Support » Plugin: WooCommerce » Analytics product report incorrect net sales

  • Resolved infosws

    (@nicksws)


    Hi,

    A client has noticed that the net sales totals on the product report doesn’t show the total for that product but for the whole order that the product is part of.

    e.g.

    44 items totalling £1,509.75 on 14 orders. The product only costs about £2 and is normally an add-on with other products.

    Can you check we’re not going mad and it is incorrectly calculated?

    Thanks.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hi there,

    Do you mind sharing which report you’re referring to, eg the url of the report.

    Thread Starter infosws

    (@nicksws)

    Hi,

    The report URL would be

    /wp-admin/admin.php?page=wc-admin&path=%2Fanalytics%2Fproducts

    Obviously, I can’t share the full link but this is the admin page.

    Hi there,

    Thanks for the clarification above.

    I tested an order with Product A, B and the report correctly reported the sales for A, B individually.

    You mentioned “The product only costs about £2 and is normally an add-on with other products.”
    Are you saying it is an Add-On?
    An Add-On is not a product and will not be measured in the report.

    Plugin Support laceyrod a11n

    (@laceyrod)

    Automattic Happiness Engineer

    Hi @nicksws

    Since we haven’t heard back from you in a while, I’m going to close out this thread now for the overall health of the forums. Please feel free to open a new thread if you have any further questions.

    Cheers!

    Thread Starter infosws

    (@nicksws)

    Hi,

    I did post a reply so no idea what happened to it.

    When I say “Add on” I mean that people normally add this product as an extra to their order rather than just purchase this product.
    As far as Woocommerce and the reports should be concerned, it’s a normal product added to the basket in the normal way.

    This doesn’t help, unfortunately. The report is still incorrect and useless.
    You can’t really tell me that a report showing 12 orders, approx £1,500, 38 items sold (17 where this product), where the product cost is £2, is a correct report.

    The total is wrong. How can you get a report of the amount sold for a single product?. This total obviously includes all the other products on those orders too.

    Thanks.

    Thread Starter infosws

    (@nicksws)

    Hi,

    I haven’t heard back on this yet and our client is still seeing incorrect totals on the report.
    Does anyone have any suggestions?

    Thanks.

Viewing 6 replies - 1 through 6 (of 6 total)
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