress.org/plugin/woocommerce.5.9.0.zip) via FTP; – Re-install WordPress as the core files somehow may have been corrupted;– Contact your hosting company to check if something is preventing Analytics from being displayed in the WordPress dashboard; * As usual, before doing any changes you should always ensure that you have a backup of your site and database in case anything goes wrong. More info at [Backing up WordPress content](https://docs.woocommerce.com/document/backup-wordpress-content/). * Thanks. * Thread Starter [cutu234](https://wordpress.org/support/users/cutu234/) * (@cutu234) * [4 years, 5 months ago](https://wordpress.org/support/topic/analytics-section-is-missing-not-only-data/#post-15102176) * Uploaded fresh files for Woocommerce and WordPress. No luck. * In the former “Reports” sections is a message shown that this section was replaced in Woo 4.0. The message contains a link to the new “Analytics” sections. This page is simply empty. Not only is the data missing. Apart from the top bar and the sidebar, there is no HTML at all. Javascript console is not showing any errors or warnings. * [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/) * (@rainfallnixfig) * [4 years, 5 months ago](https://wordpress.org/support/topic/analytics-section-is-missing-not-only-data/#post-15105125) * Hi [@cutu234](https://wordpress.org/support/users/cutu234/), * Thanks for the update. * Have you already reached out to your host as earlier suggested? Your host’s support folks should be able to check the server logs which may reveal more information about what might be causing this. * Thread Starter [cutu234](https://wordpress.org/support/users/cutu234/) * (@cutu234) * [4 years, 5 months ago](https://wordpress.org/support/topic/analytics-section-is-missing-not-only-data/#post-15105287) * Hi, what would I ask the support? I run around 20 Woocommerce sites on the same server in the exact same server configuration. It is extremely unlikely that the server has anything to do with it. Obviously, I am the first and only user worldwide who experienced this issue. I appreciate your efforts, but there’s no solution, I guess. * It is not the end of the world. However, it is simply beyond me how this can happen. I am not a hardcore coder, but I know a thing or two about how WP/Woo works. I can’t imagine any explanation that might be the cause for this issue. Viewing 15 replies - 1 through 15 (of 20 total) 1 [2](https://wordpress.org/support/topic/analytics-section-is-missing-not-only-data/page/2/?output_format=md) [→](https://wordpress.org/support/topic/analytics-section-is-missing-not-only-data/page/2/?output_format=md) The topic ‘Analytics section is missing (not only data)’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 20 replies * 6 participants * Last reply from: [Juan G. (woo-hc)](https://wordpress.org/support/users/judagutor/) * Last activity: [4 years, 5 months ago](https://wordpress.org/support/topic/analytics-section-is-missing-not-only-data/page/2/#post-15110872) * Status: resolved