Title: Analytics Download Button Does Not Work Last modified: December 12, 2019 --- # Analytics Download Button Does Not Work * Resolved [mirandafac](https://wordpress.org/support/users/mirandafac/) * (@mirandafac) * [6 years, 5 months ago](https://wordpress.org/support/topic/analytics-download-button-does-not-work/) * Hi there, * I’m having issues downloading the data from the Analytics tab — when I click on the button, nothing happens. Any idea what could be causing this problem or how to fix it? * Cheers * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fanalytics-download-button-does-not-work%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 15 replies - 1 through 15 (of 16 total) 1 [2](https://wordpress.org/support/topic/analytics-download-button-does-not-work/page/2/?output_format=md) [→](https://wordpress.org/support/topic/analytics-download-button-does-not-work/page/2/?output_format=md) * Plugin Support [Grigorij S. a11n](https://wordpress.org/support/users/grigaswp/) * (@grigaswp) * [6 years, 5 months ago](https://wordpress.org/support/topic/analytics-download-button-does-not-work/#post-12231208) * Hi [@mirandafac](https://wordpress.org/support/users/mirandafac/), * > I’m having issues downloading the data from the Analytics tab — when I click > on the button, nothing happens. Any idea what could be causing this problem > or how to fix it? * I understand that on your site, nothing happens after clicking “download” in Analytics >> Revenue. * As silly as it sounds – are there any sales in the selected date range? * If yes – you will see this “Your Revenue Report will be emailed to you” pop-up: * [https://d.pr/i/FxP4Dh](https://d.pr/i/FxP4Dh) * You should receive an email with a .csv file within the next couple of minutes. * If you’re not seeing this and no emails arrive despite having actual sales in the selected date range – I’d suggest checking if you have any JavaScript errors in the console (browser developer tools): * [https://d.pr/i/oHveg9](https://d.pr/i/oHveg9) * Feel free to take a screenshot, upload it to a service like [https://snag.gy](https://snag.gy) and paste a link here. * Thank you! * Thread Starter [mirandafac](https://wordpress.org/support/users/mirandafac/) * (@mirandafac) * [6 years, 5 months ago](https://wordpress.org/support/topic/analytics-download-button-does-not-work/#post-12232334) * Yes, there is one transaction in the time frame, and I am not getting the pop- up message about the email. This email gets sent to the default site email? * Looks like there are indeed some errors… [https://snipboard.io/5cS0Iy.jpg](https://snipboard.io/5cS0Iy.jpg) * Thanks! * Plugin Support [Grigorij S. a11n](https://wordpress.org/support/users/grigaswp/) * (@grigaswp) * [6 years, 5 months ago](https://wordpress.org/support/topic/analytics-download-button-does-not-work/#post-12234605) * Hi there, * Thank you for the screenshot! The JavaScript error seems unrelated though. * This email is sent to the email address associated with the user. * Can you please try logging in as a different user with administrator role in an incognito browser window or in a different browser and attempting to re-download/ resend the report? * Let me know if that works! * Thread Starter [mirandafac](https://wordpress.org/support/users/mirandafac/) * (@mirandafac) * [6 years, 5 months ago](https://wordpress.org/support/topic/analytics-download-button-does-not-work/#post-12236257) * Ok, I logged in on a different admin account on Safari, and incognito on Safari and Chrome, none of these brought up the “email sent” popup notification or sent a download. Anything else we can try? * Thread Starter [mirandafac](https://wordpress.org/support/users/mirandafac/) * (@mirandafac) * [6 years, 5 months ago](https://wordpress.org/support/topic/analytics-download-button-does-not-work/#post-12236280) * Also no luck with Firefox * [Jeff Stieler](https://wordpress.org/support/users/jeffstieler/) * (@jeffstieler) * [6 years, 5 months ago](https://wordpress.org/support/topic/analytics-download-button-does-not-work/#post-12236512) * Hello [@mirandafac](https://wordpress.org/support/users/mirandafac/), * Are you noticing the console error only after clicking the download button? * What versions of WordPress, WooCommerce, and WooCommerce Admin are you using? * What other plugins do you have installed? * Thanks! * Thread Starter [mirandafac](https://wordpress.org/support/users/mirandafac/) * (@mirandafac) * [6 years, 5 months ago](https://wordpress.org/support/topic/analytics-download-button-does-not-work/#post-12236798) * Hi there, * Yes, the error seems to come up only after I click the “Download” button. * Wordpress: Version 5.3.1 Woocommerce: Version 3.8.1 Woocommerce Admin: Version 0.23.1 * Plugins we are running & are active: * Advanced Access Manager Autoptimize BCFB Store BCFB Store ‘Email Money Transfer’ Gateway BCFB Store Admin BCFB Store Blocks BCFB Store Branding BCFB Store Integration for MEC BCFB Store Memberships BCFB Store Memberships Directory Shortcode BCFB Store Services BCFB Store Stripe Gateway BCFB Store Subscription Downloads BCFB Store Subscriptions Disable Comments Easy Updates Manager Elementor Envato Market Gravity Forms Gravity Forms Mailchimp Add-On Gravity Forms User Registration Add-On Jetpack by WordPress.com Job Board Manager MC4WP: Mailchimp for WordPress Minimal Coming Soon & Maintenance Mode Modern Events Calendar Post SMTP Really Simple SSL Redirection Revision Control Smush Teams for BCFB Store Memberships Unyson UpdraftPlus – Backup/Restore W3 Total Cache Wordfence Security WPBakery Page Builder WPForms Lite wpForo Yoast SEO * [neg0](https://wordpress.org/support/users/neg0/) * (@neg0) * [6 years, 5 months ago](https://wordpress.org/support/topic/analytics-download-button-does-not-work/#post-12241903) * Hi, * I was going to open a topic for this too. I’m having the same exact error everytime i try to download any report. I’ve tried the plugin on 2 different websites and i get the same error. * On a fresh install the download button worked once for me. After that i always get the JS error. * Error : [https://ibb.co/Ld8hDN8](https://ibb.co/Ld8hDN8) Line of error : [https://ibb.co/7tH5m39](https://ibb.co/7tH5m39) * [difaye](https://wordpress.org/support/users/difaye/) * (@difaye) * [6 years, 5 months ago](https://wordpress.org/support/topic/analytics-download-button-does-not-work/#post-12242821) * Having the same issue. Analytics are displaying but nothing happens after clicking the ‘Download’ button. * [Jeff Stieler](https://wordpress.org/support/users/jeffstieler/) * (@jeffstieler) * [6 years, 5 months ago](https://wordpress.org/support/topic/analytics-download-button-does-not-work/#post-12244245) * Thank you [@mirandafac](https://wordpress.org/support/users/mirandafac/) for the screenshots – I am able to reproduce the issue and am working on a fix for it. * I’ll update this thread when we release the bug fix. * [Jeff Stieler](https://wordpress.org/support/users/jeffstieler/) * (@jeffstieler) * [6 years, 5 months ago](https://wordpress.org/support/topic/analytics-download-button-does-not-work/#post-12255683) * Hello [@mirandafac](https://wordpress.org/support/users/mirandafac/) [@difaye](https://wordpress.org/support/users/difaye/) [@neg0](https://wordpress.org/support/users/neg0/), * We just released version 0.23.2 which contains a fix for this issue. Please update and open a new support thread if you have any further issues. * Thank you! * Thread Starter [mirandafac](https://wordpress.org/support/users/mirandafac/) * (@mirandafac) * [6 years, 4 months ago](https://wordpress.org/support/topic/analytics-download-button-does-not-work/#post-12259205) * Yes it’s working on my site! Thanks so much for your help! * [hypertexture](https://wordpress.org/support/users/hypertexture/) * (@hypertexture) * [6 years, 4 months ago](https://wordpress.org/support/topic/analytics-download-button-does-not-work/#post-12327949) *   - This reply was modified 6 years, 4 months ago by [hypertexture](https://wordpress.org/support/users/hypertexture/). * [Jeff Stieler](https://wordpress.org/support/users/jeffstieler/) * (@jeffstieler) * [6 years, 4 months ago](https://wordpress.org/support/topic/analytics-download-button-does-not-work/#post-12328594) * Hello [@hypertexture](https://wordpress.org/support/users/hypertexture/), * If you need help with WooCommerce Admin, please open a new support thread here: [https://wordpress.org/support/plugin/woocommerce-admin/](https://wordpress.org/support/plugin/woocommerce-admin/) * Thank you! * [marketingeimpactkevin](https://wordpress.org/support/users/marketingeimpactkevin/) * (@marketingeimpactkevin) * [6 years, 4 months ago](https://wordpress.org/support/topic/analytics-download-button-does-not-work/#post-12332741) * Unfortunately I’m having the same issue. Lots of sales. No console errors. But the button simply triggers the notification “Your Revenue Report will be emailed to you.”, and no email ever arrives. We are using the “Offload SES” plugin from Delicious Brains to send emails, and no email is even attempted by Analytics through this system. We are using Version 0.24.0 of WooCommerce Admin. Viewing 15 replies - 1 through 15 (of 16 total) 1 [2](https://wordpress.org/support/topic/analytics-download-button-does-not-work/page/2/?output_format=md) [→](https://wordpress.org/support/topic/analytics-download-button-does-not-work/page/2/?output_format=md) The topic ‘Analytics Download Button Does Not Work’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/woocommerce-admin_b298d1.svg) * [WooCommerce Admin](https://wordpress.org/plugins/woocommerce-admin/) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-admin/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-admin/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-admin/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-admin/reviews/) * 16 replies * 7 participants * Last reply from: [Jeff Stieler](https://wordpress.org/support/users/jeffstieler/) * Last activity: [6 years, 3 months ago](https://wordpress.org/support/topic/analytics-download-button-does-not-work/page/2/#post-12353937) * Status: resolved