Title: Analytics Reports Not Working Properly Last modified: March 13, 2023 --- # Analytics Reports Not Working Properly * Resolved [John](https://wordpress.org/support/users/vsourztesting/) * (@vsourztesting) * [3 years, 3 months ago](https://wordpress.org/support/topic/analytics-reports-not-working-properly/) * Hi, * We are using the WooCommerce plugin and suddenly stopped the Order Analytics report after March 3, 2023. When we go to the order report screen or apply any filter, we always return an order until March 3, 2023.We have cleared the analytics cache as per the below path, but we are still facing the same issue. * WooCommerce > Status > Tools > Clear analytics cache > Click Clear * Please provide a solution ASAP for how we get all order reports from the back office. * Regards, Viewing 7 replies - 1 through 7 (of 7 total) * [Amir A. (woo-hc)](https://wordpress.org/support/users/amiralifarooq/) * (@amiralifarooq) * [3 years, 3 months ago](https://wordpress.org/support/topic/analytics-reports-not-working-properly/#post-16555666) * Hi [@vsourztesting](https://wordpress.org/support/users/vsourztesting/) * I performed some testing on my local installation and I’m not experiencing the same issue you described. * Can you see any pending actions in WooCommerce > Status > Scheduled Actions? If so, run those actions manually and see if that helps. * Let us know how it goes. * Thread Starter [John](https://wordpress.org/support/users/vsourztesting/) * (@vsourztesting) * [3 years, 3 months ago](https://wordpress.org/support/topic/analytics-reports-not-working-properly/#post-16560999) * Hi Amir, * Thank you for your reply. * There are a lot of pending actions in the back office. Could you please provide the name of the analytics action so that we can run it manually from the back office? * Let us know if you require more information. * Regards, * [Saif](https://wordpress.org/support/users/babylon1999/) * (@babylon1999) * [3 years, 3 months ago](https://wordpress.org/support/topic/analytics-reports-not-working-properly/#post-16562884) * Hello [@vsourztesting](https://wordpress.org/support/users/vsourztesting/), I’m not sure what exact hook you should be looking for, the analytics feature used to be part of [WooCommerce Admin](https://wordpress.org/plugins/woocommerce-admin/) so perhaps anything with `admin, customers, orders, or import`. It’s better if you run all actions in my opinion. πŸ™‚Could you also share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select β€œGet system report” and then β€œCopy for support”.Β  Once you’ve done that, paste it here in your response or in a [Gist](https://gist.github.com/).Look forward to hearing back from you. * [sandorreka](https://wordpress.org/support/users/sandorreka/) * (@sandorreka) * [2 years, 11 months ago](https://wordpress.org/support/topic/analytics-reports-not-working-properly/#post-16850587) * Hello, * I have a same issue on my site. I haven’t got any analytics about my orders, customers etc. since one week. * Can you help me what is the problem and how can i solve it? * Thank you for your helping! * [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/) * (@xue28) * [2 years, 11 months ago](https://wordpress.org/support/topic/analytics-reports-not-working-properly/#post-16863065) * Hi [@sandorreka](https://wordpress.org/support/users/sandorreka/) * Thanks for reaching out! * I understand you are experiencing the same issue and since every site is different and you’re not the person who originally started this topic then, per the [forum guidelines](https://wordpress.org/support/forum-user-guide/faq/#i-have-the-same-problem-can-i-just-reply-to-someone-elses-post-with-me-too), would you please [start your own topic](https://wordpress.org/support/plugin/woocommerce/#new-topic-0)? * Additionally, please include your **System Status Report** that you can find via `WooCommerce > Status`. Select `Get system report` and then `Copy for support`. * If you could also provide the **fatal error logs** (if any) under `WooCommerce > Status > Logs`. * Once you’ve created a new forum topic, you can include the contents of your SSR and logs within your message on that forum topic. * We’ll be more than happy to help there πŸ™‚ * [rahul7yadav](https://wordpress.org/support/users/rahul7yadav/) * (@rahul7yadav) * [2 years, 9 months ago](https://wordpress.org/support/topic/analytics-reports-not-working-properly/#post-17015829) * I am facing same issue after upgrade my site, my system report is following: * ```wp-block-code ` ### WordPress Environment ### WordPress address (URL): https://aba.pr Site address (URL): https://aba.pr WC Version: 7.9.0 REST API Version: βœ” 7.9.0 WC Blocks Version: βœ” 10.4.6 Action Scheduler Version: βœ” 3.6.1 Log Directory Writable: βœ” WP Version: 6.2.2 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: βœ” Language: en_US External object cache: – ### Server Environment ### Server Info: Apache/2.4.52 (Ubuntu) PHP Version: 8.1.2-1ubuntu2.13 PHP Post Max Size: 256 MB PHP Time Limit: 30 PHP Max Input Vars: 1000 cURL Version: 7.81.0 OpenSSL/3.0.2 SUHOSIN Installed: – MySQL Version: 8.0.34-0ubuntu0.22.04.1 Max Upload Size: 256 MB Default Timezone is UTC: βœ” fsockopen/cURL: βœ” SoapClient: βœ” DOMDocument: βœ” GZip: βœ” Multibyte String: βœ” Remote Post: βœ” Remote Get: βœ” Zapier Integration - Active Feeds: βœ” 1 active Zapier Feed. Zapier Integration - Cron Tasks: βœ” 0 pending Zapier cron tasks. Zapier Feed #1 Name: βœ” News Sign Up or Purchase Zapier Feed #1 Webhook URL: βœ” https://hooks.zapier.com/hooks/catch/6042750/o4mqvdn/ Zapier Feed #1 Trigger: βœ” New Customer Zapier Feed #1 Test Result: βœ” Successfully sent sample data to https://hooks.zapier.com/hooks/catch/6042750/o4mqvdn/. ### Database ### WC Database Version: 7.9.0 WC Database Prefix: wp_ Total Database Size: 1481.70MB Database Data Size: 1230.71MB Database Index Size: 250.99MB wp_woocommerce_sessions: Data: 606.48MB + Index: 15.59MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 10.52MB + Index: 4.52MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 146.61MB + Index: 60.16MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB 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Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: βœ” Enforce Approved Product Download Directories: – HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – ### WC Pages ### Shop base: #6655 - /shop/ Cart: #6656 - /cart/ Checkout: #6657 - /checkout/ My account: #6658 - /my-account/ Terms and conditions: #36758 - /terminos-y-condiciones/ ### Theme ### Name: Version: (update to version 0 is available) Author URL: Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ❌ Not declared ### Templates ### Overrides: aba/woocommerce/archive-product.php version 3.3.0 is out of date. The core version is 3.4.0 aba/woocommerce/cart/cart-empty.php version 3.1.0 is out of date. The core version is 7.0.1 aba/woocommerce/cart/cart-item-data.php aba/woocommerce/cart/cart-shipping.php version 3.2.0 is out of date. The core version is 7.3.0 aba/woocommerce/cart/cart-totals.php aba/woocommerce/cart/cart.php version 3.3.0 is out of date. The core version is 7.9.0 aba/woocommerce/cart/cross-sells.php version 3.0.0 is out of date. The core version is 4.4.0 aba/woocommerce/cart/mini-cart.php version 3.3.0 is out of date. The core version is 7.9.0 aba/woocommerce/cart/proceed-to-checkout-button.php version 2.4.0 is out of date. The core version is 7.0.1 aba/woocommerce/cart/shipping-calculator.php version 3.2.0 is out of date. The core version is 7.0.1 aba/woocommerce/checkout/cart-errors.php version 2.4.0 is out of date. The core version is 3.5.0 aba/woocommerce/checkout/form-billing.php version 3.0.9 is out of date. The core version is 3.6.0 aba/woocommerce/checkout/form-checkout.php version 2.3.0 is out of date. The core version is 3.5.0 aba/woocommerce/checkout/form-coupon.php version 3.3.0 is out of date. The core version is 7.0.1 aba/woocommerce/checkout/form-login.php version 2.0.0 is out of date. The core version is 3.8.0 aba/woocommerce/checkout/form-pay.php version 3.3.0 is out of date. The core version is 7.8.0 aba/woocommerce/checkout/form-shipping.php version 3.0.9 is out of date. The core version is 3.6.0 aba/woocommerce/checkout/order-receipt.php aba/woocommerce/checkout/payment-method.php version 2.3.0 is out of date. The core version is 3.5.0 aba/woocommerce/checkout/payment.php version 3.3.0 is out of date. The core version is 7.8.0 aba/woocommerce/checkout/review-order.php version 3.3.0 is out of date. The core version is 5.2.0 aba/woocommerce/checkout/terms.php version 3.1.1 is out of date. The core version is 3.4.0 aba/woocommerce/checkout/thankyou.php version 3.2.0 is out of date. The core version is 3.7.0 aba/woocommerce/content-product.php version 3.0.0 is out of date. The core version is 3.6.0 aba/woocommerce/content-single-product.php version 3.0.0 is out of date. The core version is 3.6.0 aba/woocommerce/emails/admin-cancelled-order.php version 2.5.0 is out of date. The core version is 4.1.0 aba/woocommerce/emails/admin-failed-order.php version 2.5.0 is out of date. The core version is 3.7.0 aba/woocommerce/emails/admin-new-order.php version 2.5.0 is out of date. The core version is 3.7.0 aba/woocommerce/emails/customer-completed-order.php version 2.5.0 is out of date. The core version is 3.7.0 aba/woocommerce/emails/customer-invoice.php version 3.3.0 is out of date. The core version is 3.7.0 aba/woocommerce/emails/customer-new-account.php version 1.6.4 is out of date. The core version is 6.0.0 aba/woocommerce/emails/customer-note.php version 2.5.0 is out of date. The core version is 3.7.0 aba/woocommerce/emails/customer-on-hold-order.php version 2.5.0 is out of date. The core version is 7.3.0 aba/woocommerce/emails/customer-processing-order.php version 2.5.0 is out of date. The core version is 3.7.0 aba/woocommerce/emails/customer-refunded-order.php version 2.5.0 is out of date. The core version is 3.7.0 aba/woocommerce/emails/customer-reset-password.php version 2.0.0 is out of date. The core version is 4.0.0 aba/woocommerce/emails/email-addresses.php version 3.2.1 is out of date. The core version is 5.6.0 aba/woocommerce/emails/email-customer-details.php aba/woocommerce/emails/email-downloads.php version 3.2.0 is out of date. The core version is 3.4.0 aba/woocommerce/emails/email-footer.php version 2.3.0 is out of date. The core version is 7.4.0 aba/woocommerce/emails/email-header.php version 2.4.0 is out of date. The core version is 7.4.0 aba/woocommerce/emails/email-order-details.php version 3.3.1 is out of date. The core version is 3.7.0 aba/woocommerce/emails/email-order-items.php version 3.2.0 is out of date. The core version is 3.7.0 aba/woocommerce/emails/email-styles.php version 3.3.0 is out of date. The core version is 7.4.0 aba/woocommerce/emails/plain/admin-cancelled-order.php version 2.5.0 is out of date. The core version is 4.1.0 aba/woocommerce/emails/plain/admin-failed-order.php version 2.5.0 is out of date. The core version is 3.7.0 aba/woocommerce/emails/plain/admin-new-order.php version 2.5.0 is out of date. The core version is 3.7.0 aba/woocommerce/emails/plain/customer-completed-order.php version 2.5.0 is out of date. The core version is 3.7.0 aba/woocommerce/emails/plain/customer-invoice.php version 2.5.0 is out of date. The core version is 3.7.0 aba/woocommerce/emails/plain/customer-new-account.php version 2.0.0 is out of date. The core version is 6.0.0 aba/woocommerce/emails/plain/customer-note.php version 2.5.0 is out of date. The core version is 3.7.0 aba/woocommerce/emails/plain/customer-on-hold-order.php version 2.5.0 is out of date. The core version is 7.3.0 aba/woocommerce/emails/plain/customer-processing-order.php version 2.5.0 is out of date. The core version is 3.7.0 aba/woocommerce/emails/plain/customer-refunded-order.php version 2.5.0 is out of date. The core version is 3.7.0 aba/woocommerce/emails/plain/customer-reset-password.php version 2.3.0 is out of date. The core version is 3.7.0 aba/woocommerce/emails/plain/email-addresses.php version 3.2.1 is out of date. The core version is 5.6.0 aba/woocommerce/emails/plain/email-customer-details.php version 2.5.0 is out of date. The core version is 3.4.0 aba/woocommerce/emails/plain/email-downloads.php version 3.2.0 is out of date. The core version is 3.4.0 aba/woocommerce/emails/plain/email-order-details.php version 3.3.0 is out of date. The core version is 3.7.0 aba/woocommerce/emails/plain/email-order-items.php version 3.2.0 is out of date. The core version is 5.2.0 aba/woocommerce/loop/add-to-cart.php aba/woocommerce/loop/loop-end.php aba/woocommerce/loop/loop-start.php aba/woocommerce/loop/no-products-found.php version 2.0.0 is out of date. The core version is 7.8.0 aba/woocommerce/loop/orderby.php version 3.3.0 is out of date. The core version is 3.6.0 aba/woocommerce/loop/pagination.php aba/woocommerce/loop/price.php aba/woocommerce/loop/rating.php version 3.0.0 is out of date. The core version is 3.6.0 aba/woocommerce/loop/result-count.php version 3.3.0 is out of date. The core version is 3.7.0 aba/woocommerce/loop/sale-flash.php aba/woocommerce/myaccount/dashboard.php version 2.6.0 is out of date. The core version is 4.4.0 aba/woocommerce/myaccount/downloads.php version 3.2.0 is out of date. The core version is 7.8.0 aba/woocommerce/myaccount/form-add-payment-method.php version 3.3.0 is out of date. The core version is 7.8.0 aba/woocommerce/myaccount/form-edit-account.php version 3.3.0 is out of date. The core version is 7.0.1 aba/woocommerce/myaccount/form-edit-address.php version 3.3.0 is out of date. The core version is 7.0.1 aba/woocommerce/myaccount/form-login.php version 3.3.0 is out of date. The core version is 7.0.1 aba/woocommerce/myaccount/form-lost-password.php version 3.3.0 is out of date. The core version is 7.0.1 aba/woocommerce/myaccount/form-reset-password.php version 3.3.0 is out of date. The core version is 7.0.1 aba/woocommerce/myaccount/lost-password-confirmation.php version 2.6.0 is out of date. The core version is 3.9.0 aba/woocommerce/myaccount/my-account.php version 2.6.0 is out of date. The core version is 3.5.0 aba/woocommerce/myaccount/my-address.php aba/woocommerce/myaccount/my-downloads.php aba/woocommerce/myaccount/my-orders.php aba/woocommerce/myaccount/navigation.php aba/woocommerce/myaccount/orders.php version 3.2.0 is out of date. The core version is 7.8.0 aba/woocommerce/myaccount/payment-methods.php version 2.6.0 is out of date. The core version is 7.8.0 aba/woocommerce/myaccount/view-order.php aba/woocommerce/notices/error.php version 3.3.0 is out of date. The core version is 3.9.0 aba/woocommerce/notices/notice.php version 1.6.4 is out of date. The core version is 3.9.0 aba/woocommerce/notices/success.php version 3.3.0 is out of date. The core version is 3.9.0 aba/woocommerce/order/form-tracking.php version 3.3.0 is out of date. The core version is 7.0.1 aba/woocommerce/order/order-again.php version 2.3.0 is out of date. The core version is 7.8.0 aba/woocommerce/order/order-details-customer.php version 3.3.0 is out of date. The core version is 5.6.0 aba/woocommerce/order/order-details-item.php version 3.0.0 is out of date. The core version is 5.2.0 aba/woocommerce/order/order-details.php version 3.3.0 is out of date. The core version is 7.8.0 aba/woocommerce/order/order-downloads.php aba/woocommerce/order/tracking.php aba/woocommerce/single-product/add-to-cart/external.php version 2.1.0 is out of date. The core version is 7.0.1 aba/woocommerce/single-product/add-to-cart/grouped.php version 3.3.0 is out of date. The core version is 7.0.1 aba/woocommerce/single-product/add-to-cart/simple.php version 3.0.0 is out of date. The core version is 7.0.1 aba/woocommerce/single-product/add-to-cart/variable.php version 3.0.0 is out of date. The core version is 6.1.0 aba/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php version 3.0.0 is out of date. The core version is 7.0.1 aba/woocommerce/single-product/add-to-cart/variation.php aba/woocommerce/single-product/meta.php aba/woocommerce/single-product/photoswipe.php aba/woocommerce/single-product/price.php aba/woocommerce/single-product/product-attributes.php version 3.1.0 is out of date. The core version is 3.6.0 aba/woocommerce/single-product/product-image.php version 3.3.2 is out of date. The core version is 7.8.0 aba/woocommerce/single-product/product-thumbnails.php version 3.3.2 is out of date. The core version is 3.5.1 aba/woocommerce/single-product/rating.php version 3.1.0 is out of date. The core version is 3.6.0 aba/woocommerce/single-product/related.php version 3.0.0 is out of date. The core version is 3.9.0 aba/woocommerce/single-product/review-meta.php version 3.0.0 is out of date. The core version is 3.4.0 aba/woocommerce/single-product/review-rating.php version 3.1.0 is out of date. The core version is 3.6.0 aba/woocommerce/single-product/review.php aba/woocommerce/single-product/sale-flash.php aba/woocommerce/single-product/share.php version 1.6.4 is out of date. The core version is 3.5.0 aba/woocommerce/single-product/short-description.php aba/woocommerce/single-product/stock.php aba/woocommerce/single-product/tabs/additional-information.php aba/woocommerce/single-product/tabs/description.php aba/woocommerce/single-product/tabs/tabs.php version 2.4.0 is out of date. The core version is 3.8.0 aba/woocommerce/single-product/title.php aba/woocommerce/single-product/up-sells.php aba/single-product.php version - is out of date. The core version is 1.6.4 Outdated Templates: ❌ Learn how to update ### Gift Cards ### Database Version: 1.1.5 ### Authorize.Net Credit Card ### Environment: Production Tokenization Enabled: – Debug Mode: Off Webhooks Enabled: ❌ Not generated ### WooCommerce PayPal Payments ### Onboarded: βœ” Shop country code: PR WooCommerce currency supported: βœ” Advanced Card Processing available in country: – Pay Later messaging available in country: – Webhook status: – PayPal Vault enabled: – ACDC Vault enabled: – Logging enabled: βœ” Reference Transactions: – Used PayPal Checkout plugin: βœ” Tracking enabled: – ### Admin ### Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience product-variation-management settings async-product-editor-category-field Daily Cron: ❌ Not scheduled Options: βœ” Notes: 78 Onboarding: completed ### Action Scheduler ### Canceled: 40 Oldest: 2023-08-15 10:12:05 -0400 Newest: 2023-08-26 02:29:08 -0400 Complete: 44,285 Oldest: 2023-07-31 09:03:15 -0400 Newest: 2023-08-31 08:21:03 -0400 Failed: 28 Oldest: 2020-05-24 22:33:32 -0400 Newest: 2023-08-31 02:35:38 -0400 Pending: 3 Oldest: 2023-08-31 14:26:12 -0400 Newest: 2024-01-01 00:00:01 -0400 ### Status report information ### Generated at: 2023-08-31 08:36:18 -04:00 ``` * I did the following things: > WooCommerce > Status > Tools > Clear analytics cache > Click Clear > Disable all plugins and check with other themes * The import historical data process seems like stuck into infinite loop, it’s never end. Thanks! - This reply was modified 2 years, 9 months ago by [rahul7yadav](https://wordpress.org/support/users/rahul7yadav/). * [Tamrat A. (woo-hc)](https://wordpress.org/support/users/bisratlearn/) * (@bisratlearn) * [2 years, 9 months ago](https://wordpress.org/support/topic/analytics-reports-not-working-properly/#post-17016030) * Hi [@rahul7yadav](https://wordpress.org/support/users/rahul7yadav/) * > I am facing same issue after upgrade my site. > I did the following things:Β WooCommerce > Status > Tools > Clear analytics > cache > Click ClearΒ and Disable all plugins and check with other themes. The > import historical data process seems like stuck into infinite loop, it’s never > end. * From what I understand, you’re experiencing issues with your Order Analytics report after upgrading your site. It seems like your import historical data process is stuck in an infinite loop even after you’ve cleared the analytics cache, disabled all plugins, and checked with other themes. * In order to provide you with the best possible assistance, I kindly request you start a πŸ‘‰ [**new topic**](https://wordpress.org/support/plugin/woocommerce/#new-topic-0) in our support forum. This is in line with our πŸ‘‰ [**forum’s best practices**](https://wordpress.org/support/forum-user-guide/faq/#i-have-the-same-problem-can-i-just-reply-to-someone-elses-post-with-me-too) and allows us to focus on your specific issue. It also makes it easier for other users who might be facing the same problem to find and learn from the discussion. * In your new topic, could you please provide as much detail as possible? This might include screenshots, error messages, the steps you’ve already taken to try to resolve the issue, and any other information you think might be relevant. * You can use [](https://snipboard.io)**[https://snipboard.io](https://snipboard.io)** to share screenshots. Just follow the instructions on the page and paste the URL in your reply. * Thank you for your understanding and cooperation. We look forward to assisting you further on the new topic. Viewing 7 replies - 1 through 7 (of 7 total) The topic β€˜Analytics Reports Not Working Properly’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [report](https://wordpress.org/support/topic-tag/report/) * 7 replies * 7 participants * Last reply from: [Tamrat A. (woo-hc)](https://wordpress.org/support/users/bisratlearn/) * Last activity: [2 years, 9 months ago](https://wordpress.org/support/topic/analytics-reports-not-working-properly/#post-17016030) * Status: resolved