• Resolved stestory

    (@stestory)


    Hi,

    I’ve recently rebuilt an online store on a fresh WP install, then migrated all products and orders into it from the previous build.

    Since going back live, the “analytics” section is no longer recording any data at all, it’s showing sales/orders etc all as 0. I can see data from the previous store build, but nothing since we went back live. Eg:

    Date Orders Gross sales Returns Coupons Net sales Taxes Shipping Total sales
    13 June 2022 0 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00

    However, there have been orders in that period, and if I go into the old “reports” tab i can see data correctly for 13th June:

    £809.78 gross sales in this period
    £809.78 average gross daily sales
    £694.07 net sales in this period
    £694.07 average net daily sales
    37 orders placed
    192 items purchased
    £0.00 refunded 0 orders (0 items)
    £115.71 charged for shipping
    £114.90 worth of coupons used

    So the orders are there, i can see the data in “Reports” but not in “Analytics”

    Any ideas?

    Cheers

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