Support » Plugin: Site Kit by Google - Analytics, Search Console, AdSense, Speed » Analytics Issue after Connecting

  • Resolved wiwaltill

    (@wiwaltill)


    This is my Issue:

    When I connect to Analytics, this appears.

    Failed to initialize NumberFormat since used feature is not supported in the linked ICU version
    
        in TotalUserCount
        in div
        in Cell
        in div
        in Row
        in div
        in Grid
        in div
        in div
        in Widget
        in WithWidgetSlug(Widget)
        in DashboardAllTrafficWidget
        in WhenAnalyticsActive(DashboardAllTrafficWidget)
        in WidgetRenderer
        in div
        in Cell
        in WidgetCellWrapper
        in div
        in Row
        in div
        in div
        in Grid
        in WidgetAreaRenderer
        in div
        in WidgetContextRenderer
        in DashboardApp
        in GoogleSitekitDashboard
        in RestoreSnapshots
        in ErrorHandler
        in Root
Viewing 9 replies - 1 through 9 (of 9 total)
  • Hello @wiwaltill,

    Many thanks for getting in touch. We’re currently investigating this issue, which so far we’ve had similar reports from Safari browser users.

    So we can investigate this more it would be great it you could share the following information:

    1. Your Site Health information. You can use this form to share privately if preferred.
    2. Does this occur when you login to your site and check your browser from a Chrome browser?
    3. If you are encountering the issue in Safari then please share Safari version along with the OS version you are using.

    You can also subscribe the GitHub issue for progress.

    Let me know if you have any questions on the above.

    Best Regards,

    Thread Starter wiwaltill

    (@wiwaltill)

    Thanks for the quick reply.

    In fact, the plugin works normally in Chrome.
    I sent the site health information with the form.

    Best Regards

    Thanks for sharing the information. Our team is still investigating this issue & you can subscribe the GitHub issue from updates.

    Also it’d be great if you can share us Safari version you are using along with the Operating System version.

    Best Regards,

    Thread Starter wiwaltill

    (@wiwaltill)

    I am using:
    MacBook Pro
    macOS Mojave (Version 10.14.6)
    Safari (Version 14.1.1 (14611.2.7.1.6))

    Thanks for sharing details. Our Engineering team is looking into this issue & we’ll update you once its fixed & added in the coming release.

    Best Regards,

    Plugin Support James Osborne

    (@jamesosborne)

    @wiwaltill Just following up with you on this issue which you kindly reported. As there’s been a recent Webkit update which may impact users who encountered this message can you check once more and share whether the same issue persists?

    Thread Starter wiwaltill

    (@wiwaltill)

    Hello James,

    thank you very much for your message! I have checked the whole thing again. The problem is now fixed in Firefox. In Safrai unfortunately not yet.

    Best Regards

    Plugin Support James Osborne

    (@jamesosborne)

    Thanks for the update. We’ll keep you posted here as soon as we have further updates. If you have some time and you’d like to assist with some troubleshooting efforts it would be great if you would perform the below:

    1. Temporary deactivate all modules with the exception of Search Console within Site Kit
    2. Open a private browsing session in your impacted Safari browser
    3. Share any Google related XHR responses (Network > XHR) after enabling developer mode and viewing the Safari Web Inspector

    Regardless of the above we’ll keep you posted as we continue to investigate this further.

    @wiwaltill Thank you for your patience here! We just released version 1.36.0, which includes a fix for this issue, so please update Site Kit and you shouldn’t have any more trouble here. If you do still experience issues, please open a new support topic and we’d be happy to help. Thank you for using Site Kit!

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘Analytics Issue after Connecting’ is closed to new replies.