Title: Analytics Process Fails due to PHP Last modified: January 17, 2022 --- # Analytics Process Fails due to PHP * Resolved [zoonars](https://wordpress.org/support/users/zoonars/) * (@zoonars) * [4 years, 5 months ago](https://wordpress.org/support/topic/analytics-process-fails-due-to-php/) * Hello, * I’m having issues downloading the data from the Analytics tab. When I click on the button, nothing happens and checking in the WooCommerce>Status>Scheduled Action showed failed processes, could someone that understands this give me a hint? * Whenever I want to look at the Orders tab in Analytics it always shows an error loading the info, not sure if that has anything to do with this but I had to click on different tabs before finally being able to see all my orders. * `unexpected shutdown: PHP Fatal error Uncaught Error: Call to a member function get_id() on bool in /home4/nadiyasc/public_html/wp-content/plugins/woocommerce/ packages/woocommerce-admin/src/API/Reports/Controller.php:202 Stack trace: #0/ home4/nadiyasc/public_html/wp-content/plugins/woocommerce/packages/woocommerce- admin/src/API/Reports/Orders/Controller.php(86): Automattic\WooCommerce\Admin\ API\Reports\Controller->get_order_number(5699) #1 /home4/nadiyasc/public_html/ wp-content/plugins/woocommerce/packages/woocommerce-admin/src/ReportCSVExporter. php(259): Automattic\WooCommerce\Admin\API\Reports\Orders\Controller->get_items( Object(WP_REST_Request)) #2 /home4/nadiyasc/public_html/wp-content/plugins/woocommerce/ includes/export/abstract-wc-csv-batch-exporter.php(117): Automattic\WooCommerce\ Admin\ReportCSVExporter->prepare_data_to_export() #3 /home4/nadiyasc/public_html/ wp-content/plugins/woocommerce/packages/woocommerce-admin/src/ReportExporter. php(123): WC_CSV_Batch_Exporter->generate_file() #4 [internal function]: Automattic\ WooCommerce\Admin\Re in /home4/nadiyasc/public_html/wp-content/plugins/woocommerce/ packages/woocommerce-admin/src/API/Reports/Controller.php on line 202'` * and * ``` ### WordPress Environment ### WC Version: 5.9.0 REST API Version: ✔ 5.9.0 WC Blocks Version: ✔ 6.1.0 Action Scheduler Version: ✔ 3.3.0 WC Admin Version: ✔ 2.8.0 Log Directory Writable: ✔ WP Version: 5.8.3 WP Multisite: – WP Memory Limit: 500 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.27 PHP Post Max Size: 500 MB PHP Time Limit: 300 PHP Max Input Vars: 5000 cURL Version: 7.81.0 OpenSSL/1.1.1m SUHOSIN Installed: – MySQL Version: 5.6.41-84.1 Max Upload Size: 500 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Active Plugins (32) ### Advanced Database Cleaner: by Younes JFR. – 3.0.3 Akismet Anti-Spam: by Automattic – 4.2.1 Aurora Heatmap: by R3098 – 1.5.3 Classic Editor: by WordPress Contributors – 1.6.2 Contact Form 7: by Takayuki Miyoshi – 5.5.2 Customizer Export/Import: by The Beaver Builder Team – 0.9.2 Display PHP Version: by David Gwyer – 1.7 Duplicate Page: by mndpsingh287 – 4.4.7 Facebook for WooCommerce: by Facebook – 2.6.1 GDPR Cookie Compliance (CCPA, PIPEDA ready): by Moove Agency – 4.6.3 Jetpack: by Automattic – 10.1 WPBakery Page Builder: by Michael M - WPBakery.com – 6.4.1 Kadence WooCommerce Email Designer: by Kadence WP – 1.4.10 Meta Box Conditional Logic: by Tan Nguyen – 1.6.7 Meta Box: by MetaBox.io – 5.4.1 Nitro Gallery: by WooRockets – 1.0.4 Nitro Toolkit: by WooRockets Team – 1.1.13 WooCommerce PDF Invoices, Packing Slips, Delivery Notes & Shipping Labels: by WebToffee – 2.8.7 Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5 Spotlight - Social Media Feeds: by RebelCode – 0.9.7 Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.30 W3 Total Cache: by BoldGrid – 2.1.9 ELEX Easypost WooCommerce Extension (BASIC): by ELEX – 1.2.5 WooCommerce Admin Panel Order Due Column: by Vitaliy Vuchastyy – 1.0 WooCommerce PayPal Payments: by WooCommerce – 1.6.1 (update to version 1.6.4 is available) WooCommerce Shipping & Tax: by WooCommerce – 1.25.20 WooCommerce: by Automattic – 5.9.0 (update to version 6.1.0 is available) Yoast SEO: by Team Yoast – 17.9 WP Mail SMTP: by WPForms – 3.2.1 WPS Hide Login: by WPServeur NicolasKulka wpformation – 1.9.3 WR Content Migration: by WooRockets – 1.0.0 WR Custom Attributes: by WooRockets – 1.1.12 ### Inactive Plugins (1) ### ELEX Address Validation & Google Address Auto Complete Plugin for WooCommerce (Basic): by ELEX – 1.3.5 ### Dropin Plugins (1) ### advanced-cache.php: advanced-cache.php ### Must Use Plugins (2) ### Endurance Page Cache: by Mike Hansen – 2.2 SSO: by Garth Mortensen Mike Hansen – 0.3 ### Status report information ### Generated at: 2022-01-16 18:48:05 -06:00 ``` - This topic was modified 4 years, 5 months ago by [zoonars](https://wordpress.org/support/users/zoonars/). - This topic was modified 4 years, 5 months ago by [zoonars](https://wordpress.org/support/users/zoonars/). Viewing 15 replies - 1 through 15 (of 18 total) 1 [2](https://wordpress.org/support/topic/analytics-process-fails-due-to-php/page/2/?output_format=md) [→](https://wordpress.org/support/topic/analytics-process-fails-due-to-php/page/2/?output_format=md) * [MayKato](https://wordpress.org/support/users/maykato/) * (@maykato) * [4 years, 5 months ago](https://wordpress.org/support/topic/analytics-process-fails-due-to-php/#post-15260436) * Hello, * You’ll first want to do a full conflict test to determine if the issue is coming from a plugin/theme conflict. The best way to determine this is to: - Temporarily switch your theme to [Storefront](https://woocommerce.com/storefront/) - Disable all plugins except for WooCommerce - Test to see if the issue has been resolved * If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. [You can find a more detailed explanation on how to do a conflict test here.](https://docs.woocommerce.com/document/how-to-test-for-conflicts/) * Thread Starter [zoonars](https://wordpress.org/support/users/zoonars/) * (@zoonars) * [4 years, 5 months ago](https://wordpress.org/support/topic/analytics-process-fails-due-to-php/#post-15261530) * Hello thanks for the tips, I followed through and still having issues. * Im not expert but it looks like its stuck at order 5699 which checking in my order list does not exist, so not sure if that is a clue. * Here is a quick summary, `unexpected shutdown: PHP Fatal error Uncaught Error: Call to a member function get_id() on bool in /home4/nadiyasc/public_html/staging/ wp-content/plugins/woocommerce/packages/woocommerce-admin/src/API/Reports/Controller. php:202 Stack trace: #0 /home4/nadiyasc/public_html/staging/wp-content/plugins/ woocommerce/packages/woocommerce-admin/src/API/Reports/Orders/Controller.php( 86): Automattic\WooCommerce\Admin\API\Reports\Controller->get_order_number(5699)# 1 /home4/nadiyasc/public_html/staging/wp-content/plugins/woocommerce/packages/ woocommerce-admin/src/ReportCSVExporter.php(259): Automattic\WooCommerce\Admin\ API\Reports\Orders\Controller->get_items(Object(WP_REST_Request)) #2 /home4/nadiyasc/ public_html/staging/wp-content/plugins/woocommerce/includes/export/abstract-wc- csv-batch-exporter.php(117): Automattic\WooCommerce\Admin\ReportCSVExporter-> prepare_data_to_export() #3 /home4/nadiyasc/public_html/staging/wp-content/plugins/ woocommerce/packages/woocommerce-admin/src/ReportExporter.php(123): WC_CSV_Batch_Exporter- >generate_file() #4 [internal fu in /home4/nadiyasc/public_html/staging/wp-content/ plugins/woocommerce/packages/woocommerce-admin/src/API/Reports/Controller.php on line 202` * AND * ``` ### WordPress Environment ### WordPress address (URL): https://staging.nadiyascupcakes.com Site address (URL): https://staging.nadiyascupcakes.com WC Version: 5.9.0 REST API Version: ✔ 5.9.0 WC Blocks Version: ✔ 6.1.0 Action Scheduler Version: ✔ 3.3.0 WC Admin Version: ✔ 2.8.0 Log Directory Writable: ✔ WP Version: 5.8.3 WP Multisite: – WP Memory Limit: 500 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.27 PHP Post Max Size: 500 MB PHP Time Limit: 300 PHP Max Input Vars: 5000 cURL Version: 7.81.0 OpenSSL/1.1.1m ### Active Plugins (1) ### WooCommerce: by Automattic – 5.9.0 (update to version 6.1.0 is available) ### Inactive Plugins (32) ### Advanced Database Cleaner: by Younes JFR. – 3.0.3 Akismet Anti-Spam: by Automattic – 4.2.1 Aurora Heatmap: by R3098 – 1.5.3 Classic Editor: by WordPress Contributors – 1.6.2 Contact Form 7: by Takayuki Miyoshi – 5.5.2 Customizer Export/Import: by The Beaver Builder Team – 0.9.2 Display PHP Version: by David Gwyer – 1.7 Duplicate Page: by mndpsingh287 – 4.4.7 ELEX Address Validation & Google Address Auto Complete Plugin for WooCommerce (Basic): by ELEX – 1.3.5 ELEX Easypost WooCommerce Extension (BASIC): by ELEX – 1.2.5 Facebook for WooCommerce: by Facebook – 2.6.1 GDPR Cookie Compliance (CCPA, PIPEDA ready): by Moove Agency – 4.6.3 Jetpack: by Automattic – 10.1 Kadence WooCommerce Email Designer: by Kadence WP – 1.4.10 Meta Box: by MetaBox.io – 5.4.1 Meta Box Conditional Logic: by Tan Nguyen – 1.6.7 Nitro Gallery: by WooRockets – 1.0.4 Nitro Toolkit: by WooRockets Team – 1.1.13 Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5 Spotlight - Social Media Feeds: by RebelCode – 0.9.7 Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.30 W3 Total Cache: by BoldGrid – 2.1.9 WooCommerce Admin Panel Order Due Column: by Vitaliy Vuchastyy – 1.0 WooCommerce PayPal Payments: by WooCommerce – 1.6.1 (update to version 1.6.4 is available) WooCommerce PDF Invoices, Packing Slips, Delivery Notes & Shipping Labels: by WebToffee – 2.8.7 WooCommerce Shipping & Tax: by WooCommerce – 1.25.20 WPBakery Page Builder: by Michael M - WPBakery.com – 6.4.1 WP Mail SMTP: by WPForms – 3.2.1 WPS Hide Login: by WPServeur NicolasKulka wpformation – 1.9.3 WR Content Migration: by WooRockets – 1.0.0 WR Custom Attributes: by WooRockets – 1.1.12 Yoast SEO: by Team Yoast – 17.9 ### Must Use Plugins (2) ### Endurance Page Cache: by Mike Hansen – 2.2 SSO: by Garth Mortensen Mike Hansen – 0.3 ### Theme ### Name: Storefront Version: 3.9.1 Author URL: https://woocommerce.com/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ``` - This reply was modified 4 years, 5 months ago by [zoonars](https://wordpress.org/support/users/zoonars/). * [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/) * (@rainfallnixfig) * [4 years, 5 months ago](https://wordpress.org/support/topic/analytics-process-fails-due-to-php/#post-15262172) * Hi [@zoonars](https://wordpress.org/support/users/zoonars/), * Your WooCommerce Admin plugin bundled with WooCommerce core is outdated since you haven’t updated yet WooCommerce. Make a backup first and then can you download and install the standalone version of WooCommerce Admin v.3.0.3 from this URL? * [https://wordpress.org/plugins/woocommerce-admin/](https://wordpress.org/plugins/woocommerce-admin/) * Let us know how it goes. * Thread Starter [zoonars](https://wordpress.org/support/users/zoonars/) * (@zoonars) * [4 years, 5 months ago](https://wordpress.org/support/topic/analytics-process-fails-due-to-php/#post-15262326) * Hi Mirko, I actually updated after I posted the comment but it still fails, * Here is a snip of my current stats, * ``` ### WordPress Environment ### WordPress address (URL): https://staging.nadiyascupcakes.com Site address (URL): https://staging.nadiyascupcakes.com WC Version: 6.1.0 REST API Version: ✔ 6.1.0 WC Blocks Version: ✔ 6.5.1 Action Scheduler Version: ✔ 3.4.0 WC Admin Version: ✔ 3.0.3 Log Directory Writable: ✔ WP Version: 5.8.3 WP Multisite: – WP Memory Limit: 500 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.27 PHP Post Max Size: 500 MB PHP Time Limit: 300 PHP Max Input Vars: 5000 cURL Version: 7.81.0 OpenSSL/1.1.1m ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (1) ### WooCommerce: by Automattic – 6.1.0 ### Inactive Plugins (32) ### Advanced Database Cleaner: by Younes JFR. – 3.0.3 Akismet Anti-Spam: by Automattic – 4.2.1 Aurora Heatmap: by R3098 – 1.5.3 Classic Editor: by WordPress Contributors – 1.6.2 Contact Form 7: by Takayuki Miyoshi – 5.5.2 Customizer Export/Import: by The Beaver Builder Team – 0.9.2 Display PHP Version: by David Gwyer – 1.7 Duplicate Page: by mndpsingh287 – 4.4.7 ELEX Address Validation & Google Address Auto Complete Plugin for WooCommerce (Basic): by ELEX – 1.3.5 ELEX Easypost WooCommerce Extension (BASIC): by ELEX – 1.2.5 Facebook for WooCommerce: by Facebook – 2.6.1 GDPR Cookie Compliance (CCPA, PIPEDA ready): by Moove Agency – 4.6.3 Jetpack: by Automattic – 10.1 Kadence WooCommerce Email Designer: by Kadence WP – 1.4.10 Meta Box: by MetaBox.io – 5.4.1 Meta Box Conditional Logic: by Tan Nguyen – 1.6.7 Nitro Gallery: by WooRockets – 1.0.4 Nitro Toolkit: by WooRockets Team – 1.1.13 Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5 Spotlight - Social Media Feeds: by RebelCode – 0.9.7 Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.30 W3 Total Cache: by BoldGrid – 2.1.9 WooCommerce Admin Panel Order Due Column: by Vitaliy Vuchastyy – 1.0 WooCommerce PayPal Payments: by WooCommerce – 1.6.1 (update to version 1.6.4 is available) WooCommerce PDF Invoices, Packing Slips, Delivery Notes & Shipping Labels: by WebToffee – 2.8.7 WooCommerce Shipping & Tax: by WooCommerce – 1.25.20 WPBakery Page Builder: by Michael M - WPBakery.com – 6.4.1 WP Mail SMTP: by WPForms – 3.2.1 WPS Hide Login: by WPServeur NicolasKulka wpformation – 1.9.3 WR Content Migration: by WooRockets – 1.0.0 WR Custom Attributes: by WooRockets – 1.1.12 Yoast SEO: by Team Yoast – 17.9 ### Must Use Plugins (2) ### Endurance Page Cache: by Mike Hansen – 2.2 SSO: by Garth Mortensen Mike Hansen – 0.3 ### Theme ### Name: Storefront Version: 3.9.1 Author URL: https://woocommerce.com/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Status report information ### Generated at: 2022-01-17 17:53:00 -06:00 ``` * [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/) * (@rainfallnixfig) * [4 years, 5 months ago](https://wordpress.org/support/topic/analytics-process-fails-due-to-php/#post-15262476) * Hi [@zoonars](https://wordpress.org/support/users/zoonars/), * Thank you for updating WooCommerce. * You may want to purge the cache from your W3 Total Cache plugin. [Here’s an article](https://www.wpbeginner.com/beginners-guide/how-to-clear-your-cache-in-wordpress/#:~:text=Clear%20Cache%20in%20W3%20Total%20Cache&text=You%20need%20to%20go%20to,cached%20content%20for%20your%20site.) that explains how to do it. Also, ask your host if they can help you temporarily disable your Must Use plugins that cannot be deactivated from the dashboard. * If that doesn’t help, please share the following: - **Fatal Error Log**: Share a copy of any fatal error log found under WooCommerce > Status > Logs (if available). - **[Developer Console](https://support.monday.com/hc/en-us/articles/360002197259-How-to-Open-the-Developer-Console)**: Right-click on the page or press F12 on the keyboard and select “Inspect” ( this option will show up on most browsers). In the developer tools that will pop up you should see a “Console” tab. From there, please send us a screenshot of what’s being displayed when you hit the “Download” button. To take screenshots use a tool like [https://snipboard.io/](https://snipboard.io/). * Thanks! * Thread Starter [zoonars](https://wordpress.org/support/users/zoonars/) * (@zoonars) * [4 years, 5 months ago](https://wordpress.org/support/topic/analytics-process-fails-due-to-php/#post-15262505) * Hello, * I went ahead activated W3T Cache, emptied all caches then deactivated the plugin. I removed the 2 Must-Use plug-ins from my test site, so only the Storefront and WooCommerce are active. * Refreshing the page, and clicking Download with Developer Window open viewing the Console tab, nothing new pops up. There is nothing to show. * Here is the error log stack * ``` 2022-01-18T02:31:26+00:00 CRITICAL Uncaught Error: Call to a member function get_id() on bool in /home4/nadiyasc/public_html/staging/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/API/Reports/Controller.php:202 Stack trace: #0 /home4/nadiyasc/public_html/staging/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/API/Reports/Orders/Controller.php(86): Automattic\WooCommerce\Admin\API\Reports\Controller->get_order_number(5699) #1 /home4/nadiyasc/public_html/staging/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/ReportCSVExporter.php(259): Automattic\WooCommerce\Admin\API\Reports\Orders\Controller->get_items(Object(WP_REST_Request)) #2 /home4/nadiyasc/public_html/staging/wp-content/plugins/woocommerce/includes/export/abstract-wc-csv-batch-exporter.php(117): Automattic\WooCommerce\Admin\ReportCSVExporter->prepare_data_to_export() #3 /home4/nadiyasc/public_html/staging/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/ReportExporter.php(123): WC_CSV_Batch_Exporter->generate_file() #4 [internal fu in /home4/nadiyasc/public_html/staging/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/API/Reports/Controller.php on line 202 2022-01-18T02:37:05+00:00 CRITICAL Uncaught Error: Call to a member function get_id() on bool in /home4/nadiyasc/public_html/staging/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/API/Reports/Controller.php:202 Stack trace: #0 /home4/nadiyasc/public_html/staging/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/API/Reports/Orders/Controller.php(86): Automattic\WooCommerce\Admin\API\Reports\Controller->get_order_number(5699) #1 /home4/nadiyasc/public_html/staging/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/ReportCSVExporter.php(259): Automattic\WooCommerce\Admin\API\Reports\Orders\Controller->get_items(Object(WP_REST_Request)) #2 /home4/nadiyasc/public_html/staging/wp-content/plugins/woocommerce/includes/export/abstract-wc-csv-batch-exporter.php(117): Automattic\WooCommerce\Admin\ReportCSVExporter->prepare_data_to_export() #3 /home4/nadiyasc/public_html/staging/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/ReportExporter.php(123): WC_CSV_Batch_Exporter->generate_file() #4 [internal fu in /home4/nadiyasc/public_html/staging/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/API/Reports/Controller.php on line 202 ``` - This reply was modified 4 years, 5 months ago by [zoonars](https://wordpress.org/support/users/zoonars/). - This reply was modified 4 years, 5 months ago by [zoonars](https://wordpress.org/support/users/zoonars/). * [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/) * (@rainfallnixfig) * [4 years, 5 months ago](https://wordpress.org/support/topic/analytics-process-fails-due-to-php/#post-15262547) * Hi [@zoonars](https://wordpress.org/support/users/zoonars/), * Depending on the amount of data to download, Analytics will either show a popup to open/save the report or send an email notification to the administrator. Did you check if you received an email with the report in your inbox or spam folders? * Can you confirm this behavior also happens when using another browser or testing in an incognito window in Chrome? * We look forward to hearing from you. * Thread Starter [zoonars](https://wordpress.org/support/users/zoonars/) * (@zoonars) * [4 years, 4 months ago](https://wordpress.org/support/topic/analytics-process-fails-due-to-php/#post-15265101) * Mirko, * Chrome, Chrome Incognito and Mozilla produce the same result of no email being sent. * When I need to download Order quantity that is 1pg or less the CSV gets downloaded, but when I try to download more than 1pg which prompts for an email to be sent I face the issue that I have described above. * The errors in the Scheduled Actions Log indicate the process did not complete correctly or at all, and I havent gotten any emails. Am I the only one facing this or can you reproduce it on your end? * [Abiola Ogodo](https://wordpress.org/support/users/oaoyadeyi/) * (@oaoyadeyi) * [4 years, 4 months ago](https://wordpress.org/support/topic/analytics-process-fails-due-to-php/#post-15266025) * [@zoonars](https://wordpress.org/support/users/zoonars/) * Could you set up [WP Mail logging](https://wordpress.org/plugins/wp-mail-logging/) to see if any email goes out after that action? * Also, I found a related issue here: [https://github.com/woocommerce/woocommerce-admin/issues/7920](https://github.com/woocommerce/woocommerce-admin/issues/7920) * Thread Starter [zoonars](https://wordpress.org/support/users/zoonars/) * (@zoonars) * [4 years, 4 months ago](https://wordpress.org/support/topic/analytics-process-fails-due-to-php/#post-15266501) * Hello, * Plug-in showed no trace of any emails sent after going through the procedure. * **So is this a known issue then**? * Just to be ultra specific about what Im doing, -In WordPress left Banner, be in Orders section -Click on Net Sales -Set Date Range to Last Year and Compare To Previous Period -For me, I have 6 pages of data that should be exported via email. When I filter to just a month or whatever gets it down to 1 pg and I click download, the CSV is downloaded and I can open it. * [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/) * (@rainfallnixfig) * [4 years, 4 months ago](https://wordpress.org/support/topic/analytics-process-fails-due-to-php/#post-15266519) * Hello [@zoonars](https://wordpress.org/support/users/zoonars/), * Thank you for the detailed instructions to reproduce the issue. * I’ve been following the same steps you shared and a report notification was sent out to the administrator email address. Here’s a screenshot from WP Mail Logging Log: * ![](https://i0.wp.com/snipboard.io/xlXbL7.jpg?ssl=1) * Since the email was not sent on your site, this could indicate a plugin conflict blocking the send-by. To find out what is causing this, [you can use the WP debug log to log errors on the server](https://github.com/woocommerce/woocommerce/wiki/Using-WP_DEBUG_LOG-to-log-errors). If there are ‘fatal errors,’ this may be the problem. * We’ll go from there. * Thread Starter [zoonars](https://wordpress.org/support/users/zoonars/) * (@zoonars) * [4 years, 4 months ago](https://wordpress.org/support/topic/analytics-process-fails-due-to-php/#post-15273345) * Mirko, * Here is what I’ve got from the debug.log after making the changes in wp_config. Seems like the same error thats displayed in the log. Again, all plug-ins are turned off except WooC and Storefront theme. What is the error telling us? * ``` [20-Jan-2022 16:17:55 UTC] PHP Fatal error: Uncaught Error: Call to a member function get_id() on bool in /home4/nadiyasc/public_html/staging/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/API/Reports/Controller.php:202 Stack trace: #0 /home4/nadiyasc/public_html/staging/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/API/Reports/Orders/Controller.php(86): Automattic\WooCommerce\Admin\API\Reports\Controller->get_order_number(5699) #1 /home4/nadiyasc/public_html/staging/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/ReportCSVExporter.php(259): Automattic\WooCommerce\Admin\API\Reports\Orders\Controller->get_items(Object(WP_REST_Request)) #2 /home4/nadiyasc/public_html/staging/wp-content/plugins/woocommerce/includes/export/abstract-wc-csv-batch-exporter.php(117): Automattic\WooCommerce\Admin\ReportCSVExporter->prepare_data_to_export() #3 /home4/nadiyasc/public_html/staging/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/ReportExporter.php(123): WC_CSV_Batch_Exporter->generate_file() #4 [internal fu in /home4/nadiyasc/public_html/staging/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/API/Reports/Controller.php on line 202 ``` - This reply was modified 4 years, 4 months ago by [zoonars](https://wordpress.org/support/users/zoonars/). * [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/) * (@rainfallnixfig) * [4 years, 4 months ago](https://wordpress.org/support/topic/analytics-process-fails-due-to-php/#post-15274884) * Hi [@zoonars](https://wordpress.org/support/users/zoonars/), * Does the installation and activation of the standalone WooCommerce Admin plugin change anything? * Have you already seen our Email troubleshooting guide and FAQ? It can be found here: [https://woocommerce.com/document/email-faq/](https://woocommerce.com/document/email-faq/). * If the above guide doesn’t help, it could be something related to your email account or something hosting/network related. * 1) Can you try using a different email address? Please try an email account from another provider. 2) Contact your email hosting provider to see if anything has changed on the hosting side. * You could ask your hosting provider if they are aware of any recent changes or network-related issues impacting email. Failing that, the email documentation I referenced above has instructions for setting up an **SMTP** provider to deliver emails instead. This can be more reliable in some cases. * Thanks. * [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/) * (@rainfallnixfig) * [4 years, 4 months ago](https://wordpress.org/support/topic/analytics-process-fails-due-to-php/#post-15303160) * Hi there, * It’s been a while since we last heard back from you. I’m going to mark this thread as resolved. * Hopefully, the above information was helpful. If you have further questions, please feel free to open a new topic. * Cheers. * Thread Starter [zoonars](https://wordpress.org/support/users/zoonars/) * (@zoonars) * [4 years, 4 months ago](https://wordpress.org/support/topic/analytics-process-fails-due-to-php/#post-15305891) * Mirko, I have tried all of the above and I still cant get it to work. One bug I noticed is that for some months when I try to view from the 1st date to the last there is an error loading the analytics, but if I load from the 2nd to the last of the month everything loads. * Any idea? Viewing 15 replies - 1 through 15 (of 18 total) 1 [2](https://wordpress.org/support/topic/analytics-process-fails-due-to-php/page/2/?output_format=md) [→](https://wordpress.org/support/topic/analytics-process-fails-due-to-php/page/2/?output_format=md) The topic ‘Analytics Process Fails due to PHP’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 18 replies * 4 participants * Last reply from: [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/) * Last activity: [4 years, 4 months ago](https://wordpress.org/support/topic/analytics-process-fails-due-to-php/page/2/#post-15308025) * Status: resolved