Support » Plugin: Google Analytics Germanized (GDPR / DSGVO) » Analytics Not Loading in Chrome

  • Resolved amdesigngroupavon

    (@amdesigngroupavon)


    Hello!

    After accepting cookies, the Google Analytics script should load in the source code and leave cookies and such. This works perfectly in Firefox, but is not working in Chrome. I have tried clearing the browser cache, turning off the web server caching – everything I can think of. Am I doing something wrong?

    Thank you!!!

    – Mary

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Sascha Rudolph

    (@sascharudolph)

    Hello,

    it could be a Caching-Plugin, which cause this problem. Have you tried to deactivate these plugins?

    Kindly
    Sascha

    There are no caching plugins installed on the site. The only caching was on the web server, which I turned off.

    Plugin Author Sascha Rudolph

    (@sascharudolph)

    Pease open your browser console in google analytics and take a screenshot of the javascript error. Maybe we can find out the problem. It could be some javascript, which is not working properly.

    I didn’t see any JavaScript errors.

    I contacted the hosting company. Even though I turned off the caching, apparently some caching was still happening on their end. They were able to exclude the specific cookies I needed from the cache and now it seems to be working correctly.

    Thank you so much for your help!!!

    Plugin Author Sascha Rudolph

    (@sascharudolph)

    Glad that tip helped for you! Thank you and you are very welcome! 🙂

Viewing 5 replies - 1 through 5 (of 5 total)
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