Title: analytics section (backend) not working
Last modified: January 24, 2026

---

# analytics section (backend) not working

 *  Resolved [marcogodot](https://wordpress.org/support/users/marcogodot/)
 * (@marcogodot)
 * [2 months, 2 weeks ago](https://wordpress.org/support/topic/analytics-section-backend-not-working/)
 * Hello,
   my backend suddenly stopped showing the Analytics data in WooCommerce.
   Can someone help me please?
 * Here is the error message I get:
 * **TypeError: Cannot read properties of undefined (reading ‘replace’)**
   at sl (
   [https://www.openthegate.it/wp-content/plugins/woocommerce/assets/client/admin/components/index.js?ver=6dafc311a03965984eeb:2:601829](https://www.openthegate.it/wp-content/plugins/woocommerce/assets/client/admin/components/index.js?ver=6dafc311a03965984eeb:2:601829))
   at [https://www.openthegate.it/wp-includes/js/dist/viewport.min.js?ver=f07b4909c08cfe9de4e2:2:1394](https://www.openthegate.it/wp-includes/js/dist/viewport.min.js?ver=f07b4909c08cfe9de4e2:2:1394)
   at WithViewportMatch(sl) ([https://www.openthegate.it/wp-includes/js/dist/compose.min.js?ver=7a9b375d8c19cf9d3d9b:9:13904](https://www.openthegate.it/wp-includes/js/dist/compose.min.js?ver=7a9b375d8c19cf9d3d9b:9:13904))
   at f ([https://www.openthegate.it/wp-content/plugins/woocommerce/assets/client/admin/chunks/dashboard-charts.js?ver=3295fada4615dd3a46a2:1:759](https://www.openthegate.it/wp-content/plugins/woocommerce/assets/client/admin/chunks/dashboard-charts.js?ver=3295fada4615dd3a46a2:1:759))
   at [https://www.openthegate.it/wp-includes/js/dist/data.min.js?ver=f940198280891b0b6318:9:3361](https://www.openthegate.it/wp-includes/js/dist/data.min.js?ver=f940198280891b0b6318:9:3361)
   at WithSelect(f) ([https://www.openthegate.it/wp-includes/js/dist/compose.min.js?ver=7a9b375d8c19cf9d3d9b:9:13904](https://www.openthegate.it/wp-includes/js/dist/compose.min.js?ver=7a9b375d8c19cf9d3d9b:9:13904))
   at div at [https://www.openthegate.it/wp-includes/js/dist/components.min.js?ver=ad5cb4227f07a3d422ad:26:15659](https://www.openthegate.it/wp-includes/js/dist/components.min.js?ver=ad5cb4227f07a3d422ad:26:15659)
   at [https://www.openthegate.it/wp-includes/js/dist/components.min.js?ver=ad5cb4227f07a3d422ad:26:25289](https://www.openthegate.it/wp-includes/js/dist/components.min.js?ver=ad5cb4227f07a3d422ad:26:25289)
   at [https://www.openthegate.it/wp-includes/js/dist/components.min.js?ver=ad5cb4227f07a3d422ad:26:332853](https://www.openthegate.it/wp-includes/js/dist/components.min.js?ver=ad5cb4227f07a3d422ad:26:332853)
   at div at [https://www.openthegate.it/wp-includes/js/dist/components.min.js?ver=ad5cb4227f07a3d422ad:26:15659](https://www.openthegate.it/wp-includes/js/dist/components.min.js?ver=ad5cb4227f07a3d422ad:26:15659)
   at [https://www.openthegate.it/wp-includes/js/dist/components.min.js?ver=ad5cb4227f07a3d422ad:26:25289](https://www.openthegate.it/wp-includes/js/dist/components.min.js?ver=ad5cb4227f07a3d422ad:26:25289)
   at div at [https://www.openthegate.it/wp-includes/js/dist/components.min.js?ver=ad5cb4227f07a3d422ad:26:15659](https://www.openthegate.it/wp-includes/js/dist/components.min.js?ver=ad5cb4227f07a3d422ad:26:15659)
   at [https://www.openthegate.it/wp-includes/js/dist/components.min.js?ver=ad5cb4227f07a3d422ad:26:25289](https://www.openthegate.it/wp-includes/js/dist/components.min.js?ver=ad5cb4227f07a3d422ad:26:25289)
   at [https://www.openthegate.it/wp-includes/js/dist/components.min.js?ver=ad5cb4227f07a3d422ad:26:500](https://www.openthegate.it/wp-includes/js/dist/components.min.js?ver=ad5cb4227f07a3d422ad:26:500)
   at [https://www.openthegate.it/wp-includes/js/dist/components.min.js?ver=ad5cb4227f07a3d422ad:26:331055](https://www.openthegate.it/wp-includes/js/dist/components.min.js?ver=ad5cb4227f07a3d422ad:26:331055)
   at div at v ([https://www.openthegate.it/wp-content/plugins/woocommerce/assets/client/admin/chunks/dashboard-charts.js?ver=3295fada4615dd3a46a2:1:24133](https://www.openthegate.it/wp-content/plugins/woocommerce/assets/client/admin/chunks/dashboard-charts.js?ver=3295fada4615dd3a46a2:1:24133))
   at div at div at P ([https://www.openthegate.it/wp-content/plugins/woocommerce/assets/client/admin/chunks/dashboard-charts.js?ver=3295fada4615dd3a46a2:1:26718](https://www.openthegate.it/wp-content/plugins/woocommerce/assets/client/admin/chunks/dashboard-charts.js?ver=3295fada4615dd3a46a2:1:26718))
   at Suspense at component at div at V ([https://www.openthegate.it/wp-content/plugins/woocommerce/assets/client/admin/chunks/customizable-dashboard.js?ver=aacd2f82df5fe1231a27:1:6902](https://www.openthegate.it/wp-content/plugins/woocommerce/assets/client/admin/chunks/customizable-dashboard.js?ver=aacd2f82df5fe1231a27:1:6902))
   at [https://www.openthegate.it/wp-content/plugins/woocommerce/assets/client/admin/chunks/customizable-dashboard.js?ver=aacd2f82df5fe1231a27:1:7994](https://www.openthegate.it/wp-content/plugins/woocommerce/assets/client/admin/chunks/customizable-dashboard.js?ver=aacd2f82df5fe1231a27:1:7994)
   at [https://www.openthegate.it/wp-includes/js/dist/data.min.js?ver=f940198280891b0b6318:9:3361](https://www.openthegate.it/wp-includes/js/dist/data.min.js?ver=f940198280891b0b6318:9:3361)
   at WithSelect(Component) ([https://www.openthegate.it/wp-includes/js/dist/compose.min.js?ver=7a9b375d8c19cf9d3d9b:9:13904](https://www.openthegate.it/wp-includes/js/dist/compose.min.js?ver=7a9b375d8c19cf9d3d9b:9:13904))
   at Suspense at i ([https://www.openthegate.it/wp-content/plugins/woocommerce/assets/client/admin/chunks/dashboard.js?ver=7b7d45a73a3088d82fad:1:276](https://www.openthegate.it/wp-content/plugins/woocommerce/assets/client/admin/chunks/dashboard.js?ver=7b7d45a73a3088d82fad:1:276))
   at Suspense at W ([https://www.openthegate.it/wp-content/plugins/woocommerce/assets/client/admin/app/index.js?ver=f0d33189bd413ace905f:2:537853](https://www.openthegate.it/wp-content/plugins/woocommerce/assets/client/admin/app/index.js?ver=f0d33189bd413ace905f:2:537853))
   at div at div at Ao ([https://www.openthegate.it/wp-content/plugins/woocommerce/assets/client/admin/app/index.js?ver=f0d33189bd413ace905f:2:619023](https://www.openthegate.it/wp-content/plugins/woocommerce/assets/client/admin/app/index.js?ver=f0d33189bd413ace905f:2:619023))
   at div at a_ ([https://www.openthegate.it/wp-includes/js/dist/components.min.js?ver=ad5cb4227f07a3d422ad:26:221298](https://www.openthegate.it/wp-includes/js/dist/components.min.js?ver=ad5cb4227f07a3d422ad:26:221298))
   at c_ ([https://www.openthegate.it/wp-includes/js/dist/components.min.js?ver=ad5cb4227f07a3d422ad:26:221939](https://www.openthegate.it/wp-includes/js/dist/components.min.js?ver=ad5cb4227f07a3d422ad:26:221939))
   at f_ ([https://www.openthegate.it/wp-includes/js/dist/components.min.js?ver=ad5cb4227f07a3d422ad:26:222284](https://www.openthegate.it/wp-includes/js/dist/components.min.js?ver=ad5cb4227f07a3d422ad:26:222284))
   at w ([https://www.openthegate.it/wp-content/plugins/woocommerce/assets/client/admin/admin-layout/index.js?ver=092d36684bd43b3c307d:1:1989](https://www.openthegate.it/wp-content/plugins/woocommerce/assets/client/admin/admin-layout/index.js?ver=092d36684bd43b3c307d:1:1989))
   at Po ([https://www.openthegate.it/wp-content/plugins/woocommerce/assets/client/admin/app/index.js?ver=f0d33189bd413ace905f:2:619617](https://www.openthegate.it/wp-content/plugins/woocommerce/assets/client/admin/app/index.js?ver=f0d33189bd413ace905f:2:619617))
   at Oo ([https://www.openthegate.it/wp-content/plugins/woocommerce/assets/client/admin/app/index.js?ver=f0d33189bd413ace905f:2:619411](https://www.openthegate.it/wp-content/plugins/woocommerce/assets/client/admin/app/index.js?ver=f0d33189bd413ace905f:2:619411))
   at [https://www.openthegate.it/wp-content/plugins/woocommerce/assets/client/admin/app/index.js?ver=f0d33189bd413ace905f:2:622513](https://www.openthegate.it/wp-content/plugins/woocommerce/assets/client/admin/app/index.js?ver=f0d33189bd413ace905f:2:622513)
   at [https://www.openthegate.it/wp-includes/js/dist/data.min.js?ver=f940198280891b0b6318:9:3361](https://www.openthegate.it/wp-includes/js/dist/data.min.js?ver=f940198280891b0b6318:9:3361)
   at WithSelect(Component) ([https://www.openthegate.it/wp-includes/js/dist/compose.min.js?ver=7a9b375d8c19cf9d3d9b:9:13904](https://www.openthegate.it/wp-includes/js/dist/compose.min.js?ver=7a9b375d8c19cf9d3d9b:9:13904))
   at [https://www.openthegate.it/wp-content/plugins/woocommerce/assets/client/admin/data/index.js?ver=e08653833e75d251449a:2:140267](https://www.openthegate.it/wp-content/plugins/woocommerce/assets/client/admin/data/index.js?ver=e08653833e75d251449a:2:140267)
   at O ([https://www.openthegate.it/wp-content/plugins/woocommerce/assets/client/admin/app/index.js?ver=f0d33189bd413ace905f:2:515229](https://www.openthegate.it/wp-content/plugins/woocommerce/assets/client/admin/app/index.js?ver=f0d33189bd413ace905f:2:515229))
   at A ([https://www.openthegate.it/wp-content/plugins/woocommerce/assets/client/admin/app/index.js?ver=f0d33189bd413ace905f:2:514670](https://www.openthegate.it/wp-content/plugins/woocommerce/assets/client/admin/app/index.js?ver=f0d33189bd413ace905f:2:514670))
   at a ([https://www.openthegate.it/wp-content/plugins/woocommerce/assets/client/admin/app/index.js?ver=f0d33189bd413ace905f:2:509181](https://www.openthegate.it/wp-content/plugins/woocommerce/assets/client/admin/app/index.js?ver=f0d33189bd413ace905f:2:509181))
   at [https://www.openthegate.it/wp-content/plugins/woocommerce/assets/client/admin/app/index.js?ver=f0d33189bd413ace905f:2:622766](https://www.openthegate.it/wp-content/plugins/woocommerce/assets/client/admin/app/index.js?ver=f0d33189bd413ace905f:2:622766)
   at [https://www.openthegate.it/wp-content/plugins/woocommerce/assets/client/admin/data/index.js?ver=e08653833e75d251449a:2:141344](https://www.openthegate.it/wp-content/plugins/woocommerce/assets/client/admin/data/index.js?ver=e08653833e75d251449a:2:141344)
   at [https://www.openthegate.it/wp-content/plugins/woocommerce/assets/client/admin/data/index.js?ver=e08653833e75d251449a:2:138219](https://www.openthegate.it/wp-content/plugins/woocommerce/assets/client/admin/data/index.js?ver=e08653833e75d251449a:2:138219)
   at [https://www.openthegate.it/wp-content/plugins/woocommerce/assets/client/admin/data/index.js?ver=e08653833e75d251449a:2:138219](https://www.openthegate.it/wp-content/plugins/woocommerce/assets/client/admin/data/index.js?ver=e08653833e75d251449a:2:138219)
   at [https://www.openthegate.it/wp-content/plugins/woocommerce/assets/client/admin/data/index.js?ver=e08653833e75d251449a:2:139441](https://www.openthegate.it/wp-content/plugins/woocommerce/assets/client/admin/data/index.js?ver=e08653833e75d251449a:2:139441)
   at pi ([https://www.openthegate.it/wp-content/plugins/woocommerce/assets/client/admin/app/index.js?ver=f0d33189bd413ace905f:2:657505](https://www.openthegate.it/wp-content/plugins/woocommerce/assets/client/admin/app/index.js?ver=f0d33189bd413ace905f:2:657505))

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Support [LovingBro (woo-hc)](https://wordpress.org/support/users/lovingbro/)
 * (@lovingbro)
 * [2 months, 2 weeks ago](https://wordpress.org/support/topic/analytics-section-backend-not-working/#post-18796831)
 * Hi [@marcogodot](https://wordpress.org/support/users/marcogodot/),
 * Thanks for sharing the details and the error message, I can see how disruptive
   it is when the WooCommerce Analytics section suddenly stops loading in the admin,
   and I am keen to help you get this sorted.
 * That specific JavaScript error often points to a conflict or a data issue triggered
   by a recent change. To narrow this down, please first confirm whether this started
   after an update to WordPress, WooCommerce, or any other plugin or theme. It would
   also help to test for conflicts by temporarily switching to a default theme like
   Twenty Twenty Four and deactivating all plugins except WooCommerce, then checking
   if Analytics loads again. You can use the Health Check plugin to do this safely
   without affecting visitors, [https://wordpress.org/plugins/health-check/](https://wordpress.org/plugins/health-check/).
 * Next, please share your WooCommerce System Status Report so we can review your
   environment in more detail. You can find it under WooCommerce, Status, then click
   Get system report and copy it. Since this is a public forum, please share it 
   using a paste tool like [https://pastebin.com](https://pastebin.com/), [https://quickforget.com](https://quickforget.com/),
   or [https://gist.github.com](https://gist.github.com/), and feel free to redact
   any sensitive information before posting the link here.
 * If possible, also share a screenshot of the Analytics page and the browser console
   error using a tool like [https://snipboard.io](https://snipboard.io/), as that
   can provide extra context on what is failing to load.
 * Once we have that information, we can take a closer look and guide you on the
   next best steps. Let us know how it goes and we will continue from there.
 *  Plugin Support [thelmachido a11n](https://wordpress.org/support/users/thelmachido/)
 * (@thelmachido)
 * [2 months, 1 week ago](https://wordpress.org/support/topic/analytics-section-backend-not-working/#post-18805602)
 * It’s been a while since we heard back from you for this reason we are closing
   this thread. 
 * If WooCommerce has been useful for your store and you appreciate the support 
   you’ve received, we’d truly appreciate it if you could leave us a quick review
   here: 
 *  [https://wordpress.org/support/plugin/woocommerce/reviews/#new-post](https://wordpress.org/support/plugin/woocommerce/reviews/#new-post)
 * Feel free to open a new forum topic if you run into any other problem. 
 *  Thread Starter [marcogodot](https://wordpress.org/support/users/marcogodot/)
 * (@marcogodot)
 * [2 months, 1 week ago](https://wordpress.org/support/topic/analytics-section-backend-not-working/#post-18808247)
 * It turned out that one of the installed plugins completely blocked most of the
   updates, so I had old versions of woocommerce 🙁
 * Now I fixed it. Thanks for your support.
 *  Plugin Support [shahzeen(woo-hc)](https://wordpress.org/support/users/shahzeenfarooq/)
 * (@shahzeenfarooq)
 * [2 months, 1 week ago](https://wordpress.org/support/topic/analytics-section-backend-not-working/#post-18808412)
 * Hi there!
 * Thanks for the update! I’m glad to hear you were able to get the issue resolved.
 * If you don’t mind sharing, which plugin turned out to be blocking the updates?
   This information can be really helpful for us and for other users who might run
   into something similar in the future.
 * Also, If you’re happy with the support you received today, would you consider
   leaving us a quick review? It really helps us out: [https://wordpress.org/support/plugin/woocommerce/reviews/#new-post](https://wordpress.org/support/plugin/woocommerce/reviews/#new-post)
 *  Thread Starter [marcogodot](https://wordpress.org/support/users/marcogodot/)
 * (@marcogodot)
 * [2 months, 1 week ago](https://wordpress.org/support/topic/analytics-section-backend-not-working/#post-18808451)
 * Hi [@shahzeenfarooq](https://wordpress.org/support/users/shahzeenfarooq/),
 * I considered sharing the plugin name but I’m afraid this would be just bad reputation,
   not being much beneficial to all of you because – I’ll leave just a hint – it
   was a very specific plugin for Italian invoice automation.
 * In the end they fixed the issue, everybody may make (big) mistakes…
 * I hope you understand my point.
 *  Plugin Support [shahzeen(woo-hc)](https://wordpress.org/support/users/shahzeenfarooq/)
 * (@shahzeenfarooq)
 * [2 months, 1 week ago](https://wordpress.org/support/topic/analytics-section-backend-not-working/#post-18808493)
 * Hi there!
 * Thanks for explaining and that’s completely understandable.
 * We appreciate you sharing the details you were comfortable with, and it’s great
   to hear that the plugin authors were able to fix the issue in the end. You’re
   absolutely right these things can happen, and resolving them is what matters 
   most.
 * Thanks again for taking the time to investigate and follow up with us. If you
   run into anything else in the future, feel free to open a new ticket and we’ll
   be happy to help.

Viewing 6 replies - 1 through 6 (of 6 total)

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 * 7 replies
 * 4 participants
 * Last reply from: [shahzeen(woo-hc)](https://wordpress.org/support/users/shahzeenfarooq/)
 * Last activity: [2 months, 1 week ago](https://wordpress.org/support/topic/analytics-section-backend-not-working/#post-18808493)
 * Status: resolved