Hi there,
Do you mind sharing which report you’re referring to, eg the url of the report.
Hi,
The report URL would be
/wp-admin/admin.php?page=wc-admin&path=%2Fanalytics%2Fproducts
Obviously, I can’t share the full link but this is the admin page.
Hi there,
Thanks for the clarification above.
I tested an order with Product A, B and the report correctly reported the sales for A, B individually.
You mentioned “The product only costs about £2 and is normally an add-on with other products.”
Are you saying it is an Add-On?
An Add-On is not a product and will not be measured in the report.
Plugin Support
laceyrod a11n
(@laceyrod)
Automattic Happiness Engineer
Hi @nicksws –
Since we haven’t heard back from you in a while, I’m going to close out this thread now for the overall health of the forums. Please feel free to open a new thread if you have any further questions.
Cheers!
Hi,
I did post a reply so no idea what happened to it.
When I say “Add on” I mean that people normally add this product as an extra to their order rather than just purchase this product.
As far as Woocommerce and the reports should be concerned, it’s a normal product added to the basket in the normal way.
This doesn’t help, unfortunately. The report is still incorrect and useless.
You can’t really tell me that a report showing 12 orders, approx £1,500, 38 items sold (17 where this product), where the product cost is £2, is a correct report.
The total is wrong. How can you get a report of the amount sold for a single product?. This total obviously includes all the other products on those orders too.
Thanks.
Hi,
I haven’t heard back on this yet and our client is still seeing incorrect totals on the report.
Does anyone have any suggestions?
Thanks.
