Support » Plugin: WooCommerce Admin » Analytics Download Button Does Not Work

  • Resolved mirandafac

    (@mirandafac)


    Hi there,

    I’m having issues downloading the data from the Analytics tab — when I click on the button, nothing happens. Any idea what could be causing this problem or how to fix it?

    Cheers

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 16 total)
  • Plugin Support Grigorij S. a11n

    (@grigaswp)

    Hi @mirandafac,

    I’m having issues downloading the data from the Analytics tab — when I click on the button, nothing happens. Any idea what could be causing this problem or how to fix it?

    I understand that on your site, nothing happens after clicking “download” in Analytics >> Revenue.

    As silly as it sounds – are there any sales in the selected date range?

    If yes – you will see this “Your Revenue Report will be emailed to you” pop-up:

    https://d.pr/i/FxP4Dh

    You should receive an email with a .csv file within the next couple of minutes.

    If you’re not seeing this and no emails arrive despite having actual sales in the selected date range – I’d suggest checking if you have any JavaScript errors in the console (browser developer tools):

    https://d.pr/i/oHveg9

    Feel free to take a screenshot, upload it to a service like https://snag.gy and paste a link here.

    Thank you!

    Thread Starter mirandafac

    (@mirandafac)

    Yes, there is one transaction in the time frame, and I am not getting the pop-up message about the email. This email gets sent to the default site email?

    Looks like there are indeed some errors…
    https://snipboard.io/5cS0Iy.jpg

    Thanks!

    Plugin Support Grigorij S. a11n

    (@grigaswp)

    Hi there,

    Thank you for the screenshot! The JavaScript error seems unrelated though.

    This email is sent to the email address associated with the user.

    Can you please try logging in as a different user with administrator role in an incognito browser window or in a different browser and attempting to re-download/resend the report?

    Let me know if that works!

    Thread Starter mirandafac

    (@mirandafac)

    Ok, I logged in on a different admin account on Safari, and incognito on Safari and Chrome, none of these brought up the “email sent” popup notification or sent a download. Anything else we can try?

    Thread Starter mirandafac

    (@mirandafac)

    Also no luck with Firefox

    Plugin Author Jeff Stieler

    (@jeffstieler)

    Hello @mirandafac,

    Are you noticing the console error only after clicking the download button?

    What versions of WordPress, WooCommerce, and WooCommerce Admin are you using?

    What other plugins do you have installed?

    Thanks!

    Thread Starter mirandafac

    (@mirandafac)

    Hi there,

    Yes, the error seems to come up only after I click the “Download” button.

    WordPress: Version 5.3.1
    Woocommerce: Version 3.8.1
    Woocommerce Admin: Version 0.23.1

    Plugins we are running & are active:

    Advanced Access Manager
    Autoptimize
    BCFB Store
    BCFB Store ‘Email Money Transfer’ Gateway
    BCFB Store Admin
    BCFB Store Blocks
    BCFB Store Branding
    BCFB Store Integration for MEC
    BCFB Store Memberships
    BCFB Store Memberships Directory Shortcode
    BCFB Store Services
    BCFB Store Stripe Gateway
    BCFB Store Subscription Downloads
    BCFB Store Subscriptions
    Disable Comments
    Easy Updates Manager
    Elementor
    Envato Market
    Gravity Forms
    Gravity Forms Mailchimp Add-On
    Gravity Forms User Registration Add-On
    Jetpack by WordPress.com
    Job Board Manager
    MC4WP: Mailchimp for WordPress
    Minimal Coming Soon & Maintenance Mode
    Modern Events Calendar
    Post SMTP
    Really Simple SSL
    Redirection
    Revision Control
    Smush
    Teams for BCFB Store Memberships
    Unyson
    UpdraftPlus – Backup/Restore
    W3 Total Cache
    Wordfence Security
    WPBakery Page Builder
    WPForms Lite
    wpForo
    Yoast SEO

    Hi,

    I was going to open a topic for this too. I’m having the same exact error everytime i try to download any report. I’ve tried the plugin on 2 different websites and i get the same error.

    On a fresh install the download button worked once for me. After that i always get the JS error.

    Error : https://ibb.co/Ld8hDN8
    Line of error : https://ibb.co/7tH5m39

    Having the same issue. Analytics are displaying but nothing happens after clicking the ‘Download’ button.

    Plugin Author Jeff Stieler

    (@jeffstieler)

    Thank you @mirandafac for the screenshots – I am able to reproduce the issue and am working on a fix for it.

    I’ll update this thread when we release the bug fix.

    Plugin Author Jeff Stieler

    (@jeffstieler)

    Hello @mirandafac @difaye @neg0,

    We just released version 0.23.2 which contains a fix for this issue. Please update and open a new support thread if you have any further issues.

    Thank you!

    Thread Starter mirandafac

    (@mirandafac)

    Yes it’s working on my site! Thanks so much for your help!

     

    • This reply was modified 1 year, 10 months ago by hypertexture.
    Plugin Author Jeff Stieler

    (@jeffstieler)

    Hello @hypertexture,

    If you need help with WooCommerce Admin, please open a new support thread here: https://wordpress.org/support/plugin/woocommerce-admin/

    Thank you!

    marketingeimpactkevin

    (@marketingeimpactkevin)

    Unfortunately I’m having the same issue. Lots of sales. No console errors. But the button simply triggers the notification “Your Revenue Report will be emailed to you.”, and no email ever arrives. We are using the “Offload SES” plugin from Delicious Brains to send emails, and no email is even attempted by Analytics through this system. We are using Version 0.24.0 of WooCommerce Admin.

Viewing 15 replies - 1 through 15 (of 16 total)
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